Nissan of Bakersfield

I went in for an oil change. They checked fluids and other basic areas. The oil change was quick and good quality. I Always come back. Thank you Nissan!

When I bought my Diesel Titan I asked them would a level kit, void my warranty. He said no. That’s a lie. A boot ripped and I was told my $60,000 truck has no warranty now. I was coached to have another company install a level kit so I would save $10,000, the day I bought my truck... Randy did try to help me but I do not feel the service department is qualified to put water in a radiator.

Made an appt to fix the recalls on my car. My appt was at 1045am, I went in 15 mins early. I pull up to their service appt line. There were 2 other appts before me in line, so I asked if they have been helped, both said "no". I asked how long were they waiting, "20mins". So we are all waiting, 10mins later, someone comes and asked if we have been helped. The guy takes my keys and tells me to wait inside. By this time I'm already dreading the rest of the wait. Service advisor comes back and says it will be around 3pm more or less when the car will be ready. He took my cell phone number down and said he would call when it is ready He let's me know there is a complimentary shuttle to take me where I need to go, but I got a ride from a family member. By 3pm I still haven't received a call, so I had my family member drop me off. As I was walking in, the advisor calls my name and says that he was just about to call😏. The whole time I was waiting, the recalls did not get resolved because a part needs to be ordered. Why was I not notified sooner?! The advisor said "he was just told right now an order has to be put in" so 4 hrs to "find out" a part needs to be ordered. This customer service is below acceptable. I had to request this day off, the whole day to give the service team ample time to fix the recalls. Its 415pm I am waiting for a rental because I have to leave my car. As of now, the date my car will be ready is unknown. I will have to explain to my manager that I would have to leave work early on whatever day my car will be ready. Too much of an inconvenience for me and my managers, I am so upset and not satisfied.

very good 👍 people and trustworthy, they try to help others with their questions and concerns.. which is great that is what I like about it. very helpful people..

They say they will call when your vehicle is ready and they don’t. They told me I needed brakes in the rear of my vehicle so I had my dad change them and they were fine. Still had half of the pad left. They are very rude there. I will never go back. I will drive to Visalia to Groppetti where they are much more friendlier and have more reasonable prices. I will not be returning here.

Overall I had good service from Nissan of Bakersfield especially with the service manager Raul he made sure that everything was done by checking up on the work and inform me of what it needed and what it would cost which I appreciate it made sure that everything came out as it should have been or I just should be I truly appreciate his service and doing his job to the upmost thank you

Every time i take my car in to be serviced, Ariel is always so kind & helpful. He makes sure I am always satisfied with my experience & takes good care of my car,

Service was ok, just wish the service guy would of explained the findings, front shock requires immediate attention. I was not told about that. I was looking at my paperwork when I got home and seen that it needed attention

The service provided was amazing. It was my first time ever going into Nissan and figuring out what was wrong with my car, at first I didn’t understand what was wrong but Ariel gladly helped me out through the whole process. Would recommend Ariel to everyone!

I took my car in for an oil change and PSI correction to my back right tire, as it was showing low air. Oil was changed, tires were rotated, and the service advisor assured me they found no nails and it holes in my tire. A few sars later I had to take my car back in due to that same tire being completely flat. I spoke to the manager Alex and informed him of the previous work. Alex had my tire dipped to further check for any holes in my tire. None were discovered. I explained to Alex, why wasn’t this performed the initial service? I also noticed the tire that was flat before I took it back the second time did not match my other tires as far as the wear and tear. As well as the tire brand names. After the second visit I noticed my original tire was put back on. In conclusion, Nissan Altima of Bakersfield service department either accidentally put the wrong tire on my car or purposely did it in hopes I would spend more money by purchasing a tire with them. I am not going to take my nisssn here for anymore services, as I now doubt the honesty and integrity of the work the service department performs.