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Reviews

Average Ratings

4.6
154 lifetime reviews. Includes reviews of West German BMW from DealerRater.com
  • Great experience

    Very pleasant & comfortable sales experience. Robert Vitalis was extremely pleasant & informative. His knowledge of the vehicle was impressive, an...


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    Very pleasant & comfortable sales experience. Robert Vitalis was extremely pleasant & informative. His knowledge of the vehicle was impressive, and his tutorial after we purchases the car was very helpful He recommended the color combination & we are so glad we took his advice--the car is gorgeous ! Would highly recommend the salesman and the car dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great salesperson!! Fantastic quality everything
    May 3, 2017

    Edward is the ideal salesperon he exceeds all expectations, he truly went above and beyond to make the perfect sale on the perfect car. I would hi...

    West German BMW

    We appreciate your review and your business! It's great to hear that Edward provided you with such helpful service. We hope to see you again, ju...


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    Edward is the ideal salesperon he exceeds all expectations, he truly went above and beyond to make the perfect sale on the perfect car. I would highly recomend Edward Salloum when you visit west german BMW

    Does recommend this dealer
    West German BMW

    We appreciate your review and your business! It's great to hear that Edward provided you with such helpful service. We hope to see you again, just let us know if there's anything else we can do for you!


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  • Couldn't be more pleased with WG BMW
    May 2, 2017

    Very professional and competent. I would recommend dealing with Edward to anyone who would ask. Service is fast and attention to detail was very ...

    West German BMW

    Scott, thank you for sharing your review! We're happy to hear that Edward provided you with such excellent service. We appreciate your business,...


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    Very professional and competent. I would recommend dealing with Edward to anyone who would ask. Service is fast and attention to detail was very impressive.

    Does recommend this dealer
    West German BMW

    Scott, thank you for sharing your review! We're happy to hear that Edward provided you with such excellent service. We appreciate your business, just let us know if we can be of help in the future!


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  • Great pre-owned experience
    April 25, 2017

    Worked with Franco in the pre-owned department. He was upfront , responsive and great communications. The car I bought, a 650 i was clean and beau...

    West German BMW

    We are so glad to hear that you had such a great experience with our team. Our team always looks forward to helping our customers find what they a...


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    Worked with Franco in the pre-owned department. He was upfront , responsive and great communications. The car I bought, a 650 i was clean and beautifully detailed. The sales team including Franco and Horst were honorable and fair in their negotiations. A very positive experience from beginning to end.

    Does recommend this dealer
    West German BMW

    We are so glad to hear that you had such a great experience with our team. Our team always looks forward to helping our customers find what they are looking for without making it a hassle. We appreciate your business and hope you enjoy your 650i.


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  • Professional, Competent, Quick
    March 31, 2017

    In my two-decades-long car buying, I have never seen a more efficient professional than Franco D'Ambruoso. The value of the trade in was fair, and...

    West German BMW

    Thank you for your five-star feedback on behalf of Franco. It will definitely be my pleasure to let him know about your review. Congratulations on...


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    In my two-decades-long car buying, I have never seen a more efficient professional than Franco D'Ambruoso. The value of the trade in was fair, and likewise the price of the new vehicle (adjusted based on the competitive offers I showed). Training for the new car was thorough and service was excellent throughout.

    Does recommend this dealer
    West German BMW

    Thank you for your five-star feedback on behalf of Franco. It will definitely be my pleasure to let him know about your review. Congratulations on your new car!


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  • Quick, Professional, Competent

    Franco D'Ambruoso was excellent: professional, competent, attentive, fast. Fair price on the new car and on the trade-in ...


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    Franco D'Ambruoso was excellent: professional, competent, attentive, fast. Fair price on the new car and on the trade-in ...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Excellent service & attention to detail
    March 6, 2017

    Just purchased a 2013 BMW X3 from Edward Salloum at German BMW. I could not be happier with my experience. It was evident from the beginning of th...

    West German BMW

    Thanks for sharing your review! We're happy to hear that Edward provided you with an excellent buying experience. We will be sure to pass your wor...


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    Just purchased a 2013 BMW X3 from Edward Salloum at German BMW. I could not be happier with my experience. It was evident from the beginning of the process that Edward was knowledgable about the product, responsive to all inquiries and motivated to exceed my expectations. He accomplished all of those. Glad to see a culture of excellence on an individual and company basis. Thanks for a great buying experience.

    Does recommend this dealer
    West German BMW

    Thanks for sharing your review! We're happy to hear that Edward provided you with an excellent buying experience. We will be sure to pass your words along to him! Congratulations on your 2013 BMW X3! We look forward to seeing you again, we appreciate your business!


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  • Great Experience with Mr Dennis.
    January 4, 2017

    We bought a BMW X5 from this place. Mr Dennis really helped us with all the process. We thank you again for your help Mr Dennis. If we come back ...

    West German BMW

    Thanks for your review! We're glad to hear that Dennis provided you with such excellent service. We're lucky to have him on our team. We apprec...


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    We bought a BMW X5 from this place. Mr Dennis really helped us with all the process. We thank you again for your help Mr Dennis. If we come back to this place again it is only because of Mr Dennis. Thanks

    Does recommend this dealer
    West German BMW

    Thanks for your review! We're glad to hear that Dennis provided you with such excellent service. We're lucky to have him on our team. We appreciate your business, please let us know if we can be of help again!


