Lexus Santa Monica

We met a very helpful internet sales rep named Maria, whose communication skills set her apart from the other Lexus dealerships. She was lovely and knowledgeable in person. We were paying cash and agreed on a price quickly-our only concern was how many hours it took to finalize the deal with so many attempts to sell us on maintanence packages.

My sales person was Naz . I purchased a Lexus from this dealer on 4/2/2020 . Nas was amazing she explained every details and made us feel very comfortable, welcoming she’s very kind I would recommend her to my friends and family .

My wife and I purchased a 2017 used Certified Pre-Owned LX 570 sight unseen. We were moving from Hawaii to Albuquerque, NM and needed a car to drive our family from CA to NM when we landed. Because of the reputation Lexus and Lexus Certified Pre-Owned vehicles have, we purchased it sight unseen. We landed in CA got a ride from a family member to the Lexus dealership to pick up our new vehicle. Literally walked around the vehicle for one minute, went in and signed papers. Moments later drove it across country. When we got to NM I had to wash the vehicle and this is when the issues arouse. The car had significant repairs to both back and front bumpers (never disclosed). Whoever covered up the issues used a slightly off colored paint, painted over the parking sensors, over spray on the taillights, mud flaps, and luggage protectors. The texture is horrible, when you get underneath the car you can see paint drips from excessive paint. On the front of the car, the same exact issues, paint over the parking sensors, paint on the accent lights and a cracked grill. Lexus of Santa Monica refuses to make this right. They will not cover any of the costs to get it corrected, rather they want me to drive to CA and maybe they will take care of it. I am stuck fitting the bill for something that Lexus should have corrected immediately. This is just the beginning, the windshield wipers were not adjusted correctly and were hotting the windshield pillar, there are massive transmission issues that have creeped up, and the tailgate does not lift automatically. Yes these items can be corrected over warranty, but the underlying story is that the Service Department did not do their jobs or did them extremely poorly. Worst dealership I have ever been to, never never go here.

I have leased and financed a few cars in my life and I have to say how absolutely grateful and happy I am that I decided to go to Lexus Santa Monica to lease my new 2019 Lexus NX300H. From beginning to end it was the best experience I have ever had. I was helped by sales person Nima Behnia. He was very well informed about the vehicles I was test driving and answered all my questions, and boy did I hit him with a hundred questions. This was the quickest vehicle purchase ever. I think I was in and out within 3 hours. Finance dept was also great. took care of my contract quick and everything was straight forward. I didn't feel like there was any hidden anything. My new car was detailed, filled up with gas and off I went. I would definitely recommend them to my family and friends. Go GET a LEXUS!

Tim is the best service manager at Lexus Santa Monica, he's funny, always happy and chipper, always eager to help in any and all ways. Tim hears me out, never disregards my comments and always makes sure my car is fixed smoothly and quickly.

Ron Holbrook had our vehicle ready and waiting for us when we arrived. The whole process went smoothly and didn't take longer than necessary. He definitely raised the bar as far as car shopping experiences go!

This is our second Lexus purchase with the calendar year. We shopped the old fashion way of beating the pavement and then online. We nearly purchased a Toyota Prius 3 Touring car, yet seemed incomplete. Following morning, we went online and our first and only stop was Santa Monica Lexus. My wife opted for A 2016 CT F Sport. Incredible difference between the Lexus and Toyota Prius...considering ONLY a $4000 difference in price. Wife is happy which is great because she is making the monthly payments! Thank you Santa Monica Lexus, and Simon...thank you as well!

We got our RX350L yesterday at Lexus Santa Monica. This is the best of my all seven car buying experiences. It's been a great pleasure working with Mr. Alejandro Morales, who made our buying experience of this gorgeous car completely enjoyable from day one. Alejandro has been so courteous and knowledgeable, happily helping us out all the way from getting the right price, to selecting the right model and trim, the financing, to his wiping down the last drop of water from the window of the new RW350L, to the hand shake thank you. We won't hesitate coming back for the next Lexus buying in this gorgeous display room, especially with Alex and his colleagues.

Christian Debonnet, Internet Sales Manager, recently sold me a 2017 Less RX 350. He was really nice and pleasant to deal with from start to finish. He didn't waste any of my time. I purchased the car and walked out within 2 hours.

Excellent, strongly recommended. And Chris Debonnet was great. Quick and easy. No hassle. The car was exactly as described. Very happy with the dealer services