Nissan of Bakersfield

We like the car a lot. Edgar the salesman did a pretty good job during the sale. His follow up has been poor. We bought the car 2 weeks ago on a Sunday. A part was missing near the front bumper and he said it was ordered and will be in later that week and YOU WILL BE NOTIFIED. As of this date we have heard nothing. I know I could call and I am sure I will have to do that but I’m the past with other dealerships when you wait they say we don’t know anything about it then you have to argue to get what was to be a simple task. I would rate it hire because he was good when he made money but I am keeping it real that it will be hard to recommend this location unless something happens soon. I will recommend the Rogue but suggest that get it somewhere else

I purchased a Sentra 2017 off the lot and was told the car was certified. On my drive home I heard a loud noise and felt air coming through by the corner of ththe windshield. I immediately messaged customer service and they told me to take it in when I could. I took my car in and was told I needed another appointment because they use a 3rd party to put the windshields in, and that I would be compensated with a tank of gas for my inconvenience of driving an hour away. My next appointment was suppose to be scheduled but when I got there no one knew about my appointment (I don't know whwhawhwhat went wrong there), but they provided shuttle service to the mall while I waited for the car to be serviced. It ended up having to be held over the weekend because of a different issue there might have been with the insulation. My car is currently at the dealership getting fixed and the customer service has been superb. At any other dealership, I feel this issue would have been handled horribly but Nissan's customer service has been very helpful and has made things a lot less stressful considering the circumstances.

1) This is my sixth Nissan/Datsun vehicle purchase. All of them have been positive- in terms of reliability and availability of repair parts. 2) David O. went above and beyond the call of duty to complete this transaction.

Excelent service Victor Ramirez very nice and friendly he was answer any cuestión he was there in all the time I’m very happy Thanks victor Ramirez

Worst place ever to get your car serviced! No communication with your service advisors, they lie and their manager doesn’t return your calls. Will never want to take my car there again!

Actually i paid 12000 cash but didnt get any free service, nothing. If i paid cash there should b atleast free service or maintenence. Sales person try to show cars when there a dark out there. It should not be like that. My dad is old and he could nt see the colors in dark. I mean, sale is important but dont try to see ur profit only. Will see how it goes with the car , looks ok so far. When i brought my car home, i noticed the tyre light was on and oil tank had only 2 lines but the sales person promised me that he will fill the tank and when i went back to get my tank full, the sales person told me to come back tomorrow. So is it a good customer service? still waiting for license plate and pink slip.

Always have wonderful service/experience when it comes to Nissan. They have the best customer service I've ever delt with. Ariel has been my go to advisor for a few years now and I hope he is being recognized for the hard work that he does.

I went in and was taken care of in about 40 min. I was treated kindly and professional. The waiting room was clean and comfortable.

I liked the way they treated me and helpful didn't get what I wanted. But it's ok.George worked his best get me a good deal

Erick B has always been a great person to work with, he is respectful, efficient and friendly. My car has been well taken care of.