Jaguar Land Rover Downtown Salt Lake

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
37 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 25, 2020

    Beautiful facility, filled with beautiful cars. Unfortunately, this place is run by dishonest people! I spoke with Kyle on the phone last night, after... spending a considerable amount of time texting back and forth. He quoted me a price on the phone, which I accepted. When I arrived at the facility, he denied having quoted me that price. He then let it slip that they record all of their conversations. I had him play back our conversation, which he reluctantly did (He pretended not to know how to find it at first). Once confronted with his lie, he shifted blame to his sales manager. He went into his office and came back with an offer that was nearly $2,000.00 over the price I was quoted, but said they were willing to pay for half of the doc prep fee in effort to make up for the misunderstanding. These guys are a joke...don't waste your time!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mike, we are very sorry that you have not had an experience with us that was worth 5 stars. If you would, please send me an email at carsonk@kengarff....com and I would be happy to discuss what happened in further detail with you as well as see what I am able to do in order to give you a better experience with us in the future, thank you. – Carson Kraattz, General Sales Manager

  • 5.0 out of 5
    February 10, 2020

    We Had a great experience working with Jeremy and Kori, and everyone else as well. Thank you very much all of you. I love my new Land Rover

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 16, 2017

    Jenny is the definition of great customer care, and service. Makes sure that every aspect of your experience, will exceed your expectations. She makes... you feel like a VIP. So kind, and caring, professional in every way. I'm so thrilled with my F Type R. Best car I've ever owned.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 4, 2019

    CAR GOT DAMAGED AT THE DEALERSHIP LOT,REPAIRS DONE TO MY CAR WARE SO BAD THAT CAR HAD TO SPENT 2 MO AT DIFFERENT DEALER AND THERE WHERE I WAS TOLD THAT... I HAVE INCOMPETENT MECHANICS WORKING ON IT

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    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2019

    Jeremy was great. No pressure sales, figures out what I was looking for quickly and then efficiently delivered. Probably the easiest, smoothest and most... enjoyable car buying process I’ve had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2019

    We stoped by to look at a used Land Rover and ended up driving 4-5 different cars. We then left to look at a few cars on another lot, returned to the dealership... and drove a used Mercedes. Loved the car and decided to purchase it very near closing time. The salespersons stayed and the finance manager as well. The gave me a fair price for our trade and I paid the difference on 2 credit cards(forgot my checks). Everything was wrapped up about an hour after closing. Great customer service and friendly people.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 8, 2018

    I loved visiting here. The product is great. Location is great. The T shirts are great. I like it a lot. I like the Rover.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 24, 2018

    The salesperson , David Keith, was extremely helpful and professional. He tried to do everything he could to get us the best vehicle at the best price... with the best features. Even when I was ready to give up, Mr Keith gave it one last try and found us the right car. I would absolutely recommend andyone to strong Volkswagen of salt lake.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 15, 2018

    Looked at a used BMW and took a test drive. Easy communication prior to visit and a wonderful experience on the lot. Easy conversation, no pressure... and appropriate follow-up. Nicest dealership I've been to. Looking forward to working with them in the future

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 23, 2017

    Adam was so friendly and made it easy for me to enjoy the car buying experience here. Chris, his superior was also a great person to help me get into this... vehicle as he worked the deal with Adam as well. Then I was passed to Kelly, in financing and he was also so helpful and just a pleasure to work with. What an top notch dealership. Ohh and did I mention the front receptionist was soo nice too? I helped myself to so mints had water. And bought a car soo quickly! I’ll be back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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