Galpin Ford Mazda

Reviews

4.0 out of 5 4.0
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 30, 2018

    Casey in parts Galpin Ford really help me out I heard him take care of a customer in front of me and knew he was the guy I needed to talk to . He was very... knowledgeable and knew exactly what I needed for my vehicle I got the part that day and was back on the road thanks so much Casey for your help you know your stuff.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 30, 2018

    Casey in the parts department really help me out I broke down in my diesel coming in to Prescott I needed a special part he got it that day I fixed it... and got on the road and made my trip it's awesome to find such good people in the working force today not many like him left

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 29, 2018

    brake repair F350..perfect work..fast repair..fair price..friendly..helpful in every way...when I move here..I will buy and service my vehicles here. I... am not from here..they did not know me..they gave us,a,written estimate..told us where to get a quick nearby meal..kept us informed as to what was happening via phone calls..so nice.GREAT SERVICE TOO.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 29, 2018

    CASEY AND RICK CONTINUALLY HELP ME GET THE PARTS I NEED IN A FAST PROFESSIONAL MANNER, NO NEED TO ORDER FROM PHOENIX WHEN ONE CALL THATS ALL TO YOUR PARTS... DEPT

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    March 7, 2018

    Absolutely terrible customer service. I have taken two of my vehicles to Galpin Ford for servicing for the last two years. They have always been exceptionally... slow and lazy. I could deal with that, that's normal for a dealership. What I can't put up with is service reps bad mouthing customers on the phone I front of other paying customers. Also the extremely unprofessional communication about anything not making them a profit. This dealership is by far the worst in regards to customer service I've ever encountered.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    February 3, 2018

    Got stuck after repair on hgw 89 Prescott lost money from work, it was 3and half hours later that I was helped. That sucks ¿¿¿ Richard from service, finally... helped me

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    February 1, 2018

    I took delivery of a brand new 2018 Ford F150 Raptor from Galpin Ford in Dewey on January 18th. My salesman, Greg Van Sickle, was helpful in getting the... truck ordered with the options I wanted. Many Arizona Ford dealers are ordering Raptors completely loaded with sticker prices north of $72,000 and then adding a $10,000 dealer premium. After adding TTL, many Raptors were approaching $95,000 out the door. Not mine. Thanks to Galpin Ford Dewey and Greg Van Sickle

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    September 30, 2017

    I purchased a new F150 from Prescott Galpin Ford. I returned the truck 10 times because of a stalling problem (safety issue). I furnished them with a... video where the engine had to be restarted 40 plus times before it would run. They never replaced anything or did any repair to cure this, so I needed a reliable truck so I purchased a new F250, Galpin refuse to do any warranty work on it.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 21, 2017

    I purchased a new F250. The buying experience was very smooth and quick. I would recommend Galpin Ford. This is our second new vehicle purchase and both... time's were a pleasure. Thank you Mr. Jackson.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2016

    The service rep was extremely helpful although he lacked the mechanical knowledge about my 4 wheel drive problem. It is deeply appreciated that he did... not try to sell me additional service that was not necessary which I have experienced in the past. It is unfortunate that the failure of the four wheel drive to engage still intermittiently occurs and the problem could not be found by the mechanics.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, your positive review means a lot to us and we?re happy we could help you! At Galpin Ford Lincoln, we value our customers and we look forward t...o seeing you on your next visit. Take care!

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