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Go With The Best!
It was a pleasure working with Lise Trueann of the service department. From the scheduling of the appointment, through the service process, and attending to the small details she was detailed oreanted and very through. Lisa is a top professional! Joe Huber
Joe, thank you for taking the time to review us! We appreciate the kind words and are happy to hear that you had such a successful service experience working with Lisa and the team. Drive safely, and we hope to see you back at Volkswagen of Norwood!
Great Service, Great People, Great Business, Great
They was excellent, fast and knowledgeable. Very happy to tell you about there vehicles and the market at this time. Much st of all they didn’t force anything on you.
Hi Eric - We are so happy to hear that you had a positive, pressure-free experience with our team! Thank you for coming to Volkswagen of Norwood and for stopping by to leave a wonderful review. Safe travels!
Glad my lease is up soon
I’ve had 2 leases since 2016. The past few times I’ve brought my car in have been nothing but a headache. This time has been the worst by far. I have a copy of my lease agreement that states I have a certain warranty for 48 months, they’re telling me it only says 24 months.. I have the Lease agreement in front of me.. When I was getting service done last year, I had a friend with me and I was talking up one of the new Jetta’s, trying to get them to buy one since they were looking into getting a new car. I used to speak so highly of this place and recommended friends to go to VW. I would absolutely NOT recommend them now. The people in sales are awful. Service department is even WORSE. I was told so many different things about what was going on with something as simple as replacing 2 tires. Even the service quote they gave me has a bunch of misinformation in it. I was told I was getting a phone call yesterday to let me know what was going on with my car. I had to keep calling and calling back just to get an answer whether or not I needed to arrange transportation since they were closing, which I had to literally drag out of the gentleman I was speaking to. Asking questions about anything to anyone in this department is a huge inconvenience to them... You’d think they got paid to SCHEDULE SERVICE APPOINTMENTS or something. Basic questions I couldn’t get definite answers to. I’d rather someone tell me they don’t know something but will get me an answer, rather than lie to me or beat around the bush. Long story short, thank God my lease is up soon…
Paige - I understand that you're frustrated and I sincerely apologize. It sounds like there were some miscommunications here and I will be sure to discuss this feedback with my team. If there is anything that we can do to remedy these concerns, please give me a call. Thank you, John Medeiros - Service Manager - 877-858-6419
Great dealership with great service. Bought my 2019 Golf GTI at a great price and always have all the factory required maintenance done here. Everyone is nice and professional. Service department is excellent.
Thank you for taking the time to leave us a review! We are grateful for your returning business here at Volkswagen of Norwood, and we look forward to working with you and your 2019 Volkswagen Golf GTI again!
Satisfied with their services during COVID times, they picked up and dropped vehicle with ease and offered complimentary services at no additional charges and quality of service was really good
We're so grateful to have you as a customer, Lisa! It's our pleasure to make every service experience safe, convenient, and considerate. Thank you for continuing to trust Volkswagen of Norwood with your vehicle and your business!
When I purchased the car the salesperson never went over the car features or any follow up. I have had several issues with the Bluetooth and it is not resolved after 2 attempts I am unable to use the car phone. I had my first service on 12/12/20 and when I got home and went back to start my car I now have the tire pressure light and the emissions light both on. I will have to go back and I’m sure try to get an appt and wait till they can fit me in to get this taken care of . This was my first 10,000 mile service not a great start with this dealership
William - This doesn't sound like the accommodating service we pride ourselves on here, and I would be more than willing to speak with you directly to see what we can do to resolve your concerns. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Chris Langdon - Service Manager - 781-278-1204
Great new car purchasing experience
David Nunez was a very attentive salesman with great response time. I appreciate the non-aggressive approach to buying a new car. All around good experience
Tonya - Thank you for taking the time to review us and shout out David! We appreciate your business and are thrilled to hear that you had such a pressure-free purchase experience. Congratulations, and we hope to work with you again at Volkswagen of Norwood!
Buying my first VW car
David was great!!! The service was excellent and the price of the vehicle was great. I would definitely recommend this place to my family and friends.
Congratulations on your new vehicle! We are proud to have been able to assist with your purchase and will certainly let David know how much you appreciate his help. Safe travels, and we hope to see you again at Volkswagen of Norwood!
Dead battery with a long drive to do.
My battery had failed to start my car on a Tuesday night. On Wednesday I needed to drive from Boston to Pittsburgh for work so I needed to get the battery replaced as soon as possible. I called the service department and Sam Briody had me come in right away. Within one hour the battery was replaced and they did a full inspection of my car. The cost was less than the estimate and I made it to Pittsburgh without any issues.
Kevin - thank you for trusting Volkswagen of Norwood to get the job done! We're pleased to hear that Sam was able to fix your vehicle's battery so that you could drive to Pittsburgh safely. Have a great road trip!
Leasing my first VW car
It was such a great experience leasing my first VW car. Everything went so smooth, Thanks to David and Peter (at Sales). Both were very professional and made the entire process easy and enjoyable. A Wonderful team at VW Norwood!
Thank you for taking the time to leave us a review! We are so glad you had a great experience working with David and Peter here at Volkswagen of Norwood, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!