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My wife and I purchased a 2017 used Certified Pre-Owned LX 570 sight unseen. We were moving from Hawaii to Albuquerque, NM and needed a car to drive our... family from CA to NM when we landed. Because of the reputation Lexus and Lexus Certified Pre-Owned vehicles have, we purchased it sight unseen. We landed in CA got a ride from a family member to the Lexus dealership to pick up our new vehicle. Literally walked around the vehicle for one minute, went in and signed papers. Moments later drove it across country. When we got to NM I had to wash the vehicle and this is when the issues arouse. The car had significant repairs to both back and front bumpers (never disclosed). Whoever covered up the issues used a slightly off colored paint, painted over the parking sensors, over spray on the taillights, mud flaps, and luggage protectors. The texture is horrible, when you get underneath the car you can see paint drips from excessive paint. On the front of the car, the same exact issues, paint over the parking sensors, paint on the accent lights and a cracked grill. Lexus of Santa Monica refuses to make this right. They will not cover any of the costs to get it corrected, rather they want me to drive to CA and maybe they will take care of it. I am stuck fitting the bill for something that Lexus should have corrected immediately. This is just the beginning, the windshield wipers were not adjusted correctly and were hotting the windshield pillar, there are massive transmission issues that have creeped up, and the tailgate does not lift automatically. Yes these items can be corrected over warranty, but the underlying story is that the Service Department did not do their jobs or did them extremely poorly. Worst dealership I have ever been to, never never go here.
I returned to Lexus Santa Monica this weekend when I needed a new car. I had worked exclusively with Enrique Carvajal in the past who had sold me a few... cars, and I was thrilled that he still works there. He's really as good as it gets - he spent so much time patiently answering all my questions, making sure I was comfortable and understood everything about the new car. I highly recommend working with Enrique, Lexus Santa Monica is lucky to have him!
I leased a Lexus NX 200T yesterday at the LAcarGUY Santa Monica location. I couldn’t be happier with my decision. The entire buying experience was wonderful,... smooth, and so pleasant. The facility is beautiful and very well presented. I worked with Roxie (Roxanne), and she is a gem. She is very fair and trustworthy. While we were talking numbers, I could feel that she actually cared about my wellbeing rather than the bottom line. This is a very rare fine. Additionally, Justine worked with us in finance and did everything she could to help us. Again, she also cared more about me being protected than the bottom line. Max educated me about the features of my new car. He is great and very personable. He has a very calm demeanor and this was so valuable to me yesterday. Both of the Matts made sure my expectations were exceeded. They were attentive and came over to introduce themselves. I highly recommend Lexus Santa Monica - and more importantly - sticking to the LAcarGUY brand! Mike Sullivan and his team care deeply about customer satisfaction.
Ashley we hope that NX 200T is still making you as happy as it did day one. We're glad your leasing process was smooth and Roxie was extremely helpful... and trustworthy. We look forward to working with you again. Regards Lexus Santa Monica
Neal Greene was again wonderful and so knowledgeable about all the models. Joshua was very patient helping me set everything up in my new car. And Julie... was very thorough explaining all my options. Excellent service, beautiful dealership!
Thank you for your time and your kind review. We are pleased to hear that our team was able to help you find the perfect vehicle to meet your needs. ...We look forward to seeing you again when your new car is ready for its first service!
Very accommodating. Efficient and helpful. Bob Uchida and Elliot were excellent as was Josh the technician who showed me different features of the car.... Valet Parker's we're excellent
Sal, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that o...ur team took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
David was most obliging and fitted me in for a short service and replace the battery on my key which was showing it was about to expire. Very worrying,... but David also showed me a way to start the engine in an emergency with the key placed over the starter button. Most helpful.
Sandra, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim... is to give every guest the highest level of customer service and quality.
Arsany was great and took care of everything. I had another appointment in Santa Monica which I went to while Lexus serviced my car. They even arranged... for Lyft to take me to and from my appointment. It was so easy. I recommend this dealership, absolutely.
Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim... is to give every guest the highest possible level of customer service and quality.
Val and Mason were outstanding. They were very supportive, responsive and friendly. Their concern to meet our needs and listen was very much appreciated.... We would not be enjoying our new car without these men and your customer service.
Suzanne, thank you for your time and your kind review. We are pleased to hear that our team was able to help you find the perfect vehicle to meet you...r needs. We look forward to seeing you again when your new car is ready for its first service!
It was my first time there and a great experience. Fair all the way around, and they listened to a hair-brained scheme I had of installing Google Auto,... and haven't dismissed it out of hand. Yet.
Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when... your vehicle is ready for its next service.
Service at Santa Monica Lexus is great every time. They get me in and out quickly and are easy to deal with. The staff is courteous and nice. Highly recommend!
Thank you for your kind review. We are delighted to hear that your vehicle service was completed quickly! We look forward to seeing you again when you...r car is ready for its next service.