Michael Verton extremely knowledgable about the Kia Sorento. Answered all questions without hesitation. No pressure tactics at any time. First time b...uying from Power and will buy again in the future. The most pleasant experience in dealing with a dealership!!!
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
First time buying a new Kia Optima 2018 from Power Kia Salem was absolutely awesome. Michael J. Verton was really helpful. He helped me out finding th...e best option which means it's affordable and efficient. He is such a nice guy. I asked him tons of questions about the cars, and he never hesitated to give me information. I love this dealership and Michael, and I will certainly introduce my friends and family to go there whenever they want to get a good car deal and the best customer service.
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that ...your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Great experience. Excellent customer service. Steven Wolfe explained everything thoroughly. 1st time lease so we had a lot of questions. Would return ...and refer friends.
Jessie, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go abo...ve and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Rebecca was an excellent sales person. No pressure, knowledgeable and made the process easy. We went to to 5 dealerships to see all the midsize suvs ...we were interested in and not all experiences were positive. But we were quite happy with the vehicle and price we found at Power Kia.
Renee and Ken, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfi...ed with their overall experience. We look forward to working with you again. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
As a first time buyer I didn’t know what to expect, but Jose Lopez made the process less stressful. He was very knowledgeable about the vehicle and ad...dressed all my questions and concerns. His bilingual skills are excellent and came in handy with my dad, because of course I needed his input. When the time came to sign the finance manager seemed to be in a hurry and explained everything in one breath. That was the only time I felt rushed. I was there longer than I anticipated, but overall I am happy with my purchase.
Thank you for the great feedback, Deisy! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to u...s if you have any questions or concerns. We look forward to serving you again. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
As a first-time car buyer, I was happy to get connected with Jose Lopez, who communicated with my via text before I came to Salem from out of town to ...test drive a 2018 Kia Rio. Upon arriving, Jose was very friendly and open to my partner and I. He was knowledgeable about the vehicle and Kia as a whole. Once we decided to take the next step, it became clear that Jose's role would be to convey our willingness to buy at certain price points. At other dealerships, a sales manager would actually come back out with the salesperson to speak with us, but this didn't happen in Salem; Jose would just say what his manager told him. They lowered the price somewhat (though still higher than the 'fair' price range given online), which allowed me to feel comfortable going through with the purchase. Jose was a big part of me pulling the trigger on the purchase. Thanks, Jose! Unfortunately, the rest of the buying process was poor. We were taken into a finance manager's office and given the hard sell on virtually everything. Basically, the vibe was "if you don't buy this, you're going to get into a car wreck and I can't help you then." Please, guys. A very frustrating end to an otherwise good experience. That said, I am now a proud Kia owner and very happy with the car thus far!
Ashley, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow ...and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
There simply has to be a better way to buy a car. We went to Power because we've had excellent service experiences with another Kia we purchased out ...of state. But the sales experience, while positive, could still really be improved. Dave was a sweet guy, helpful, friendly, never condescending, never pushy. But the days of bartering for a car need to end. Just tell me a fair price and let's be done with it. The 'I'll have to talk with my manager' crap needs to end. NOW. I would recommend the dealership for service, but until they end this arcane practice I won't recommend them for sales.
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for ...your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Jim R. provided excellent service. He was not high pressure like so many salesman. He took his time with me and was understandingnof all of my questio...ns. I would highly recommend Jim to any customer ..
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, Shane Matheny - Sales Manager - 866-979-8765
My last experience buying a new car was at a Volvo dealership. It was a very pleasant experience and I must say my experience at Power Kia was every b...it as good. Excellent sales staff!
We appreciate you for letting others know about your experience here at Power Kia. If you ever need anything in the future, please don't hesitate to l...et us know. Take care! Sincerely, Shane Matheny - Sales Manager - 866-979-8765
Efficient and professional service, good followup during sale. Nice facility too -- bright, with lots of room for kids to stretch their legs.
Thank you so much for taking the time to share your feedback with us, Kristin. Our team is dedicated to providing an efficient and professional servic...e experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Shane Matheny - Sales Manager - 866-979-8765