Read reviews that mention:
I was sucked in by adverts for massive sales and discount offers for Black Friday. The sales person quickly told me there were no cars left at ad prices... but..... I told the sales person I could only afford $300 a month payment and I would accept nothing less than $4k on my trade-in, a pristine 2006 Escape Hybrid with only 70k miles. This was in 2018 almost 2019. The sales person left me sitting in the lobby for over an hour while the sales manager worked on the paperwork.. Finally when I was taken in to the managers office there was a sales contract that the manager said I got a totally rocking deal and he had never seen such a good deal. Hah. What a lie. I was sold a lemon for almost twice the ad price which then they supposedly gave huge discounts that brought the price to still above normal MSRP. Plus they only gave me $1200 on my trade-in. I was under the weather and exhausted after the long wait for the paper work so I didn't carefully check the numbers as I should have. I trusted that the numbers the sales person had told me were part of the sales contract - like the minimum trade-in of $4k on my Ford Escape Hybrid. My mistake. My lesson, don't trust car sales people especially the finance manager that tells you one thing while the sales contract says something else entirely.
Jane, thank you for your feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear th...at you did not. Please give us a call at (888) 415-4242 and we will do our best to make this better. We hope to hear from you soon.
Michael at Future Ford of Concord was excellent. He help my brother with his Escape recall and 80K service.
Hi David, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about ...your recent visit. Take care!
Came in knowing exactly what I wanted. I received exactly what I wanted. Relatively quick painless experience.
Thanks for the great star-rating, Steven! We hope to be of service to you again! Take care!
Very straight forward (which is a good thing) Had the exact items I was looking for. Matched my best price. They worked with me on my pickup schedule as... I bought multiple units)
We really appreciate you taking the time to leave us feedback on your visit! It is great to hear our Staff took such great care of you! We hope to see... you here again!
I had to take my car in for a major recall. Arron Dixon was my SA. He was very attentive and very professional in taking care of my car.The car had to... sit at the dealership for almost 2 months while they wait for the parts to arrive. I was very apprehensive that my car would have some type of damage or scratch for sitting outside for so long or that some mechanic would want to take the car for a joy ride. Well when the car was ready, Arron washed the car and had me inspect the car. It was perfect like the day i bought it. I waited to give this review for a few months for fear that they did'nt do the work properly. So far everything is fine and no problems. Arron and his staff did a great job fixing my car right the first time.
Kenneth, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Saf...e travels!
had a very pleasant, quick and easy purchase process.
Lucas, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope yo...u'll consider us again in the future!
i love my new escape my sales person arthur was great he treated us with much respect good job furture ford of concord
Thank you for taking the time to notice Arthur's efforts and for leaving such an awesome review! We hope you continue to choose Future Ford Lincoln of... Concord for all your vehicle needs! Take care!
Sales Manager Tolga and Sales Advisor Jimmy has helped us a lot to buy our Escape. Tolga is definitely an enthusiastic professional with a lot of knowledge.... They both helped us also to choose the right car by telling us the specification of vehicles and also helped us to have the right financing. I would definitely recommend them and Future Ford to any of my friend. Serhan Ongur 6503989002 975 S Thompson Rd Apt 301 Lafayette 94549
Serhan, it is great to read such wonderful comments about your recent experience with Tolga and Jimmy! If you have any additional questions about your... new vehicle, we will be more than happy to assist you! Safe travels!
"Great customer service and great auto mechanics at the Concord Ford Service Department." I highly recommend the Concord Ford Service Department to service... your auto needs.
Charlene, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can... do for you! Safe travels!
Working with the service group at Future Ford Lincoln of Concord was amazing. They were helping out when Sunnyvale Lincoln went away. Future Ford brought... a loaner car to me in Palo Alto while I was at an open house and took my MKC in for service. Everything was completed and they returned the car to me. It made getting my vehicle serviced very trouble free. Thanks Future Ford!