Reviews

Average Ratings

4.9
297 lifetime reviews.
  • Great family dealership. Excellent service team.

    Service team knows me and my vehicle, and greets me by name. Handled service as a drop-off without appointment. Vehicle ready / out front when I c...

    Dealer Response

    John, we appreciate your kind words about the entire service team. Thank you for continually choosing Volkswagen Gallery for your vehicle needs. ...


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    Service team knows me and my vehicle, and greets me by name. Handled service as a drop-off without appointment. Vehicle ready / out front when I came to pick it up. Saturday hours very convenient. And I dropped off a winter-dirty vehicle, and it came back clean. Thanks for the wash!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, we appreciate your kind words about the entire service team. Thank you for continually choosing Volkswagen Gallery for your vehicle needs. Regards, Volkswagen Gallery Team


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  • 2015 Golf TDI problems

    It's been less than 90 days since the purchase of my "new" 2015 Golf Diesel. The car has been in the service department for several days on two o...

    Dealer Response

    Thank you for taking the time to leave us your review. Our customers are our top priority and it's disappointing to hear that we did not meet your...


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    It's been less than 90 days since the purchase of my "new" 2015 Golf Diesel. The car has been in the service department for several days on two occasions for major issues. The first being within the first week of ownership. It has brought me to the conclusion that this car is not up to the standard I would expect of a new vehicle. Unfortunately, management at the Gallery has been less than responsive to my requests for assistance in correcting this situation. The experience has been very frustrating. It would be difficult for me to recommend the VW Gallery to anyone.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your review. Our customers are our top priority and it's disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about your experience and work with you to help you feel better about your visit. Please visit us at your earliest convenience. We look forward to hearing from you. Regards, Volkswagen Gallery Team


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  • Great Service

    The wait time was minimal and the staff was friendly and thorough. The waiting area is nice and has comfortable seating, a TV, and refreshments.

    Dealer Response

    We appreciate your marvelous feedback, Kelsey. It is our commitment to ensure quality customer care by providing comfortable and relaxing faciliti...


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    The wait time was minimal and the staff was friendly and thorough. The waiting area is nice and has comfortable seating, a TV, and refreshments.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your marvelous feedback, Kelsey. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Warm regards, Volkswagen Gallery Team


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  • Good service

    The manager was attentive and accommodating. Thank you, thank you, thank you thank you thank you thank you thank you

    Dealer Response

    John, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Warm regards, Volkswagen Gallery Team


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    The manager was attentive and accommodating. Thank you, thank you, thank you thank you thank you thank you thank you

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Warm regards, Volkswagen Gallery Team


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  • Wonderful experience

    What a great experience. I bought a relatively inexpensive car from Eddie and he treated me like I had bought the most expensive car in the place....

    Dealer Response

    Scott, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Volkswagen Galle...


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    What a great experience. I bought a relatively inexpensive car from Eddie and he treated me like I had bought the most expensive car in the place. The process was smooth, straightforward and a very fair deal was reached painlessly. They also made it clear they stand by their cars, offering me a 90-day bumper-to-bumper warranty at no cost. Buying a used car is not usually synonymous with a good time, but Eddie and his team really made this an effortless and wonderful experience. Thanks, guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Scott, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Volkswagen Gallery! If there is anything else we can do for you just give us a call! Best, Volkswagen Gallery Team


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  • H F James

    always professional and courteous! Yulissa, Gene and Jorge are excellent! highly recommend the service at VW Gallery in Norwood. hours are great...

    Dealer Response

    Holly, thank you for the feedback! We are happy to hear of your positive experience at Volkswagen Gallery, and we are grateful you chose us for yo...


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    always professional and courteous! Yulissa, Gene and Jorge are excellent! highly recommend the service at VW Gallery in Norwood. hours are great as well

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Holly, thank you for the feedback! We are happy to hear of your positive experience at Volkswagen Gallery, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Volkswagen Gallery Team


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  • Alltrack purchase made easy

    Tony way very nice and made the process of buying a car very simple and straightforward. No pressure at any point along the way.

    Dealer Response

    Thank you for this great review, Bradley. Our dealership prides itself on providing pressure-free customer service! Feel free to call if you have ...


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    Tony way very nice and made the process of buying a car very simple and straightforward. No pressure at any point along the way.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this great review, Bradley. Our dealership prides itself on providing pressure-free customer service! Feel free to call if you have any questions regarding your recent visit! Regards, Volkswagen Gallery of Norwood Team


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  • Wonderful Service

    Waiting room is comfortable and I liked the fact that the rubber mats inside the car were rinsed off. Also the service rep made sure I understood...

    Dealer Response

    Thank you for visiting our service department and for leaving the kind words, Marie. We plan to continue giving great customer service and a comfo...


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    Waiting room is comfortable and I liked the fact that the rubber mats inside the car were rinsed off. Also the service rep made sure I understood everything I should know about my tires and brakes.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words, Marie. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. All the best, Volkswagen Gallery Team


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  • Great experience, great Staff.

    The staff were helpful, informative and friendly. They were patient and explained the issues and what they were going to do. Not condescending at ...

    Dealer Response

    Eron, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Volkswagen Gallery. If t...


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    The staff were helpful, informative and friendly. They were patient and explained the issues and what they were going to do. Not condescending at all.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eron, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Volkswagen Gallery. If there is anything more that we can do, please come back and see us again. Take care! All the best, Volkswagen Gallery Team


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  • Great service great people great place

    Great as always. Yulissa is super nice and always my go to person. Kids love the play area and feel there like at home while I get a coffee and do...

    Dealer Response

    Agnieszka, thank you for the feedback! We are happy to hear of your positive experience at Volkswagen Gallery, and we are grateful you chose us fo...


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    Great as always. Yulissa is super nice and always my go to person. Kids love the play area and feel there like at home while I get a coffee and do my work or watch tv.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Agnieszka, thank you for the feedback! We are happy to hear of your positive experience at Volkswagen Gallery, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Volkswagen Gallery Team


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