Read reviews that mention:
Bought here had no problem. Don’t ’ get service done here will not call back or answer phone had there for 3 days they cannot tell me why my heater won’t... blow hot air. This is not first time had truck there same thing happened then .You can’t fix if there in back lot gettin fresh air sunshine.
Beware if you take your sports car here for service. After getting warranty work done on my scatpack I noticed the top speed recorded was 125mph.(Previously... it was 90mph before I turned it over to Northwest). Ofcourse when I try to get hold of a manager they are 'unavailable '. What would have happened if who ever was driving my car killed someone, totalled my brand new car, or hurt themselves self??? Such a shame that this happened because my service advisor was pretty helpful and professional and my issues with the car got addressed properly.
Andrew, we would like to apologize that you did not receive an exceptional experience with us during your most recent visit. If you would like to talk... about your time here further, please email me at firstname.lastname@example.org and I will see what I can do for you in order to help you out, thank you. - Jeff Kuithe, General Manager
Great dealership. Salesperson was very helpful in locating the exact vehicle I wanted. I would definitely recommend this dealership to a friend.
Senior, disabled= target! You will be ripped off here! Godspeed if you go here!! Nothing but lies and the ole paperwork shuffle. My advice RUN don't... walk!
My experience with Northwest Dodge was very calm and easy going.. A friend recommended Von to be my salesman, and he was hardworking and made sure I was... satisfied with the purchase of my vehicle.. I am very pleased with the purchase and recommend Northwest Dodge to anyone looking for a vehicle.. it’s worth the drive.
I shopped all over the Houston area before finding the best deal from Northwest Chrysler Jeep Dodge. My salesperson - Maggie was great and put forth the... extra effort to make our new car purchase very pleasurable. I would defiantly do this again and highly recommend her expertise!
I took my vehicle there to get my front drive shaft repaired. I was first told it would be 2 weeks. Then it turned into 1 month. Then a month and a half.... It cost me more the a couple hundred dollars in rental fees just to rent a car for that long. Granted my cars 10 years old. Still ridiculous. And on top of that when I go to get my car I noticed from a distance that my front bumper had been damaged. On the driver side and passenger side. Paint is chipped and cracked from being pressed In. At least they fixed the original problem, now I have messed up bumper to deal with. They also turn off your dashcam when they drive you vehicle, so no telling what they did.
Hi William, we are sorry to hear that your recent experience with our service department did not go as you had expected it to. Please send me an email... at email@example.com if you would like to discuss your situation further and I will do my best to help you have a better experience, thank you. – Jeff Kuithe, General Manager
Northwest dodge, it took them 2 1/2 weeks after I signed paper work and was driving truck to figure out that they needed more money for down payment.... They lie and do shady business . Finance department claim years experience, they should be ashamed to be in that line I work. ( mario in finance department)
Hi, we are sorry to hear about your experience with our sales and finance department and they were not able to meet your expectations. If you would li...ke to discuss or address anything else regarding your time here with us, please feel free to email me at firstname.lastname@example.org, thank you. – Jeff Kuithe, General Manager
Bought a used truck. Haven't even had it a month and have been told it needs new Ball Joints and the check engine light has come on! They say they can't... help us because it is a used car. But, they sure were in a hurry to cash that $10,000 down payment check! Will never buy here or recommend anyone here!
My vehcile service was performed flawlessly. Marion, my Service Advisor and Khara, their New Service Supervisor were Professional and Courteous. It was... “Another” pleasant experience with Northwest Dodge!