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Reviews

4.5
Average based on 14 reviews.
  • Service experience

    The service rep was extremely helpful although he lacked the mechanical knowledge about my 4 wheel drive problem. It is deeply appreciated that he...

    Dealer Response

    Robert, your positive review means a lot to us and we?re happy we could help you! At Galpin Ford Lincoln, we value our customers and we look forwa...


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    The service rep was extremely helpful although he lacked the mechanical knowledge about my 4 wheel drive problem. It is deeply appreciated that he did not try to sell me additional service that was not necessary which I have experienced in the past. It is unfortunate that the failure of the four wheel drive to engage still intermittiently occurs and the problem could not be found by the mechanics.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Robert, your positive review means a lot to us and we?re happy we could help you! At Galpin Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Repair of my Mazda 3 when I was away from home

    I was on a vacation trip and had just checked in to the Motel 6 when I discovered that my car would not start. I called AAA and they towed me to ...

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Theron! We look forward to your next visit!


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    I was on a vacation trip and had just checked in to the Motel 6 when I discovered that my car would not start. I called AAA and they towed me to your service department. I cannot find the Service Writers business card, but I believe his name was Terrell. He worked very hard to make sure my warranty covered the repair. (An airflow sensor). He kept me informed as to the status of the repair. He picked me up at the Motel 6 late Saturday afternoon. I want to say "thank you" to Terrell and let you know that he did a great job in getting my Mazda 3 up and running

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Theron! We look forward to your next visit!


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  • Excellent experience!

    At first I was dismayed to find that my regular service manager Dan had retired. However, Cody put me at ease. He was friendly and very knowledg...

    Dealer Response

    Shirley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any addi...


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    At first I was dismayed to find that my regular service manager Dan had retired. However, Cody put me at ease. He was friendly and very knowledgeable. He called me at home and informed me of the status of my car. The repair was done in a reasonable amount of time. The remodeled service office is comfortable and attractive too.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Shirley, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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