Lake Norman INFINITI

I purchased a 2021 QX80 Sensory7-29-2024. The dealership collected Tennessee Sales and said they would mail me the license plates in 2-3 weeks. I have 30 day "drive out" tag that expired August 29,2024. I checked with Tennesse Dept of Revenue, and they have no record of my Tennessee sales tax being paid. On Labor Day September 2nd, I was stopped for the expired tag. I explained the situation and they let me go without a citation. So, I have parked my QX80 because I don't want to go through another embarrassing traffic stop. The sales Rep, Michael Hardey returned one text about the situation and has been no help at all. We are worried about Tax Fraud and having to pay the sales tax again in Tennessee in order to get a license plate. ($3,405.00) We wake up at night worried about this problem. I retire in December 2024 and can't afford to pay this tax twice.

I recently purchased a used 2020 Nissan Altima, and I couldn't be happier with my decision. From start to finish, the buying process was smooth and stress-free. The dealership was incredibly accommodating, and I never encountered any issues throughout the process. A special shout-out to Michael, who went above and beyond to make sure I got the car that was right for me. His assistance was invaluable, and I'm so thankful for all of his help! He was wonderful !

The people were great. They were very knowledgeable and very helpful. Trey Lancaster went above and beyond to make sure we were satisfied. He answered all our questions and if he didn’t know the answer he went and found it. The customer service was outstanding and I would highly recommend them to anyone looking for a car. Their car selections are real nice too.

All talk and action. Bought a 2021 QX50 2 months ago and was promised the 2nd key. In worked for Infiniti for 20 years, the car was certified by the dealer and, a certified pre owned Infiniti had to come with 2 keys. After a month of being ignored by Michael Hartley, I contacted the sales manager Joe L. And tried to get help from him and was assured he would make it happen. What joke. This bunch is little more than charlatans. I am m in the process of contacting Infiniti and, calling legal. I was getting suspicious and I recorded all the phone calls. Caveat emptor!!!

Michael Hardy was very professional and he went over the top to make buying a pre-owned car a great experience, Amber Davies the finance manager was also very nice and helpful. We love the Tahoe we purchased and can’t thank Michael enough for all his help..

We saw a vehicle we were very interested in buying on their website. Left from NE Ohio stayed in a hotel and when we asked it was not the vehicle they had put the pictures up of! 2 tanks of gas, 17 hours in the car, and $120 for a hotel and the car was misrepresented! Very disappointed. Do not waste your time with this place!

Overall buying process was easy (pre-arranged financing with my bank and went to dealership with a specific car in mind) and I love the car; however, I would strongly recommend reconsidering a purchase if you are not from North Carolina and will need to register the car in another state. When I specifically asked, I was assured that the registration process would be smooth given their use of a third party who specializes in out of state registrations. I followed up with the dealership each week for 7 weeks after buying the car before finally being told that the third party needed additional documentation due to me arranging my own financing. Normally, this would have been only a minor inconvenience; however, it’s now a bigger issue for me because the dealership asserts that they can only issue one 30-day temporary tag, which is furthermore problematic for me because 1) My apartment complex tows cars with expired plates and 2) I will incur additional costs (~$54/day RT) due to having to Uber to and from work each day that I am unable to drive the car because of expired temporary plates. I have had the car for 8 weeks now and am still waiting on my license plates.

Surprisingly a pleasant experience. Nothing like the stereotype of car dealerships. Wasn't treated less than because I'm a women and they were not aggressive.

Great dealership! Quick, easy and painless to deal with! Would recommend to anyone needing a vehicle!

Easiest process I’ve ever been through and great rates on my used vehicle!!! Terence is the man I would suggest everyone to do business with this man! Thank you so much LAKE NORMAN INFINITI