Jaguar Land Rover Frisco

4.4
(173 reviews)
Visit Jaguar Land Rover Frisco
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
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Service Sales
Monday 7:00am–7:00pm 8:30am–7:00pm
Tuesday 7:00am–7:00pm 8:30am–7:00pm
Wednesday 7:00am–7:00pm 8:30am–7:00pm
Thursday 7:00am–7:00pm 8:30am–7:00pm
Friday 7:00am–7:00pm 8:30am–7:00pm
Saturday 8:30am–3:30pm 8:30am–6:00pm
Sunday Closed Closed
New (888) 258-1393 (888) 258-1393
Used (888) 265-6278 (888) 265-6278
Service (866) 803-6483 (866) 803-6483

Inventory

See all 91 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2008.
Welcome to Jaguar Land Rover Frisco proudly serving the Frisco McKinney Prosper Lewisville Plano Dallas Forth Worth Collin County and Denton County Texas. Our highly qualified team is focused on providing exceptional customer service in a timely manner with standard offerings including complimentary car washes loaner vehicles roadside assistance and extended Saturday service hours.

We are part of the Snell Motor Companies which is family owned and operated. The Snell family began serving the Dallas community in 1973. We also have one of the approved Jaguar Land Rover Approved Body Shops in North Texas!
British by Birth Texan by Choice. Frisco at Heart.

Service center

Phone number (866) 803-6483

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:30am–3:30pm
Sunday
Closed

Meet our employees

Reviews

4.4
(173 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Jaguar Land Rover Frisco from DealerRater.

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2.5

Purchased a vehicle back in April, it’s now August and...

Purchased a vehicle back in April, it’s now August and still do not have plate, or registration. Called my sales Mark Gonzaga several times with no help. Called the DMV today and was told they never submitted this vehicle. Now my daughters is off to college 12 hrs away with paper tags. Unbelievable

1.0

This is the worse service I have ever experienced. Please...

This is the worse service I have ever experienced. Please have been here 3 times just to find out they ordered the wrong part 3 times. When I bought the vehicle it had black rims and when it was delivered the tires were swapped out.

5.0

Great experience! We love our new evoque! Juan went...

Great experience! We love our new evoque! Juan went above and beyond to make sure our car purchase went smoothly--he even delivered the car!

1.0

I purchased a vehicle from Jaguar/ Land Rover Frisco a...

I purchased a vehicle from Jaguar/ Land Rover Frisco a few months back. My salesman Malaad was lukewarm to lackadaisical at best. My "pre-certified" vehicle had a cut in the tire and a bent tailpipe that had not been previously checked. Malaad took 3 weeks to set up a service appointment (even after requesting to have GM or service agent follow up while he was out) to get these and other items previously agreed upon resolved. After having my vehicle for 3 weeks, I received no communication update on the repairs or the status of my vehicle. I had to drive up to the dealership (several times) to get a response to my concerns and the general or service manager was never available. Once I did have my vehicle returned, to my horror, all the repairs had not been made despite asking specifically if they had. I was told, "yes, Uhm, I think so." My salesman even told me that he doesn't know. He's not handling that part. Jaguar obviously has not educated the staff on honesty, what constitutes great customer service and fair treatment of women. So after 4 weeks of waiting, texting, and emailing, the sales manager Marcus Hawkins, handle all of the issues. Jaguar Land Rover Frisco does not have to worry about this woman returning to this establishment. Nor would I recommend this place.

5.0

First Jaguar purchase and we were very happy with our...

First Jaguar purchase and we were very happy with our salesman Kevin Young. He was very knowledgeable and put our needs first and the whole experience was very smooth and exciting.

4.5

Anthony Carvalho is one of the best sales person I have...

Anthony Carvalho is one of the best sales person I have ever met. His commitment to excellence, customer service, customer satisfaction and knowledge of the vehicle is unbelievable. He particularly made sure we were making the right decision and once we did, the delivery of the vehicle was outstanding. My wife was particularly impressed and happy with the service. He made car buying very easy, fast, efficient and professional. Thank you Anthony Carvalho for the beautiful experience! Sincerely, Eric Oben

1.0

Worst dealership ever. I have been in the car business...

