Northwest Chrysler Jeep Dodge RAM

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(440 reviews)
Visit Northwest Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday 7:00am–2:00pm 9:00am–8:00pm
Sunday Closed Closed
New (281) 640-8866 (281) 640-8866
Used (281) 640-8877 (281) 640-8877
Service (281) 653-8293 (281) 653-8293


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About our dealership

This seller has been on since May 2022.
Northwest Chrysler Jeep Dodge Ram has been serving Houston for over 30 years. Our Motto of "We Hear You" is our commitment to providing you with the best experience in the automotive industry and our team is committed to making it a memorable experience.

Hola! Tenemos varios miembros del equipo de habla hispana que estan listos para ayudarle a encontrar el vehiculo perfecto para sus necesidades. La satisfaccion del cliente es importante para nosotros y queremos hacer todo lo posible para ayudarle a tener una experiencia de compra sin problemas.
We Hear You

Service center

Phone number (281) 653-8293

Service hours



(440 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love my Town and Country Van, but DO NOT buy a warranty

Love my Town and Country Van, but DO NOT buy a warranty from this dealership. I bought a lifetime warranty from them when I bought my van in 2015. I specifically asked before buying the warranty if I would have to bring it to a dealership for the warranty work and was told that I could bring my van to any reputable car shop, not my brother fixes cars out of his garage type place, but a regular shop. I would not have bought it if work had to be done at the dealership and the guy selling me the warranty knew that. Jump forward and I'm stranded out of town with an engine that is overheating and limp into a car repair shop that I know does warranty work. They called the warranty company and was told I had to have my van repaired at a dealership! I called and was on the phone dealing with the warranty company for over 3 hours, only to find out the warranty salesperson lied to me. I had to have my van towed to a dealership and wait out of town for two additional days because the work had to be done at a dealership! When I got home I went into Northwest Chrysler Jeep Dodge Ram and all I got was a "sorry he didn't tell you the truth when you bought it, but we can't be held responsible for what that individual did years ago." So they were good for the van purchasing, but DO NOT trust them for anything beyond that. The people I worked with were gone shortly after I purchased the van and now I'm on my own with no support from the dealership.

Dealer response

Hello Julie, Thank you for sharing your experience. We're sorry to hear that you had such a frustrating warranty experience, and we appreciate you bringing this to our attention. We have relayed your review to our team to look further into this. In the meantime, please feel free to reach out to us directly. Thank you. Cindy Miranda, General Sales Manager

Consumer response

I did go into the dealership in person to see what could be done. Basically was told nothing could be done, but if I want to buy a new vehicle I would get a good deal. Not happy. Why would I buy a vehicle from a dealership where an employee lied to me and nothing is done to make it right.


CJ Tate what can I say!

CJ Tate what can I say! She had us laughing the entire time! She connected with us like no other. She made sure the car was ready when we got there! Want to buy a car in an hour? Call CJ at NW Dodge!


The whole experience from start to finish was astounding.

The whole experience from start to finish was astounding. Mo warmly greeted us and helped us find the truck that I needed! She was very attentive and has a great personality, explained everything and was fully transparent. You can tell she loves the people she helps she is very personable. I did not feel any pressure when purchasing, i will recommend everyone to Mo. Overall just a great experience and i got my dream truck


I came to look at a 2022 Ram1500 and got a great deal 1.

I came to look at a 2022 Ram1500 and got a great deal 1.9% for 36 months. It was a no brainer for me because most banks offer higher interest rates. Omar Calderon made the sale very easy and fast. I would definitely purchase from them again.

Consumer response

Very easy to deal with here at Northwest Dodge. Thank you Omar Calderon for your help.


Great deal at Northwest Dodge!

I came to look at a 2022 Ram1500 and got a great deal 1.9% for 36 months. It was a no brainer for me because most banks are offering higher interest rates. Omar Calderon made the sale very easy and fast. I would definitely purchase from them again.


