Reviews
?I had an outstanding experience at Lake Norman Infiniti,
?I had an outstanding experience at Lake Norman Infiniti, thanks to Michael Hardy and Dupree Falls. Michael was professional, knowledgeable, and genuinely focused on making sure I was comfortable and informed throughout the entire process. There was absolutely no pressure?just honest communication and excellent customer service. Dupree made the finance portion smooth, clear, and stress-free. He took the time to explain everything thoroughly and ensured I felt confident in every decision. Together, they made this one of the best car-buying experiences I?ve ever had. I highly recommend Michael Hardy and Dupree Falls to anyone looking for a straightforward, respectful, and top-notch experience at Lake Norman Infiniti.?
?I had an outstanding experience at Lake Norman Infiniti,
?I had an outstanding experience at Lake Norman Infiniti, thanks to Michael Hardy and Dupree Falls. Michael was professional, knowledgeable, and genuinely focused on making sure I was comfortable and informed throughout the entire process. There was absolutely no pressure?just honest communication and excellent customer service. Dupree made the finance portion smooth, clear, and stress-free. He took the time to explain everything thoroughly and ensured I felt confident in every decision. Together, they made this one of the best car-buying experiences I?ve ever had. I highly recommend Michael Hardy and Dupree Falls to anyone looking for a straightforward, respectful, and top-notch experience at Lake Norman Infiniti.?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your amazing experience with Michael and Dupree, Jeffrey! We pride ourselves on providing excellent customer service and are thrilled that you had a stress-free and enjoyable car-buying experience. We appreciate your recommendation and look forward to working with you again in the future. Happy driving!
Tureq was absolutely fantastic!
Tureq was absolutely fantastic! He made our experience enjoyable. This is the first time I have gone to buy a car and didn?t get frustrated and angry. He was very personable, respectful and efficient.
Tureq was absolutely fantastic!
Tureq was absolutely fantastic! He made our experience enjoyable. This is the first time I have gone to buy a car and didn?t get frustrated and angry. He was very personable, respectful and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dropped by the dealership to top of the air in the tires.
Dropped by the dealership to top of the air in the tires. The team quickly checked me in, addressed the minor issues immediately and sent me on my way.
Dropped by the dealership to top of the air in the tires.
Dropped by the dealership to top of the air in the tires. The team quickly checked me in, addressed the minor issues immediately and sent me on my way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing our dealership for your tire needs, Candice! We are thrilled to hear that our team provided fast and efficient service. We appreciate your business and hope to see you again in the future! 🚗✨
The adage ?
The adage ?the Customer is always right? prevailed in the end. Despite a rocky start to our relationship with Lake Norman Infiniti, ultimately, the dealership made good on its original offer with no gimmicks, surprises or upsell. Unfortunately, it appears the level of training new salespeople isn?t what it was prior to the pandemic. While the young man was extremely helpful and not overly aggressive, clearly he was very green. His negotiation technique wasn?t a reflection on him as much as the sales leadership who failed to prepare him with the necessary tools. Ms. Davies in finance was an absolute delight. She thoroughly explained the process and additional services. Her level of expertise was evident every step of the way.
The adage ?
The adage ?the Customer is always right? prevailed in the end. Despite a rocky start to our relationship with Lake Norman Infiniti, ultimately, the dealership made good on its original offer with no gimmicks, surprises or upsell. Unfortunately, it appears the level of training new salespeople isn?t what it was prior to the pandemic. While the young man was extremely helpful and not overly aggressive, clearly he was very green. His negotiation technique wasn?t a reflection on him as much as the sales leadership who failed to prepare him with the necessary tools. Ms. Davies in finance was an absolute delight. She thoroughly explained the process and additional services. Her level of expertise was evident every step of the way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear that our team at Lake Norman Infiniti was able to make things right for you, and that Ms. Davies in finance provided exceptional service. We apologize for any hiccups with our new salesperson and assure you that we are constantly striving to improve their training and skill-set. Thank you for your feedback and for choosing Lake Norman INFINITI, Candice.
Lake Norman Imfinity has excellent customer service
Lake Norman Imfinity has excellent customer service attentive caring informative and engaging. Clean facility where you don?t mind waiting on your car. You will not be disappointed.
