Reviews

Average Ratings

4.9
633 lifetime reviews. Includes reviews of Lexus Santa Monica from DealerRater.com
  • Best buying experience ever!

    My experience with Santa Monica Lexus was the best buying experience I ever had. Omar Salgado did a wonderful job for arranging the purchase of my...


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    My experience with Santa Monica Lexus was the best buying experience I ever had. Omar Salgado did a wonderful job for arranging the purchase of my new Lexus RX. I got the car I want, for the price I expect. All negotiations has beed done online. When we came to dealership - car was ready. We just signed the papers - done. Fast, very professional service = happy customer!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Loved it.
    September 23, 2017

    Dee was very professional. We spoke with her beforehand and so the whole experience was easy, We went over my selections as far as colors and feat...


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    Dee was very professional. We spoke with her beforehand and so the whole experience was easy, We went over my selections as far as colors and features provided in the vehicle as well as the pricing. So when we got to the dealership the deal had already been worked out.

    Does recommend this dealer

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  • Customer Service & Waiting Area
    September 22, 2017

    Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Sugge...


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    Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Suggestions: (1)Add fruit to morning refreshment options. (2) Fox News Channel Television Station not appropriate for public waiting areas. Courteous receptionists and valets.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service!
    September 22, 2017

    I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verb...


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    I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim. He was friendly, thorough and efficient with the status of my car and followed up accordingly. Both issues were fixed within a day. It was also really nice having a loaner car (same model as my own) so that I didn???t have to miss work. I???ve always had excellent service at SM Lexus Service Center???it???s one of the main reasons I???ve stayed loyal with Lexus.

    Does recommend this dealer
    Came in for service or repair

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  • Best salesperson ever!
    September 19, 2017

    I have bought a few cars through Ron and he has always made the experience calm, comfortable and exciting! His honesty and kindness shine through,...


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    I have bought a few cars through Ron and he has always made the experience calm, comfortable and exciting! His honesty and kindness shine through, an often rare quality in this business. He goes out of his way to get you the car you want at a reasonable price. I've sent other people to him and they've had the same experience. A truly wonderful man!!

    Does recommend this dealer

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  • Another Great Experience at Santa Monica Lexus service
    September 19, 2017

    I have been taking my car in for service at Santa Monica Lexus for at least five years now. I have never had a bad experience in all these years. ...


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    I have been taking my car in for service at Santa Monica Lexus for at least five years now. I have never had a bad experience in all these years. The service reps and techs are very informative, courteous and helpful. This last experience was no different. I had Oscar Najera as my service rep. He was great! He answered all of my questions. I never felt pressured to speed things up. I needed tires.He quoted me their price and then went online to find the lowest price elsewhere, in which he ended up matching the price. I also needed rear struts. Never felt pressured to buy them at that time. Oscar told me I had some time. I ended up getting the work done the next week. They will never pressure you into getting any work done. They will always break it out into items that can wait awhile and those that need immediate attention. But it's always your decision. Thank you again Oscar! I will be back! Highly Recommend Oscar and the team at Santa Monica Lexus!

    Does recommend this dealer
    Came in for service or repair

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  • Easiest car acquisition I've ever expreienced!
    September 19, 2017

    Brought my 2015 leased Lexus ES300h in for 30k mile service which would have cost $500 on a car I would be giving back in a few months. Within an ...


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    Brought my 2015 leased Lexus ES300h in for 30k mile service which would have cost $500 on a car I would be giving back in a few months. Within an hour I received a call from the internet sales guy, Omar, and he made me an offer I could not refuse: brand new 2017 Lexus ES300h as a "key swap," meaning nothing down, payment stays the same, lease terms same as well. And best of all, saved $500 since I didn't have to pay anything for servicing the old car! I came in, picked my color, left to see a client and when I returned to dealership 2 hours later car and paperwork were ready. I signed the paperwork and went home in a brand new car without spending anything! They even honored the last payment I'd made on my old car as the first payment of the new car! They were all wonderful and made the experience easy and pleasant. Thank you Santa Monica Lexus!

    Does recommend this dealer

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  • Excellent Experience
    September 18, 2017

    This is my 5th lease from Lexus Santa Monica and they make the car buying experience painless. Ron Holbrook is the very best Salesmen who makes u...


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    This is my 5th lease from Lexus Santa Monica and they make the car buying experience painless. Ron Holbrook is the very best Salesmen who makes us feel like a valued customer. I'd highly recommend SM Lexus! Don't go anywhere else!

    Does recommend this dealer

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  • I had a good experience
    September 18, 2017

    Love my new car! I know I can go back and get all of my questions answered and any help I need. Thank you for making the experience easy.


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    Love my new car! I know I can go back and get all of my questions answered and any help I need. Thank you for making the experience easy.

    Does recommend this dealer

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  • My new lexus dealership
    September 17, 2017

    Enrique is by far the best salesperson I have met in the automotive industry. He was very fast on getting me the deal he promised and the whole pr...


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    Enrique is by far the best salesperson I have met in the automotive industry. He was very fast on getting me the deal he promised and the whole process was hassle free. Will definatey recommend all family and friends to him

    Does recommend this dealer

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