Northwest Chrysler Jeep Dodge RAM

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
58 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 7, 2019

    Bought here had no problem. Don’t ’ get service done here will not call back or answer phone had there for 3 days they cannot tell me why my heater won’t... blow hot air. This is not first time had truck there same thing happened then .You can’t fix if there in back lot gettin fresh air sunshine.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    October 29, 2019

    Beware if you take your sports car here for service. After getting warranty work done on my scatpack I noticed the top speed recorded was 125mph.(Previously... it was 90mph before I turned it over to Northwest). Ofcourse when I try to get hold of a manager they are 'unavailable '. What would have happened if who ever was driving my car killed someone, totalled my brand new car, or hurt themselves self??? Such a shame that this happened because my service advisor was pretty helpful and professional and my issues with the car got addressed properly.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Andrew, we would like to apologize that you did not receive an exceptional experience with us during your most recent visit. If you would like to talk... about your time here further, please email me at jkuithe@northwestdodge.com and I will see what I can do for you in order to help you out, thank you. - Jeff Kuithe, General Manager

  • March 14, 2017

    Great dealership. Salesperson was very helpful in locating the exact vehicle I wanted. I would definitely recommend this dealership to a friend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 8, 2019

    Senior, disabled= target! You will be ripped off here! Godspeed if you go here!! Nothing but lies and the ole paperwork shuffle. My advice RUN don't... walk!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 28, 2019

    My experience with Northwest Dodge was very calm and easy going.. A friend recommended Von to be my salesman, and he was hardworking and made sure I was... satisfied with the purchase of my vehicle.. I am very pleased with the purchase and recommend Northwest Dodge to anyone looking for a vehicle.. it’s worth the drive.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2019

    I shopped all over the Houston area before finding the best deal from Northwest Chrysler Jeep Dodge. My salesperson - Maggie was great and put forth the... extra effort to make our new car purchase very pleasurable. I would defiantly do this again and highly recommend her expertise!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 20, 2019

    I took my vehicle there to get my front drive shaft repaired. I was first told it would be 2 weeks. Then it turned into 1 month. Then a month and a half.... It cost me more the a couple hundred dollars in rental fees just to rent a car for that long. Granted my cars 10 years old. Still ridiculous. And on top of that when I go to get my car I noticed from a distance that my front bumper had been damaged. On the driver side and passenger side. Paint is chipped and cracked from being pressed In. At least they fixed the original problem, now I have messed up bumper to deal with. They also turn off your dashcam when they drive you vehicle, so no telling what they did.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi William, we are sorry to hear that your recent experience with our service department did not go as you had expected it to. Please send me an email... at jkuithe@northwestdodge.com if you would like to discuss your situation further and I will do my best to help you have a better experience, thank you. – Jeff Kuithe, General Manager

  • 1.0 out of 5
    April 29, 2019

    Northwest dodge, it took them 2 1/2 weeks after I signed paper work and was driving truck to figure out that they needed more money for down payment.... They lie and do shady business . Finance department claim years experience, they should be ashamed to be in that line I work. ( mario in finance department)

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi, we are sorry to hear about your experience with our sales and finance department and they were not able to meet your expectations. If you would li...ke to discuss or address anything else regarding your time here with us, please feel free to email me at jkuithe@northwestdodge.com, thank you. – Jeff Kuithe, General Manager

  • 1.0 out of 5
    March 6, 2019

    Bought a used truck. Haven't even had it a month and have been told it needs new Ball Joints and the check engine light has come on! They say they can't... help us because it is a used car. But, they sure were in a hurry to cash that $10,000 down payment check! Will never buy here or recommend anyone here!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 26, 2019

    My vehcile service was performed flawlessly. Marion, my Service Advisor and Khara, their New Service Supervisor were Professional and Courteous. It was... “Another” pleasant experience with Northwest Dodge!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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