Nissan of Bakersfield

Staff is friendly & knowledgeable, but suggested wait times & call backs are lengthy. Rep failed to call my cell phone when vehicles diagnosis was ready. Wait time was 10am-3:30pm. I had to find Rep for questions my files has 2 phone numbers & email address all were not used, but he was polite & apologetic. Looked to be over booked

I came to Nissan of Bakersfield to test drive the Nissan Rogue. I was in the market to buy a car but I was looking at multiple car brands and cars and wasn’t set on one yet. Jerry was helpful with looking for different types of Nissans but when it came towards the end, we went inside to discuss options. I told him upfront I was just looking. He asked to run my credit and before I signed the paper, I asked how bad it would hurt my credit. He told me that it would only affect it a few points. He was trying so hard for me to buy the car that I don’t think he realized how uncomfortable I was getting. I started to feel like it was harder and harder to say no and walk out. Mention that I told him multiple times that I wasn’t planning on buying a car today and my answer was solid. I didn’t buy the Nissan but a few weeks later I purchased a car from a different car company. When the ran my credit, they noticed that Nissan ran my credit though SIX banks. Never did Jerry inform me of this every time he came back from talking with his manager about deals and prices. I am so frustrated with the lack of putting the customer first. I also found out the Jerry lied to me regarding his claim that after 4 months of making payments, I could go to a bank and they would refinance my “new car” and I would be likely to get 0% interest. I learned from multiple people that his statement was wrong. When you go in after four months, I would refinance a used car and the likelihood of getting 0% was unlikely. I will never buy a Nissan because of this experience and I will never refer anyone to this dealership ever.

Myra was very helpful. She worked with me and was comfortable asking her boss questions for me regarding the sale of the car. She had great customer service.

From beginning to end, Martha made this experience wonderful. I was able to text her in regard to everything going on and set everything up before I ever stepped foot in the dealership with the confidence of knowing I was approved beforehand.

Great customer service and the product was delivered perfect. I would recommend all my friends to that dealership. It’s always nice to buy a vechical with perfect service.

I was very pleased with my visit, Mercedes explained everything well and she was very nice. Usually people are really pushy and she wasn’t like that she was patient and made sure everything was okay.

Mercedes was a great sales person. She showed a lot of interest in my needs and was willing to go above and beyond to help me find my car. I’ve recommended her to friends and family. Nissan also makes great quality cars.

Love my Altima! They helped get out my negative trade with an affordable payment. And a great car, definitely the place to go for a great deal.

I didn't feel pressured to make a purchase. Myra was very professional. She went above and beyond to make this purchase stress free by having our approval ready.

Loved the experience. Very talented staff. I can see why the dealership is successful. The entire time Myra made me feel comfortable and understood me and my family’s need.