Lexus Santa Monica

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4.7
(111 reviews)
Visit Lexus Santa Monica
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 8:00am–4:00pm 9:00am–7:00pm
Sunday Closed 10:00am–7:00pm
New (424) 207-1535 (424) 207-1535
Used (424) 207-1529 (424) 207-1529
Service (424) 207-1067 (424) 207-1067

Inventory

See all 114 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2021.
Lexus Santa Monica prides itself on providing a world class experience from our award-winning staff to our stunning one-of-a-kind showroom. Our focus on customer satisfaction has earned us the "Elite of Lexus" award for the last 19 years. This honor is a result of complete customer satisfaction and we continue to grow as a result of referrals and repeat customers. As with all LAcarGUY dealerships Lexus Santa Monica is a leader in green automotive. We sell more hybrid vehicles than any other dealership in the world! We also have made investments to reduce our eco footprint and are big supporters of local environmental groups.
Find out why buying a car from a LAcarGuy dealer is so easy. See Lexus Santa Monicas Internet team for details

Service center

Phone number (424) 207-1067

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.7
(111 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.8

Did not Disclose Severe Damage to Paint and Body

My wife and I purchased a 2017 used Certified Pre-Owned LX 570 sight unseen. We were moving from Hawaii to Albuquerque, NM and needed a car to drive our family from CA to NM when we landed. Because of the reputation Lexus and Lexus Certified Pre-Owned vehicles have, we purchased it sight unseen. We landed in CA got a ride from a family member to the Lexus dealership to pick up our new vehicle. Literally walked around the vehicle for one minute, went in and signed papers. Moments later drove it across country. When we got to NM I had to wash the vehicle and this is when the issues arouse. The car had significant repairs to both back and front bumpers (never disclosed). Whoever covered up the issues used a slightly off colored paint, painted over the parking sensors, over spray on the taillights, mud flaps, and luggage protectors. The texture is horrible, when you get underneath the car you can see paint drips from excessive paint. On the front of the car, the same exact issues, paint over the parking sensors, paint on the accent lights and a cracked grill. Lexus of Santa Monica refuses to make this right. They will not cover any of the costs to get it corrected, rather they want me to drive to CA and maybe they will take care of it. I am stuck fitting the bill for something that Lexus should have corrected immediately. This is just the beginning, the windshield wipers were not adjusted correctly and were hotting the windshield pillar, there are massive transmission issues that have creeped up, and the tailgate does not lift automatically. Yes these items can be corrected over warranty, but the underlying story is that the Service Department did not do their jobs or did them extremely poorly. Worst dealership I have ever been to, never never go here.

5.0

Excellent experience buying my new car!

I have leased and financed a few cars in my life and I have to say how absolutely grateful and happy I am that I decided to go to Lexus Santa Monica to lease my new 2019 Lexus NX300H. From beginning to end it was the best experience I have ever had. I was helped by sales person Nima Behnia. He was very well informed about the vehicles I was test driving and answered all my questions, and boy did I hit him with a hundred questions. This was the quickest vehicle purchase ever. I think I was in and out within 3 hours. Finance dept was also great. took care of my contract quick and everything was straight forward. I didn't feel like there was any hidden anything. My new car was detailed, filled up with gas and off I went. I would definitely recommend them to my family and friends. Go GET a LEXUS!

5.0

Tim Nelson, Service Manager

Tim is the best service manager at Lexus Santa Monica, he's funny, always happy and chipper, always eager to help in any and all ways. Tim hears me out, never disregards my comments and always makes sure my car is fixed smoothly and quickly.

5.0

Ron Holbrook Spoiled Us!

Ron Holbrook had our vehicle ready and waiting for us when we arrived. The whole process went smoothly and didn't take longer than necessary. He definitely raised the bar as far as car shopping experiences go!

Dealer response

Hi Curie, Thank you so much for your wonderful feedback! We're overjoyed that Ron was able to get you into exactly the vehicle you were looking for, while providing you with an efficient and overall exceptional experience. Please enjoy your new ride, and be sure to let us know if there is anything more we could assist you with in the future!

5.0

2nd Lexus purchase

This is our second Lexus purchase with the calendar year. We shopped the old fashion way of beating the pavement and then online. We nearly purchased a Toyota Prius 3 Touring car, yet seemed incomplete. Following morning, we went online and our first and only stop was Santa Monica Lexus. My wife opted for A 2016 CT F Sport. Incredible difference between the Lexus and Toyota Prius...considering ONLY a $4000 difference in price. Wife is happy which is great because she is making the monthly payments! Thank you Santa Monica Lexus, and Simon...thank you as well!

Dealer response

Hi Tom, Thank you for sharing your experience with us, and congratulations to your wife on her new Lexus CT F Sport! It is wonderful to hear how happy she is with her new vehicle, and we are thrilled to have had the opportunity to assist you both in finding it. Drive safely, and please let us know if there is anything more we can assist you with in the future.

5.0

Best car buying experience Lexus Santa Monica

We got our RX350L yesterday at Lexus Santa Monica. This is the best of my all seven car buying experiences. It's been a great pleasure working with Mr. Alejandro Morales, who made our buying experience of this gorgeous car completely enjoyable from day one. Alejandro has been so courteous and knowledgeable, happily helping us out all the way from getting the right price, to selecting the right model and trim, the financing, to his wiping down the last drop of water from the window of the new RW350L, to the hand shake thank you. We won't hesitate coming back for the next Lexus buying in this gorgeous display room, especially with Alex and his colleagues.

Dealer response

Hi Ray, Congratulations on your Lexus RX350L! We are so glad that we could assist you in this buying experience, and we are thrilled that Alejandro was so thorough in ensuring that the entirety of your visit was as smooth and efficient as possible! It's a pleasure to know that he was able to find you exactly what you were looking for, and we are so excited for you to enjoy your new vehicle. We look forward to the opportunity to work with you again!

5.0

Extremely pleased with the purchase

Christian Debonnet, Internet Sales Manager, recently sold me a 2017 Less RX 350. He was really nice and pleasant to deal with from start to finish. He didn't waste any of my time. I purchased the car and walked out within 2 hours.

Dealer response

Congratulations on your new vehicle! It's so great to hear that Christian provided you with such an efficient and overall enjoyable buying experience! We thank you for allowing us to be of assistance to you, and we hope you enjoy your new car!

5.0

Bought a 2016 certified Lexus RC350

Excellent, strongly recommended. And Chris Debonnet was great. Quick and easy. No hassle. The car was exactly as described. Very happy with the dealer services

Dealer response

Thanks so much for sharing your experience! We're so glad to hear that Chris provided you with an efficient and hassle-free experience that you are so happy with, and that you are so content with your new vehicle! Please let us know if there is any further assistance that we may offer you in the future!

5.0

Best Customer Service

Roxanne Colatrella (Roxy) was the best! I went in to return my old lease and get my new lease. Roxy made the whole process seamless and got me in and out as quick as possible. She was patient and walked me through all the new features of the car.

Dealer response

Hi Jackie, It's so awesome to hear that Roxy made your leasing experience so efficient and hassle-free! We hope that you are enjoying your new vehicle and all of its neat features!

1.0

Mister

I traded in my 2013 LS 460 and leased a 2018 LS 500 at Santa Monica Lexus. Bob Uchida and Rosanne Colatrella were most helpful and friendly in facilitating the transaction. John Lu

Dealer response

Hi John, It's awesome to hear that Bob and Roxanne were so helpful in your recent buying experience. We appreciate your business, and we hope that you enjoy your new vehicle!

Read all 111 reviews