"Experience Clear and Simple Car Buying and Selling"
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Kasie Estevez (dealer @carmax) is a godsend. She took everything into consideration. the longevity of the car, the service costs, the insurance and just... about everything else you can think of. I came in with a car picked out and money in hand, ready to buy. Easy commission for anyone, but instead she looked out for me and helped me find a better, more reliable, and cheaper car. 10/10
I purchased a Toyota rave 4 from carmax on 7/19/2019. I immediately started hearing grinding from the rear rotor once I got it home. But you would only... hear it when driving in reverse. I called and set up an appointment on 8/20/2019. Came in and Jo was great. Jo told me they would resurfaced each rotor. They even fixed the nail in my tire at no charge. Needless to say i was very impressed. I got my car home and noticed that the grinding noise was still there. It wasn't as loud as before but you could clearly hear it when driving in reverse. I called again and set up another appointment. This appointment was on 09/13/2019. Jo waited on me again. After waiting a few hours, I was told that they did not hear anything coming from the front breaks. Yet I wasn't there for the front breaks. I was there for the back rotors. Lol Instead of just telling me they made a mistake and checked the front he had me go back and sit down while he I assume went to figure out what to do.When he came back he told me he asked the mechanic what they could do about the noise and he decided to replace the back rotors and breaks. Again I was actually impressed. This is when it all goes wrong somewhere. Jo called and left a message that the rotors were in and wanted to set up the appointment on 09/19/2019 at 10:15. I arrived about 15 min early. And I was greeted by Jo. He said something about someone going on break so I guess they couldn't get to my car right away. Witch I didn't have a problem with. I decided I would walk to Metro diner and get breakfast to kill time. I was gone maybe an hour. I walked back to carmax. I probably sat there 15 to 30 minutes when jo's Co worker told me he would be out to see me once he finished with the customer he had. When he came he told me they had finished. Witch I thought was really fast for replacing the rear rotors and breaks witch is what jo told me was gong to happen. They guy starts telling my they fixed my tire. And I asked. Was there another nail in the tire? My light was not on. My tires had looked fine when I came in. He didn't seem to know what to say. He then said they greased my rotors. I immediately said "Oh you mean replaced". I don't think he responded and just handed me the receipt. I should have looked at the receipt when he handed it to me. I couldn't put my finger on why I was not comfortable with our conversation. I felt like something was wrong. I tried to brush the feeling I had off. I went back to work and reversed parked and I could still hear a little noise. So I new they had done something.Maybe greased the rotors.lol Then it hit me at 4 in the morning on the 19th. So I got up out of bed and got my receipts to compare them. The first one dated 8/20- resurfaced rotors and fixed tire. The second receipt 09/13 no repair on front. Remember I wasn't there for the front. Repaired tire. Was told verbally they would replace rear rotors and breaks. Then 9/18 I was told they fixed a tire (WHAT TIRE?) And greased rotors. Witch it didn't hit me that he said greased I kept thinking he meant replaced. Mind you this is the 3rd time I have had to miss work. When I compared the receipt from the 18, it was the same receipt from the 13th. Did he accidentally give me the wrong receipt or was it deliberate. When I said oh you mean replaced rotors, Why didn't he give me correct receipt then. If I take the vehicle to another mechanic will he tell me they just greased the rotors? Witch is what I'm really tempted to do.
THEY WILL TRY AND SELL A WOMAN ANYTHING. THEY ONLY WANT YOUR MONEY AND A FAST SELL. CARFAX THE CAR!! INSPECT THE CAR!! THEY SELL CARS ON THE LOT WITH BODY... DAMAGE AND ARE OK WITH IT.
Well you get lots of help when you're looking to buy...get car home find things that don't work, contact your salesman by phone and email get no response.... you would think that they would make sure everything was working before they put the car on the lot
Tried to tell me that the car I was selling them had "frame damage". Obviously, I was worried and took it back to the dealer I had purchased it from (no... accidents on the autocheck) and we inspected the underbelly. We could not find any damage. When I went back to Carmax for verification as to where the damage was located, a location used to anchor the vehicle for towing (previous owner had a battery die and needed it towed) scratched the anchor hole; extremely minor (smaller than a dime). I would not recommend this dealership.
Felt nothing like most experiences with dealer ships they were focused on your interest and needs and eager to make you happy thank you Evlen Zach you... are super sweet
A friend had referred Jack Goodner for me to go see and hopefully find a car. Unfortunately I was looking for some very specific things on my car, and... they did not have but I would definitely recommend Jack to any of my friends and I would go back to see him in the future. He was very patient and never made me feel rushed. I think he would've let me test drive 10 cars if I had wanted to.
Fourth time we have traded in and bought a new vehicle. David Mingus has always taken great care of us. They give top trade in for vehicles and their sale... price is always fair. The only place to buy a car without the hassle and games. Love it!
From the moment my wife and I entered this CarMax we were impressed with the level of customer service and attention provided. The salesman (Lorimer I... believe is his name) was very accommodating and laid back. He did not rush us into a sale like the dealership we came from prior to checking out Carmax. He willingly allowed us to test drive various vehicles, gave my wife and I private time to discuss our impressions, and provided us with honest suggestions related to our unique needs in a vehicle. We finally bought a great vehicle (2013 Hyundai Elantra) at a great price. We recommend to all of our family and friends to try the CarMax way when buying their next vehicle.
A Mr. Goodner sold me a 2008 Civic EX when I had to have a car quickly. I should have checked Carfax on my own, but having always dealt with Honda dealerships... and had outstanding buying experiences, I thought I would find the same here. Had I looked at Carfax I would have seen that the car had been wrecked twice, had multiple panels repainted, and had dirt in places I had never seen on a car. When I asked Mr. Goodner about the strange blue color of the car he said that he had seen cars in all colors of blue. After I purchased the car things immediately began to go wrong. Since my recollection was and still is that I had asked for a 2-year warranty, I took the car back and was told that I had turned down the warranty. Indeed, this was reflected in my paperwork. After replacing a battery, having a light going on indicated the tires were low (they weren't), I contacted Mr. Goodner. He had absolutely no time to talk to me. When I took the car to trade in at a Honda dealership I was appalled by the Carfax report which no one hard shown me. These people have no scruples and I urge anyone considering buying a car from them to run fast in the opposite direction. The trade in for this car was $6,000 LESS than I paid for it, but I know have a car I can trust. Maybe the Civic was a "Katrina" car. I don't know. Just don't shop there. Don't. When filling out this review only one of the survey question allows you to answer "POOR". The rest require that you fill in "FAIR" as the lowest choice. Service manage was rude and not helpful.