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Volkswagen of Norwood

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
688 lifetime reviews. Includes reviews of Volkswagen of Norwood from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 2, 2020

    Had a great experience getting an inspection update, oil change, and assessing a brake pulsation. Samantha and the team were clear, efficient, communicative,... and courteous. Really appreciated their hard work and great service!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jo - Thank you for taking the time to review us! It is wonderful to hear that Samantha delivered such an outstanding service experience. We appreci...ate your business and hope to see you again at Volkswagen of Norwood!


    Worked with:
    Samantha Briody

    Service Consultant

    (4.9) 19 reviews

  • 5.0 out of 5
    October 2, 2020

    Great experience as always!! Just bought my 8th car if that’s any indication! I went in for a small matter and my salesperson Jamahl recognized me right... away! I have never felt like just a ‘sale’ at this dealership

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, William, for reviewing Volkswagen of Norwood! We're proud to have earned your continued support and are pleased to see that Jamahl is alway...s so friendly during your visits. Our team looks forward to taking care of you next time!


    Worked with:
    Samantha Briody

    Service Consultant

    (4.9) 19 reviews

    Jamahl Lewis

    Client Advisor

    (4.9) 34 reviews

    Steve Poirier

    Parts Advisor

    NOT RATED

    Theo Asardis

    Internet Sales Manager

    NOT RATED

  • January 15, 2018

    We just got home from leasing two vehicles from this dealership. We had a great experience! Our salesman Juan was Professional, knowledgeable, and felt... more like a friend than a salesman by the end. He never made us feel pressured in any way. The managers were also very relaxed and accommodating. Our children thoroughly enjoyed the lounge area. Between the TV, sofas, all you can drink cocoa, and toy room, there was enough to keep them occupied while we completed all the steps. Jamahl, the Product Specialist, was brilliant. He took the time to take us through all of the cars’ features, gave us his contact info for future questions, and even stayed well past the end of his shift just to make sure we were completely comfortable. We have been leasing cars for many years, and this was hands-down the best experience we have ever had. In fact, my neighbor is car-shopping right now, and i just texted her and told her to head to VW Gallery!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 21, 2020

    This dealership is an ABSOLUTE JOKE. I brought in a written deal from another Volkswagen dealer and the manager (Sammy Sanjeev Khadka) inspected my trade.... He said that he would match the other Volkswagen dealer's price, but offered me $8,000 LESS for my trade Yes, that's correct - $8,000 LESS than Kelley Blue Book and what 3 other dealerships offered me for my trade. He told me that that was all my car was worth (a flat out lie) and that I can "take it or leave it," and that he won't give me a penny more. My salesman Jahmal Lewis was great and did his job - polite, attentive, worked quickly. Twilight Zone experience. Needless to say, I walked away.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of Norwood

    This review is very surprising to read. We do not run our business to mislead our customers, and I am sorry to hear that you had such a frustrating ex...perience. I understand that we let you down, but I can assure you that I will look into this situation to make sure it is properly addressed. If you would like to discuss anything further, I am available to take your call. Thank you, Anthony Strozina - General Manager - (781) 816-8903


    Worked with:
    Jamahl Lewis

    Client Advisor

    (4.9) 34 reviews

  • 5.0 out of 5
    August 12, 2020

    Good overall experience. Slightly disappointed that registration was not completed, due to not fulfilling my down payment. I was told that it was a new... state law. The reality is they were worried about backing out of the deal. I did have a good overall experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan - We appreciate this feedback and I understand your disappointment here. I would be glad to speak with you about this further and answer any que...stions you might have, so don't hesitate to give me a call. Thank you so much for your business! Sanjeev Khadka - General Sales Manager - 781-269-7523


    Worked with:
    Jay Bernardin

    Client Advisor

    (4.6) 22 reviews

    Sammy Sanjeev Khadka

    General Sales Manager

    NOT RATED

    Steve Poirier

    Parts Advisor

    NOT RATED

  • 5.0 out of 5
    June 12, 2020

    Sammy and his team made my car buying experience seamless. Everyone was professional. I needed a car TODAY. And Max made it happen! Thank you so much....

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of Norwood

    Thanks for reviewing Volkswagen of Norwood. We're glad to hear that Sammy & Max helped you into the perfect car! Congrats & safe travels!


    Worked with:
    Jamahl Lewis

    Client Advisor

    (4.9) 34 reviews

  • 4.0 out of 5
    June 6, 2020

    Prime Volkswagen of Norwood does great work and has great customer service. I greatly appreciate you guys! Keep up the good work. I will see you guys the... next time I am due for service.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of Norwood

    Thank you for the review! We are grateful to have you as a customer here at Volkswagen of Norwood, and we look forward to your next visit!


    Worked with:
    Samantha Briody

    Service Consultant

    (4.9) 19 reviews

    Lisa Turenne

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    June 4, 2020

    Everyone in service is always super friendly. They are all very efficient and try to get you in and out as soon as possible. Very happy with how I am... treated.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of Norwood

    Thank you for the 5-star review! It is always a pleasure to service your vehicle here at Volkswagen of Norwood, and we look forward to your next visit...!


    Worked with:
    Samantha Briody

    Service Consultant

    (4.9) 19 reviews

    Chris Langdon

    Service and Parts Director

    NOT RATED

    Lisa Turenne

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    May 29, 2020

    Great service! Appreciate the disinfectant before & after the service! I Like the ability to text also with Sam. I like the prompt service also. Thank... you!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of Norwood

    We appreciate you taking the time to share your experience. At Volkswagen of Norwood, we strive to make every visit a seamless experience. See you nex...t time!


    Worked with:
    Samantha Briody

    Service Consultant

    (4.9) 19 reviews

  • 5.0 out of 5
    May 10, 2020

    I had a great experience purchasing my car at VW of Norwood with Chuck. He was very helpful, professional and informative. The whole process was seamless... and I was so appreciative of his knowledge and transparency! I would highly recommend working with Chuck to find the right car for you!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Volkswagen of Norwood

    Thanks for shopping at Volkswagen of Norwood! We're excited to hear that Chuck took care of you during your visit!


    Worked with:
    Charles Williams

    Client Advisor

    NOT RATED

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