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Reviews

4.7
25 lifetime reviews.
  • Out of This World Customer Service!

    We are a military family and have been a customer of Route 1 Buick GMC for almost 25 years. Since purchasing our first GMC SUV in 1991, we have ne...


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    We are a military family and have been a customer of Route 1 Buick GMC for almost 25 years. Since purchasing our first GMC SUV in 1991, we have never looked at another make of car ... primarily due to the outstanding Service Department which has no equal in the region. Service Manager, Bryon Ervin, and Service Writer, Dan Morningstar, along with a team of professional individuals who truly care about customer satisfaction, make you feel like you are the only customer in the building. They are eager to assist; methodically addressing every care/concern, and the alacrity by which they respond to the customer is above and beyond any other service department we have ever encountered in our 45 years of purchasing vehicles. We have recommended Route 1 Buick GMC to all our military family/friends, neighbors and anyone else who will listen to us sing their praises. We will be life-long GMC customers due to the service received from Bryon and his staff.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Poor Customer Service

    Brought vehicle in for warranty work. I called the day of to inquire if I could bring the vehicle in an hour early. Service department told me t...


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    Brought vehicle in for warranty work. I called the day of to inquire if I could bring the vehicle in an hour early. Service department told me to bring it in as they were ahead of schedule. Service reception employee had zero knowledge of the car or what it took to perform the service (90 to 120 minutes to replace the third brake light assembly). Told me they had to remove the headliner, etc. etc. and that there was no access panel that I stated was there. I also informed him that the replacement piece was held in place with two screws and a quick disconnect wire harness. Would not leave his desk so I could show him. They would not give me the part as it was a warranty item and that a qualified tech had to perform the task. I decided they would figure it out when they got the car into the bay. While looking around the lot at new vehicles, the service department told me that they could not get my car into a service bay for another 2 hours. This new time now exceeded my original appointment by 30 minutes (mind you the whole reason I brought the car in early was because they said they were ready). I asked if they had a curtesy vehicle I could use? No - nothing available and that if I needed a car I can call a rental company in the area. There was additional conversation but you can get an idea of where this encounter was going. I asked to see the Service Manager and was told he would come out to see me, he was in his office. I went into the lounge to wait. After a few minutes, a Service Employee informed me that my car was in a bay and that the work would be done in 10 minutes. 15 minutes I was out the door. Never saw the Service Manager - which was probably a good thing.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Route 1 Buick GMC Hits the Ball out of the Park

    Route 1 Buick GMC has been our dealer of choice since 2000. We have purchased 7 vehicles. I bought the 2015 Lacrosse last year and absolutely love...


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    Route 1 Buick GMC has been our dealer of choice since 2000. We have purchased 7 vehicles. I bought the 2015 Lacrosse last year and absolutely love it. So when my husband's car died, we naturally went back to Route One. The Sales Team, especially Dan Schmoker, did an outstanding job. Dan found exactly what my husband was looking for - a 2016 Garnet Red Metallic Lacrosse. And their Service Team, led by Dan Morningstar, is the Best! Everyone on staff is there to make your experience the best possible. I am always happy with their service and support. If I need to put the car in for service, they give me a great loaner. They make sure our needs are met or exceeded. I would recommend Route One to all my friends and neighbors. You will get a great deal!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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