Lake Norman Imfinity has excellent customer service
Lake Norman Imfinity has excellent customer service attentive caring informative and engaging. Clean facility where you don?t mind waiting on your car. You will not be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind review! We strive to provide top-notch customer service and a clean facility for our valued customers. We appreciate your feedback and can't wait to see you again, Kymme! #CustomerSatisfaction #CleanFacility #ImpressiveService
Wonderful experience thank you Samuel the information
Wonderful experience thank you Samuel the information about the car was very clear and your knowledge of the car was the reason I bought the car
Wonderful experience thank you Samuel the information
Wonderful experience thank you Samuel the information about the car was very clear and your knowledge of the car was the reason I bought the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing our dealership, Johnnie! We are thrilled to hear that Samuel provided such a wonderful car buying experience for you. We pride ourselves on having knowledgeable staff who go above and beyond for our customers. Enjoy your new car!
We truly had a great experience!
We truly had a great experience! TJ was great and no pressure! I love the dealership and the people were outstanding .I would recommend them!
We truly had a great experience!
We truly had a great experience! TJ was great and no pressure! I love the dealership and the people were outstanding .I would recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear about your positive experience at our dealership, and we are especially proud of our amazing team and TJ's exceptional service. Thank you for recommending us, we truly appreciate your support, Paula!
I?m always pleasantly satisfied with the service I
I?m always pleasantly satisfied with the service I receive from Tyler and the rest of the staff there. I get treated with the utmost respect and most of all like family. Tyler is always there to advise and guide me to what?s best for my vehicle.
I?m always pleasantly satisfied with the service I
I?m always pleasantly satisfied with the service I receive from Tyler and the rest of the staff there. I get treated with the utmost respect and most of all like family. Tyler is always there to advise and guide me to what?s best for my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Stevie! We're thrilled to hear that you consistently receive top-notch service and are treated like family at our business. We take pride in providing excellent guidance and advice to all of our customers. We appreciate your trust and loyalty.
I had previously shopped at another Infiniti dealership
I had previously shopped at another Infiniti dealership and didn?t feel welcomed, they weren?t very thorough in explaining the car to me and definitely was not willing to negotiate on the price. We left and kept researching dealership and decided to visit Lake Norman Infiniti. Sam, you?re the best! From the first communication to driving off the lot with my new Infiniti, hands down the best dealership. Sam was thorough with going over the details of the car and never made us feel pressured about anything. We got the best deal we ever could?ve gotten and drove home in a new 2026 QX60 with saving $300 on the car payment compared to the other dealership. Highly recommend Lake Norman Infiniti. 100 out 10 on customer service! Thanks Sam and Team!
I had previously shopped at another Infiniti dealership
I had previously shopped at another Infiniti dealership and didn?t feel welcomed, they weren?t very thorough in explaining the car to me and definitely was not willing to negotiate on the price. We left and kept researching dealership and decided to visit Lake Norman Infiniti. Sam, you?re the best! From the first communication to driving off the lot with my new Infiniti, hands down the best dealership. Sam was thorough with going over the details of the car and never made us feel pressured about anything. We got the best deal we ever could?ve gotten and drove home in a new 2026 QX60 with saving $300 on the car payment compared to the other dealership. Highly recommend Lake Norman Infiniti. 100 out 10 on customer service! Thanks Sam and Team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for choosing Lake Norman INFINITI and for your fantastic review! We are thrilled to hear that you had a great experience with Sam and our team. Providing excellent customer service and helping our customers find the best deals is what we strive for. Enjoy your new 2026 QX60 and feel free to contact us for any future needs. We truly appreciate your recommendation and 100/10 rating!
Trey is a pleasure to work with and always provides great
Trey is a pleasure to work with and always provides great service and honest service. Will continue to work with him. Great job and fast repair.
Trey is a pleasure to work with and always provides great
Trey is a pleasure to work with and always provides great service and honest service. Will continue to work with him. Great job and fast repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Richard... we are thrilled to hear that you have had such a positive experience working with Trey. He prides himself on providing top-notch service and we are grateful for your continued trust and loyalty. Thank you for choosing our business for your repair needs!