Thrifty Car Sales - Coopersburg

4.8
(165 reviews)
Visit Thrifty Car Sales - Coopersburg
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
(610) 222-6138 (610) 222-6138

Reviews

4.8
(165 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Be careful here

I was working with this dealer to buy a car. I was told by Dennis that it was unavailable (multiple times) for me to see because it was being worked on. I told him that I was coming through town, and would like to see the car - I live an hour away. Was told he did not want to show it to me because it was up on a lift and needed to be cleaned. After 3 days of this, I was called by Bolton. I think he was just following up on the lead from my AutoTrader inquiry. I told him I had been talking to Dennis, and I offered to put a $500 deposit on the car so they would not sell it out from under me. He said "Sure. Sounds great." He then could not figure out his computer to take the card info, and put me on the line with Dennis again. I told Dennis that I wanted to put a deposit on the car. He says "Ok. Great." I said, "Ok, call me back in 10 minutes, I am checking out of a store." (I did not want to be reading my CC info in line at a store) After an hour of no call I called back and was told that there was someone there looking at it on the lift, and if they didn't want it, they would let me have a chance at it. I asked why nobody called me back to take my deposit. I called back and was told by the manager, Dan, that 1. They never take deposits, and 2. Tough luck. That's the way it goes. You could have come to see the car. Apparently, the owner had been talking to someone else all along, and I was just the back up plan. To be clear, I have been ready to drive out to see the car with my trade in title in hand for 3 days, but was told multiple times I could not. I have rarely had to deal with this kind of old school "Used Car Dealer" mentality. Most dealers have integrity, and you can mostly trust what they say. The lack of forth rightness I have witnessed here would cause me to doubt anything this dealership says not only about the deal they are offering, but the condition of their cars.

Dealer response

John, Thank you for your feed back, Good or bad it is always welcome as it either confirms our strengths or where we need to improve. In this case there are several factors that we will correct immediately. I have no idea why Denis would not allow you to see the vehicle running, dirty or in any condition as we repair whatever the vehicle needs and are transparent to the customer on what we are doing or did. He has been written up and situation has been address. Second on the deposit, from what I understand you wanted to give the deposit the same day that someone was making a four hour trip to see this vehicle and would be only fair to allow them to see it as the same would have been for you. I can only tell you the situations in every department have been address, this is not how we like to conduct business in any form. Again thank you for bringing this to my attention and apologize this happen. Joe Balbi Dealer Principal

Dealer response

John, Thank you for your feed back, Good or bad it is always welcome as it either confirms our strengths or where we need to improve. In this case there are several factors that we will correct immediately. I have no idea why Denis would not allow you to see the vehicle running, dirty or in any condition as we repair whatever the vehicle needs and are transparent to the customer on what we are doing or did. He has been written up and situation has been address. Second on the deposit, from what I understand you wanted to give the deposit the same day that someone was making a four hour trip to see this vehicle and would be only fair to allow them to see it as the same would have been for you. I can only tell you the situations in every department have been address, this is not how we like to conduct business in any form. Again thank you for bringing this to my attention and apologize this happen. Joe Balbi Dealer Principal

5.0

thanks brian

Brian helped me get into the car I wanted unlike other dealerships that I went to. Thanks to Dan for getting the financing part done too he was great. Denis was a big help too he put the plate on for brian.

5.0

Great Customer Service

Great buying experience. Everyone there was very helpful and polite. Able to answer any questions I had and got me the best deal around. I would definitely recommend this dealership to anyone looking for a vehicle.

5.0

2013 BMW

Denis helped me out and work with me super well! i’m extremely happy with my car and everything overall. He even helped me to find insurance and went out of his way when he didn’t have to. Everyone here is extremely friendly and great and i left very satisfied

Dealer response

Thank you, always our pleasure to help out great people like yourself. Thank you for choosing us we know you have choices.

5.0

Great experience

Purchased 2 vehicles from Thrifty. Great customer service, Brian is an excellent salesman. The process was quick and easy. I highly recommend anyone who is looking to purchase a used vehicle, to contact Brian at Thrifty.

5.0

Had an SUV needed a truck

I gave five stars out of five because really I couldn’t find anything wrong with my experience it was thrifty it was fast it was good it was great I recommend a friend that can thrifty got my car the same day with a lower rate than my credit union . Thanks Mike and Daniel for taking care of me. Tags

Dealer response

Thank you for your five star rating, we appreciate your business and value your trust. Enjoy

5.0

Nothing but Great Service

From start to finish, Thrifty Car Sales was so easy to work with. They had exactly the car I was looking for, allowed me to make sure it was the right fit for me, and my personal mechanic had nothing but great remarks about the quality of vehicle. If you want to a relaxed, and seamless experience, I would absolutely recommend this place. Thank you to Joe, Denis, and the rest of the Thrifty team, I LOVE my car!!

Dealer response

Was our pleasure, thank you for your business always nice to help great people like yourself. We look forward to continuing meeting your expectations in maintaining your vehicle.

5.0

Taylor Radick

Denis was amazing! He helped me get into a nicer car and i was lost for words when i found out i got approved!Thank you so much Denis!

Dealer response

Totally our pleasure, always great to work with great people like yourself. Enjoy your new vehicle and see you back soon for routine service.

5.0

Great service and very polite

Denis and Dan workers super hard to get me into a car having low credit. There was no pressure and I wasn’t at the dealer for hours and got the car I wanted and drove it home the same day! If others won’t work for you definitely go see these guys. Thanks so much Denis and Dan!!!!

Dealer response

Thank you, we enjoyed working with you as well and glad we where able to meet your expectations.

5.0

Excellent experience

Buying a used car is usually not a pleasant experience, But I had a GREAT buying experience working with Kevin Toomey . He was upfront and honest about all the cars I looked at, I settled on a BMW X1 and Kevin made the process easy, I highly recommend Thrifty CarSales and especially Kevin Toomey. If I am in the market again this will be the only place I buy,

Dealer response

5 star review for you too, Thank you and enjoy your new vehicle