Worst dealership ever. I have been in the car business for 20 years & know how this is supposed to work. They treated my daughter that is young (25 yo) as if she couldn’t afford or buy the unit, so they profiled her, were very rude to her & talked down to her, especially Todd!! Then when I got involved, I offered 95K plus TT&L for the car. They accepted. Then after I lined everything up, took care of her financing outside of the dealership because they wanted to keep jabbing, she gets there to pick up the car with a cashiers check & they tell her it’s 95,974. They AGREED to 95k, not another 1000 when they get my daughter there & pressure her. The additional 974 was for nitrogen in the tires & floor mats. But 95k was agreed price, not plus whatever they wanted to add to it. ABSOLUTE RIP OFF & POOR BUSINESS. I actually told them to take the air out of the tires & put regular air in & keep the floor mats but they wouldn’t so she just paid it but said she would make sure that everyone knew what they did to her. I would drive a 1976 Ford Pinto before I bought another vehicle from them at 1/2 price. I have retained my attorney of how she was profiled & then changing prices after agreed price was in writing. I will be contacting BBB & leaving reviews of what a poor & crooked business they are running just so this kind of experience doesn’t happen to anyone else. BUY ANYWHERE BUT HERE!!!!!!

1.0

BEWARE: An F- sales experience (graded on a curve)....

BEWARE: An F- sales experience (graded on a curve). Spoke over the phone to confirm availability. Provided everything to structure the deal. Rep even called prior to me leaving to provide final pricing, etc. Drove an hour to get to the store and once there received a text stating the vehicle (FR0093) was sold a MONTH ago. Amazingly - I received an email from the store thereafter stating "When are you available to come in to check it out?" The incompetence at Land Rover Frisco is something I didn't think was possible when buying a luxury vehicle. The GM really should do a post mortem on this debacle. A true waste of my time and money. CAVEAT EMPTOR!

1.0

Worst Experience Ever!

Worst experience ever in trying to buy a vehicle. I'm from out of state and began negotiating on purchasing a vehicle. My sales person, Kevin Young did a great job answering questions. I sent Kevin some additional questions the next morning and he quickly provided me with the answers. I then indicated to Kevin that I wanted to move forward with purchasing the vehicle and that I would give him a deposit or down payment over the phone with my credit card. He spoke to his sales manger, Kevin Bedford and was told that another person had called about the car and was coming by to take a look at it. Since they were local, the Sales Manager told him that I had to wait until they were able to view the vehicle and see if they wanted to buy it or not. Again, I told my sales person that I'm confirming to purchase the vehicle and to move forward with the sale. Again, Kevin Bedford indicated he would let him sale me the vehicle. My sales person indicated that Kevin Bedford would be giving me a call to explain, which he never did and probably won't. The other person did purchase the vehicle so they got their sale. In all my years of buying cars, this was a first for a dealership not wanting to sale me a car. Unbelievable!

Dealer response

John, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to our General Manager, Michael Mykeloff, at (972) 370-2345 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

1.6

Worst experience ever in trying to buy a vehicle. I'm...

Worst experience ever in trying to buy a vehicle. I'm from out of state and began negotiating on purchasing a vehicle. My sales person, Kevin Young did a great job answering questions. I sent Kevin some additional questions the next morning and he quickly provided me with the answers. I then indicated to Kevin that I wanted to move forward with purchasing the vehicle and that I would give him a deposit or down payment over the phone with my credit card. He spoke to his sales manger, Kevin Bedford and was told that another person had called about the car and was coming by to take a look at it. Since they were local, the Sales Manager told him that I had to wait until they were able to view the vehicle and see if they wanted to buy it or not. Again, I told my sales person that I'm confirming to purchase the vehicle and to move forward with the sale. Again, Kevin Bedford indicated he would let him sale me the vehicle. My sales person indicated that Kevin Bedford would be giving me a call to explain, which he never did and probably won't. The other person did purchase the vehicle so they got their sale. In all my years of buying cars, this was a first for a dealership not wanting to sale me a car. Unbelievable!

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