To say that there was a lack of full disclosure on the

To say that there was a lack of full disclosure on the used truck that we were working with them on is an understatement. We relied on their online description and pics of the truck as well as their assurance that it was represented accurately. We made a deal on the phone and drove 300 miles to close the purchase on the truck only to find out that the truck had issues that were not disclosed. Not only worked with Greg the salesman but his manager Ryan to make sure that it would be ready for pickup once we arrived only to find out that what they had told us was totally misleading. This is the kind of experience that gives car salesmen a bad reputation. Don't do business with these guys!!

Dealer response

Hello, Thank you for taking the time to leave a review. We want all of our customers to feel as though they are being treated fairly and properly communicated with, and we're sorry that your visit fell short of that expectation. We are currently looking into the circumstances regarding your review. In the meantime, please feel free to reach out to our team directly. Thank you. Cindy Miranda, General Sales Manager


Take your money and time elsewhere

Non transparent. Low level of respect for customers. Disrespectful salesmen John navarro. Save your time, money, and respect for other great dealers in this state.

Dealer response

Hello Russell, We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Lonnie Gipson, General Manager


Deceitful advertising

Advertising for home delivery. Salesman lied and blamed third party vendor for the information although it was a banner on photos they posted. Advised me I could get on a plane to pick it up. How about you honor what you put online ?

Dealer response

Hello Alex, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Lonnie Gipson, General Manager


Up sell me for nothing, Baby

Went in for ABS module replacement, and to get the headlights working properly again. ABS module is really hard to get with chip shortages and supply chain issues So when my service "advisor" said he could get it fixed...I was on board! I get a text a few days later..."we will need to replace all of your light bulbs and then test so we can diagnose the issue with you headlights not staying on. Well, I text back, "When the old bulbs are found not to be at fault, and you discover another cause of the fault, will you refund my money for the bulbs and put the old ones back, and only charge me for the repair? This was marked down as "refused service".....WOW Next, I get the call my 2010 Jeep Wrangler Unlimited Rubicon, is ready to pick up,.....BUT the battery is dead and I need to buy another....I ask why my battery is dead, and was told "it sat for 3 weeks" Well here is my issue with that. I have an Optima Yellow top battery. When I asked the Service "advisor" why would my battery drain? This piece of....nevermind, He tells me that batteries do that. Well sir, If there is a drain, I.E. it was left hooked up for 3 weeks, I "could see that as a legitimate issue." However, when electrical service of ANY kind is done to a vehicle, it is required by the manufacturer and ASE certification to disconnect the battery for the full duration of the service until ready for test. This "person" wanted me to buy a battery, light bulbs and Full headlight assemblies "they are dirty". I recharged my Optima Yellow Top battery and started my jeep without problem. Hmm did not need a battery................ Light issue is still there, and I will find a solution, but not with the dipxxxxs at this place. I hope you read this, I hope you get pissed, I hope you leave your job and go away from Houston. We do not need people with poor ethics, and low morals to help people to get what they need. The folks at your parent company need to look at you, fire you, and bring in actual customer service reps. I would love to drop F bombs and call you xxxx, but I know you are below me as a human and way below the average customers you service. I feel sorry for your boss. He has to see your xxxxxx name come up on all those reports. But, I will say this. You must be good at xxxxing old ladies and young kids out of money,. Otherwise you would not have a job.


Mel is my hero

I took my car in for service and dealt with Cristen at first she was very helpful but when I needed her to advocate for me with my warranty she refused. She told me she wasn't going to be arguing back in forth with them. She became really harsh and her attitude is horrible. I came in a Week later because the issue that Cristen refuses to help me fix that was under my warranty got worse because of something that was done in the diagnostic. I walked in and Mel was a breathe of fresh air she not only took ownership of the problem and she advocated for me. The warranty cover my issue . She refunded my diagnostic fee and got my co pay waived. I left completely happy and satisfied. Thank you Mel for your great customer service.

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