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  • Gina Macerato at West German makes it so easy!!!
    December 9, 2016

    I have purchased two hard top convertibles from West German BMW. These were my 7th and 8th convertibles. The BMW I purchased in October 2016 repla...

    West German BMW

    Jane - we're so glad to hear our team made sure you got the excellent service you deserve. Gina is indeed a great asset to our team and we're so h...


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    I have purchased two hard top convertibles from West German BMW. These were my 7th and 8th convertibles. The BMW I purchased in October 2016 replaced one that I totaled in a very serious accident. Not only is the BMW hard top convertible the best car I have ever driven but it is certainly the safest I have ever driven. Had I been driving another car, I could have been killed. Its safety features and the BMW Assist that made a HUGE difference in my walking away from that accident. I have driven many cars prior to driving a convertible. I have NEVER been to a dealership as customer service-oriented in all of my car purchases. They strive for and far exceed all possible expectations. The staff, from the receptionist to the BMW Genius, always on hand to educate me on any question I have, to the wonderful team that handles the purchase of the vehicle to the incredible 10 star service department, are all the best I have ever dealt with. But I have saved my highest praise for Gina Macerato. She is, without a doubt, THE BEST CAR SALESPERSON EVER!!! When I looked at replacement cars in October, Gina was key to my purchasing my new vehicle. She is beyond what anyone could want in a salesperson. She is knowledgeable and friendly and helped me examine all of my choices. She know her cars more than anyone I have dealt with to date. I had just been through a traumatic accident and she did everything she could to make me comfortable. When I decided on my new car, she made the purchase as easy as you could imagine. She was ready, as was my car, for me when I came in to actually do the purchase. She made it an easy, pleasurable experience. She went through all of its features and I left BMW not only with a new vehicle, but with the best car purchase experience ever. Her follow-up post sale was also amazing!!. If you are considering shopping for a BMW, carpe diem: seize the day. The only place to buy a BMW is West German BMW and the woman to see there is Gina!!!

    Does recommend this dealer
    West German BMW

    Jane - we're so glad to hear our team made sure you got the excellent service you deserve. Gina is indeed a great asset to our team and we're so happy to hear she was able to find you a new BMW you love. It's wonderful to hear you are satisfied with the features BMW has! We truly appreciate your continued business and we hope to see you again soon. Have a great day!


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  • West German BMW Strikes Out Again!!!!
    November 16, 2016

    Where to start with my latest experience with this pathetic so called BMW dealer!!!!!! Sometime in September 2016 the engine light lit on a Satur...

    cilibertoa

    Apparently, they no longer want to perform service on the car I lease from them ... We will see what BMW USA has to say about that


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    Where to start with my latest experience with this pathetic so called BMW dealer!!!!!! Sometime in September 2016 the engine light lit on a Saturday late morning, I drove to the Fort Washington service. The service person said it could be just the way I put the gas cap on or something with the grade of gas and I should drive around for a week or two and see if the light shuts off. I wonder if his suggestion had anything to do that service would be closing soon, maybe. I drove around, started using Super Unleaded and the light was still lit. I made an appointment at the Springhouse location, Service said it needed service and that the car may one day just not start. I did not want to leave the car with these people but had no choice. Late in the afternoon of the day of service I was called that they needed the car for another day. After work I went to get something out of the car that I needed for the next day. When I got to the car; the sun roof was opened, the seats were moved and memory set to the new positions, the map was reset and there was over 8 miles added from the time I dropped it off. I always write down the mileage due to these people like to joy ride customer's cars. So I just took the car and told one of the sales people I would not be leaving it. Tonight when I got off the train and got to my car, the car opened but then all the power went off, all the power. I called West German Sales to see if anyone could be sent out since I was at the Oreland train station and only a few minutes away. Service was too busy to talk to me, I asked to be transferred to sales (I figured after 4 leases and one purchase) the sales people that know me would get assistance over to me. As a side note, at 3:47 PM today I got an email from Nick Tosti saying my lease was ending and to go in for a great deal. Apparently, the sales people did not want to help or really cared that I was stuck in the cold and the car could not be locked due to no power and could not just go home. I had to call Thompson BMW in Doylestown who were more than willing to send someone out, unfortunately they are in Doylestown and I was in Oreland, so I had to wait an hour and a half but they showed up, total time of 2 hours because I wasted 30 minutes with West German (I could not be mad at Thompson BMW because they did show up and it was a hike to get to me) and had to do repairs to get the car started. apparently, the issue was related to makeshift repairs done at Springhouse. Of course my response to Nick Tosti cannot be repeated on this site, but I am a Marine Veteran so you put it together. I was able to make an appointment with Thompson BMW on the spot to get it to service right away. Guess where I am getting my next lease in 6 months, Mr Tosti? Yes, Mr Tosti 187 Days and a Wake Up and I will West German BMW free, I feel like a prisoner counting down to my release day. West German BMW a two story car dealer; one story before you purchase and another story after you purchase. This is the worst dealership in the world, the employees feel that they can joy ride customer's cars and act as if it belongs to them. Take your business else where, these has been the worst 14 years of car ownership anyone could have. I have been stupid to keep going back but no more!!!!

    Does not recommend this dealer
    cilibertoa

    Apparently, they no longer want to perform service on the car I lease from them ... We will see what BMW USA has to say about that


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