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Reviews

Average Ratings

4.7
25 lifetime reviews.
  • Out of This World Customer Service!

    We are a military family and have been a customer of Route 1 Buick GMC for almost 25 years. Since purchasing our first GMC SUV in 1991, we have ne...


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    We are a military family and have been a customer of Route 1 Buick GMC for almost 25 years. Since purchasing our first GMC SUV in 1991, we have never looked at another make of car ... primarily due to the outstanding Service Department which has no equal in the region. Service Manager, Bryon Ervin, and Service Writer, Dan Morningstar, along with a team of professional individuals who truly care about customer satisfaction, make you feel like you are the only customer in the building. They are eager to assist; methodically addressing every care/concern, and the alacrity by which they respond to the customer is above and beyond any other service department we have ever encountered in our 45 years of purchasing vehicles. We have recommended Route 1 Buick GMC to all our military family/friends, neighbors and anyone else who will listen to us sing their praises. We will be life-long GMC customers due to the service received from Bryon and his staff.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Poor Customer Service

    Brought vehicle in for warranty work. I called the day of to inquire if I could bring the vehicle in an hour early. Service department told me t...


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    Brought vehicle in for warranty work. I called the day of to inquire if I could bring the vehicle in an hour early. Service department told me to bring it in as they were ahead of schedule. Service reception employee had zero knowledge of the car or what it took to perform the service (90 to 120 minutes to replace the third brake light assembly). Told me they had to remove the headliner, etc. etc. and that there was no access panel that I stated was there. I also informed him that the replacement piece was held in place with two screws and a quick disconnect wire harness. Would not leave his desk so I could show him. They would not give me the part as it was a warranty item and that a qualified tech had to perform the task. I decided they would figure it out when they got the car into the bay. While looking around the lot at new vehicles, the service department told me that they could not get my car into a service bay for another 2 hours. This new time now exceeded my original appointment by 30 minutes (mind you the whole reason I brought the car in early was because they said they were ready). I asked if they had a curtesy vehicle I could use? No - nothing available and that if I needed a car I can call a rental company in the area. There was additional conversation but you can get an idea of where this encounter was going. I asked to see the Service Manager and was told he would come out to see me, he was in his office. I went into the lounge to wait. After a few minutes, a Service Employee informed me that my car was in a bay and that the work would be done in 10 minutes. 15 minutes I was out the door. Never saw the Service Manager - which was probably a good thing.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Route 1 Buick GMC Hits the Ball out of the Park

    Route 1 Buick GMC has been our dealer of choice since 2000. We have purchased 7 vehicles. I bought the 2015 Lacrosse last year and absolutely love...


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    Route 1 Buick GMC has been our dealer of choice since 2000. We have purchased 7 vehicles. I bought the 2015 Lacrosse last year and absolutely love it. So when my husband's car died, we naturally went back to Route One. The Sales Team, especially Dan Schmoker, did an outstanding job. Dan found exactly what my husband was looking for - a 2016 Garnet Red Metallic Lacrosse. And their Service Team, led by Dan Morningstar, is the Best! Everyone on staff is there to make your experience the best possible. I am always happy with their service and support. If I need to put the car in for service, they give me a great loaner. They make sure our needs are met or exceeded. I would recommend Route One to all my friends and neighbors. You will get a great deal!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful Car Buying Experience

    The drive to Woodbridge was well worth the trip. I stopped by some other dealerships along the way, but dealing with them did not make me feel as ...


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    The drive to Woodbridge was well worth the trip. I stopped by some other dealerships along the way, but dealing with them did not make me feel as comfortable as my experience at Route 1 Buick GMC. James Tucker was straight-forward and honest with me throughout the whole car buying process, unlike those other boiler room operations with their hackneyed sales scripts which are repeated ad nauseam. James helped pick out just the right car for me, and we quickly negotiated a fair price. Since I did not trade-in my current car, I didn't have a way to get both vehicles back home. James went out of his way to drive the new car up to my house (on his day off, no less!) Solving problems like this goes beyond excellent customer service. I will definitely come back to buy my next car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service above and beyond

    I drove from Farmville Virginia to Woodbridge just to purchase the Pontiac G6 I saw on the internet. James Tucker could have sold the car earlier ...


