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|Sales||9:00 AM - 8:00 PM|
|Service||7:30 AM - 6:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Sun||11:00 AM - 5:00 PM|
|Mon||7:30 AM - 6:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||7:30 AM - 4:00 PM|
Janice was very personable and was able to make awesome recommendations regarding choosing between the cx5 and cx3. She made me feel at home and w...
Kristina, we sincerely thank you for going out of your way to write about your recent visit. We try to create a comfortable and stress-free envir...
Janice was very personable and was able to make awesome recommendations regarding choosing between the cx5 and cx3. She made me feel at home and was very patient with me regarding answering any questions or concerns I had related to the purchase process and the vehicle itself. She even invited me to bring my two small dogs in when I went to pick up my new car. Showcase my dogs around like they were her very own. Making me feel more at home during this whole process. On a final note, I loved how they weren't all over me when I went to go look at cars like other car dealerships. Making the whole shopping process smoother since I didn't feel pressure to buy.
Kristina, we sincerely thank you for going out of your way to write about your recent visit. We try to create a comfortable and stress-free environment for each and every customer. We appreciate your business and look forward to working with you again. Regards, Mazda Gallery Team
I bought my mazda 3 from this place 6 years ago and I can't say anything bad about that process. The next two or three years of getting my car ser...
Thank you for taking the time to share your observations about your service. I would greatly value an opportunity to discuss some of the points yo...
I bought my mazda 3 from this place 6 years ago and I can't say anything bad about that process. The next two or three years of getting my car serviced here was great as well, even though I was only getting oil changes and routine maintenance. After that, I don't know what happened to this place but they slowly started changing for the worse. They used to offer up loaner cars for service and even touted it up as this big thing when I first bought my car here. I used to be able to get a loaner car on a few days notice but now they say they don't give one out for routine maintenance and that I have to call up WEEKS in advance. I used to be able to mention small things that I noticed happening with my car and they would try to take care of it if it was a small issue. This last year I mentioned that I had a small noise issue in my car that seemed to be coming from my trunk and I got the new service manager coming out and arguing and yelling at me while putting his finger in my face. All of this while he tried to get me to pay a $100 diagnostic fee for something I had basically had taken care of every single time I'd been in there for an oil change. The jack in the back and the spare tire always came a bit loose and started making noises, so they'd tighten those down for me and the noise would go away. Guess they no longer show their loyal, longtime customers any love. They also used to top off your fluids, including the windshield wiper fluid, which was always a nice touch... that's since stopped as well. I was also recently was charged a $10 labor fee to put on 2 wiper blades that I bought from them, something I would have easily done myself if I had known they were going to try to nickel and dime me for damn time they even put their hands on my car. The wiper blades themselves cost $8 a pop but apparently taking 10 seconds to put them isn't something they'll do out of courtesy. Thus far they still give your car a "courtesy" car wash and a driver seat floor vacuum but at this rate I doubt those things will last. Additionally, I recently had a chance to watch their "car wash" from the nice bmw dealership right across the parking lot, and was shocked by what I saw. I don't except an automated car wash to be nearly as thorough and delicate as a hand wash but I saw drying and wiping towels lying OUTSIDE, ON THE FLOOR, and then being picked up and used to wipe down some poor guy's car. They're literally rubbing swirl marks into the paint of the cars they're giving a "courtesy" wash to. It's really a shame to watch all the small things that made this dealership great disappear one by one. These days every dealership offers the same perks but they seem to do it much better than these guys. Also most other service managers usually know a thing or two about speaking politely to a customer, at least they sweat talk you into their swindle instead of yelling at you like a brute. Hopefully the buying experience here is still good like when I went through that but I'd go ahead and take your car to another dealership or to your local shop to get serviced as soon as your car is out of warranty, or maybe sooner than that.
Thank you for taking the time to share your observations about your service. I would greatly value an opportunity to discuss some of the points you brought up. I would like to affect a change in my store and among my employees whether in better processes or experiences. No one wants 'loyal, longtime customers' or new ones to feel as their business is not appreciated or valued; because it is. Please contact me at 781-278-1240 or email@example.com . Thank you.
Before I went to Gallery Mazda, I went to Liberty Mazda and I had a very bad experience cause their elder salesperson had a bad attitude and impat...
Xiang, we appreciate you taking the time to provide us with your positive feedback. It's delightful to know that Janice was of such help to you du...
Before I went to Gallery Mazda, I went to Liberty Mazda and I had a very bad experience cause their elder salesperson had a bad attitude and impatient. I already decided to get CX5 and I was just looking for a store to buy it. When I came to Gallery Mazda and met Janice, she was very nice and helped me a lot to get all the info I need. Then I decided to get my car at Gallery, and during the time, Janice was really helpful. So it's a very good experience.
Xiang, we appreciate you taking the time to provide us with your positive feedback. It's delightful to know that Janice was of such help to you during your experience. We thank you for choosing Mazda Gallery of Norwood, and hope to see you back here for your future automotive needs! Best regards, Mazda Gallery of Norwood Team