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Reviews

Average Ratings

4.9
Average based on 176 reviews.
  • salesperson went to extremes to match my needs

    Although ultimately I did not purchase from Gallery the salesman went to extremes to find a CX5 that matched my needs and wish list. I was a retur...

    Dealer Response

    Michael, Thank You for the outstanding review that you have posted. We work hard to provide an exceptional customer experience at all of our Gall...


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    Although ultimately I did not purchase from Gallery the salesman went to extremes to find a CX5 that matched my needs and wish list. I was a return customer but assigned a new salesperson because of contact thru internet.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Michael, Thank You for the outstanding review that you have posted. We work hard to provide an exceptional customer experience at all of our Gallery dealerships, which is why feedback from our clients is so important. We would appreciate your sharing the experience with others to help us attract more customers like you. Best of luck and enjoyment with your new vehicle. Bill Frank Customer Experience Manager wfrank@gallerygroup.com


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  • Great service, friendly and professional staff

    The Mazda team was very professional and diligent solving our needs. They made the purchase of the car quite an splendid experience.


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    The Mazda team was very professional and diligent solving our needs. They made the purchase of the car quite an splendid experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • CX9 Purchase

    Joe was really helpful during the sales process. He was wonderful to work with. We're loving our CX9 and are very thankful for the help at Mazda G...

    Dealer Response

    Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite y...


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    Joe was really helpful during the sales process. He was wonderful to work with. We're loving our CX9 and are very thankful for the help at Mazda Gallery.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kind review. Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Enjoy your CX9! Regards, Mazda Gallery Team


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  • very good service

    Easy to schedule service at time convenient for me. Service was done on time. Pleasant personnel. Easy to get to.

    Dealer Response

    Thank you for leaving us this great review, John! We are glad we could get your car all fixed up and back on the road in no time. If there is anyt...


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    Easy to schedule service at time convenient for me. Service was done on time. Pleasant personnel. Easy to get to.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, John! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Regards, Mazda Gallery Team


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  • Great experience, friendly staff

    Everyone at the dealership was extremely friendly and not too pushy. Kevin Chan in particular was very helpful. He was very knowledge and excited ...

    Dealer Response

    It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hea...


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    Everyone at the dealership was extremely friendly and not too pushy. Kevin Chan in particular was very helpful. He was very knowledge and excited about the vehicle which helped me to decide to purchase the vehicle. He let me view the vehicle at my own pace and made sure I was completely comfortable before making a purchase. I would definitely refer a friend to Kevin at Mazda Gallery.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Mazda Gallery of Norwood. Thank you so much for your business and please let us know if there's anything else we can do for you. Regards, Mazda Gallery Team


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  • Great service, dedicated sales staff

    Dedicated and friendly sales staff who stayed late into the night finalizing our sale. Thank you for a great car buying experience!

    Dealer Response

    Congratulations on your new purchase, Natalie! Thank you for taking the time to write about your experience with us. At Mazda Gallery of Norwood, ...


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    Dedicated and friendly sales staff who stayed late into the night finalizing our sale. Thank you for a great car buying experience!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new purchase, Natalie! Thank you for taking the time to write about your experience with us. At Mazda Gallery of Norwood, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I'm so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Regards, Mazda Gallery Team


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  • Consistent competence

    Prompt service. They recommended an attempt to repair rather than replace the commander knob component, which was successful and quite a bit less ...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, John. We are delighted to hear you were treated with pro...


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    Prompt service. They recommended an attempt to repair rather than replace the commander knob component, which was successful and quite a bit less expensive, which I appreciated. As always the car came back cleaned inside and out.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, John. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Regards, Mazda Gallery Team


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  • Super great service

    Sal was extremely knowledgeable and helpful, and got everything fixed and completed in a timely matter. He was able to solve an issue I was having...

    Dealer Response

    Linda, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Mazda Gallery. If there...


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    Sal was extremely knowledgeable and helpful, and got everything fixed and completed in a timely matter. He was able to solve an issue I was having with my bluetooth. And a few other items. Everything was completed in a timely matter. I was very pleased.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Mazda Gallery. If there is anything more that we can do, please come back and see us again. Take care! Regards, Mazda Gallery Team


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  • Excellent service

    Salesman was curtious and prompt and made wait time go by quickly. I trust that a dealership can make good recommendations even though this is ...

    Dealer Response

    We appreciate the kind words, Christine. We look forward to seeing you again in the future! Regards, Mazda Gallery Team


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    Salesman was curtious and prompt and made wait time go by quickly. I trust that a dealership can make good recommendations even though this is a leased vehicle

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the kind words, Christine. We look forward to seeing you again in the future! Regards, Mazda Gallery Team


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  • Great service

    Prompt service. A knowledgeable service adviser. My experience was pleasant and would recommend Mazda service to anyone who are trying to decide.

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Shandro. We are delighted to hear you were treated with ...


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    Prompt service. A knowledgeable service adviser. My experience was pleasant and would recommend Mazda service to anyone who are trying to decide.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us, Shandro. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Regards, Mazda Gallery Team


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