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    I drove from Farmville Virginia to Woodbridge just to purchase the Pontiac G6 I saw on the internet. James Tucker could have sold the car earlier that day someone went in the dealership and wanted to purchase the car I was going to buy. Mr Tucker spoke with me early that morning and I told him I would be up late in the evening to purchase the car.....most dealerships would have sold the car ....first come first served but they held the car for me because I was driving such a distance. I really appreciated that they did that for me. They all was very courteous and helpful and made my buying experience a pleasure. Mr. Tucker called me 2 days afterwards to make sure everything was ok. They give excellent customer service and treated me in a very professional manner. Overall it was a great experience and so glad to see there are still customer oriented businesses that appreciate you spending your money with them. Happy with my G6. I just wished I lived close enough to have them service my car all the time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Pleasant Buying Experience

    We recently purchased a new GMC Terrain from Route 1 Buick GMC. We specifically purchased it here because of Dan Schmoker, our salesman. We were n...


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    We recently purchased a new GMC Terrain from Route 1 Buick GMC. We specifically purchased it here because of Dan Schmoker, our salesman. We were never pressured or harassed like at other dealerships. Dan spent lots of time and energy making sure we got exactly what we wanted in our new Terrain. When it was delivered, he walked us the use and operation of all things TERRAIN. Thanks Dan for making this a pleasant experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • We Had A Very Good Buying Experience Here

    We recently bought a new vehicle from this dealership and it was a pleasant experience. Our salesman (Dan) did an outstanding job of helping us or...


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    We recently bought a new vehicle from this dealership and it was a pleasant experience. Our salesman (Dan) did an outstanding job of helping us order the exact vehicle we wanted and made the purchase process as stress-free as possible - He even walked us through all of the key features of the vehicle and helped us set up our OnStar and XM accounts during the sale. We really liked that this is a small dealership, because it shows in the professionalism of the staff - This dealership does not have a lot of salespeople, so you not treated like a checkmark on a sales board. I was so surprised - when shopping for the new vehicle that we wanted - that we found the best price here. We plan to have all of our service done here and would definitely return to buy another Buick or GMC if ever in the market for one again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Every Dealership

    I just purchased my fifth Buick from Route 1 Buick GMC and would highly recommend it to anyone who is the market for a new car. The sales person, ...


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    I just purchased my fifth Buick from Route 1 Buick GMC and would highly recommend it to anyone who is the market for a new car. The sales person, Dan Schmoker, was very efficient and helpful and was able to get me an interest rate lower than the one I had arranged for myself. He made sure I understood the workings of the technology and got the OnStar transferred, the phone ready to go and answered all questions. I did not use the service department on this visit but have many times and they are second to none. Dan Morningstar always takes the time to listen to what is happening and makes sure things are done accurately and in a professional manner. You will never have to worry about them finding other things wrong when they work on your car unless it is something that is really needed. Bryon Ervin has gone out of his way to help me on more than one occasion. This dealership is just outstanding in every way. Don't pass it up if you are looking for a Buick or GMC vehicle. Everyone is friendly and strives to make your visit a success.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • A successful buying experience...

    Very patient mgmt & sales team. They were helpful in finding the car we wanted.


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    Very patient mgmt & sales team. They were helpful in finding the car we wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My 2016 Buick Lacrosse

    I bought my Lacrosse from James Tucker at Rt1 Woodbridge Va GMC and BUICK Dealership he was fantastic He was straight forward if he could make it ...


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    I bought my Lacrosse from James Tucker at Rt1 Woodbridge Va GMC and BUICK Dealership he was fantastic He was straight forward if he could make it happen he would. If he couldn't he was honestly. James great salesman.I would recommend him to family and friends. Everyone in the dealership was very nice made you feel welcome. Most of all I love my car and have enjoyed the week I was driving before the 2016 Snow Blizzard.. lol

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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