Volkswagen Gallery of Norwood

(4.9) 298 reviews

Dealer on Cars.com since January 2005

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed

Reviews

4.9
298 lifetime reviews.
  • Great family dealership. Excellent service team.
    August 12, 2016

    Service team knows me and my vehicle, and greets me by name. Handled service as a drop-off without appointment. Vehicle ready / out front when I came ...to pick it up. Saturday hours very convenient. And I dropped off a winter-dirty vehicle, and it came back clean. Thanks for the wash!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, we appreciate your kind words about the entire service team. Thank you for continually choosing Volkswagen Gallery for your vehicle needs. Rega...rds, Volkswagen Gallery Team


  • Excellent experience start to finish
    January 15, 2018

    We just got home from leasing two vehicles from this dealership. We had a great experience! Our salesman Juan was Professional, knowledgeable, and fe...lt more like a friend than a salesman by the end. He never made us feel pressured in any way. The managers were also very relaxed and accommodating. Our children thoroughly enjoyed the lounge area. Between the TV, sofas, all you can drink cocoa, and toy room, there was enough to keep them occupied while we completed all the steps. Jamahl, the Product Specialist, was brilliant. He took the time to take us through all of the cars’ features, gave us his contact info for future questions, and even stayed well past the end of his shift just to make sure we were completely comfortable. We have been leasing cars for many years, and this was hands-down the best experience we have ever had. In fact, my neighbor is car-shopping right now, and i just texted her and told her to head to VW Gallery!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 2015 Golf TDI problems
    July 21, 2017

    It's been less than 90 days since the purchase of my "new" 2015 Golf Diesel. The car has been in the service department for several days on two occas...ions for major issues. The first being within the first week of ownership. It has brought me to the conclusion that this car is not up to the standard I would expect of a new vehicle. Unfortunately, management at the Gallery has been less than responsive to my requests for assistance in correcting this situation. The experience has been very frustrating. It would be difficult for me to recommend the VW Gallery to anyone.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your review. Our customers are our top priority and it's disappointing to hear that we did not meet your exp...ectations. We would appreciate the opportunity to hear more about your experience and work with you to help you feel better about your visit. Please visit us at your earliest convenience. We look forward to hearing from you. Regards, Volkswagen Gallery Team


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Service & Repair

Service Reviews

4.9

181 lifetime reviews of the Service Department.

  • Great family dealership. Excellent service team.
    August 12, 2016

    Service team knows me and my vehicle, and greets me by name. Handled service as a drop-off without appointment. Vehicle ready / out front when I came ...to pick it up. Saturday hours very convenient. And I dropped off a winter-dirty vehicle, and it came back clean. Thanks for the wash!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, we appreciate your kind words about the entire service team. Thank you for continually choosing Volkswagen Gallery for your vehicle needs. Rega...rds, Volkswagen Gallery Team


  • Great Service
    July 12, 2017

    The wait time was minimal and the staff was friendly and thorough. The waiting area is nice and has comfortable seating, a TV, and refreshments.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Kelsey. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities a...s well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Warm regards, Volkswagen Gallery Team


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Service Pricing

    Wheel Balance

    $59.95 and up*

    Tire Rotation

    $19.95 and up*

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2005

At Volkswagen Gallery, we couldn't be prouder to announce that we have been named #1 in Customer Satisfaction for Sales and Service in the Nation! Our commitment to excellence is truly second to none! We offer our customers an extensive inventory of high-quality new and used Volkswagens. You'll never find a rental or auction car on our lot! Ask us about our Volkswagen College Grad Program, which includes a $250 gift, special financing, FREE Rewards Program Membership, FREE First Oil Change, and FREE Roadside Assistance. We also offer a Certified Price Protection Guarantee within a 50 mile radius, so you can feel confident with your purchase!

"Gallery Makes It Real"
Volkswagen Gallery of Norwood
1280 Boston Providence Tpke Norwood, MA 02062
New (888) 903-1766
Used (888) 762-8151
Service (888) 337-9208
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