[{"id":470764,"firstName":"Scott","lastName":"Pruettiangkura","titleText":"Internet Sales Manager","emailTxt":"Scottp@jlrfrisco.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103052,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Jaguar Land Rover Frisco

2.8 out of 5 2.8
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:00 AM - 7:00 PM

Jaguar Land Rover Frisco Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:30 AM - 3:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2008

Welcome to Jaguar Land Rover Frisco, proudly serving the Frisco, McKinney, Prosper, Lewisville, Plano, Dallas, Forth Worth, Collin County, and Denton County, Texas. Our highly qualified team is focused on providing exceptional customer service in a timely manner with standard offerings including complimentary car washes, loaner vehicles, roadside assistance, and extended Saturday service hours.

...



We are part of the Snell Motor Companies which is family owned and operated. The Snell family began serving the Dallas community in 1973. We also have one of the approved Jaguar Land Rover Approved Body Shops in North Texas!

"British by Birth, Texan by Choice. Frisco at Heart."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.8 out of 5 2.8
163 lifetime reviews. Includes reviews of Jaguar Land Rover Frisco from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 19, 2020

    Honestly very disappointed. I am from Georgia and I had found a used 2019 Tesla Model 3 on cars.com and contacted the dealer to see if it was still available.... Assuming everything would work out, I had full intentions of flying out and driving the car back. I was put in touch with a sales guy Scott P. What a joke of a sales guy. Very rude, unprofessional, and a terrible excuse of an employee at an upscale luxury dealer. I called and said "I'd like to know more about the car" and his response was "*scoff*uh well what do you want to know everything is online". That was my first turn off. I filled out the credit app to see what the payments were going to look like. Once again, he was rude and non-attentive. Not once did I get a phone call asking if I needed assistance or anything. I told him I'd sleep on it over the weekend and let him know. I decided it wasn't worth the effort of going through the trouble to go all the way to Texas and then find out I may not actually like the car especially since ole Scotty wasn't being very transparent. Again, not once did I ever receive a call, text, or email following up on my decision. Needless to say, this confirmed my decision to not buy the car and I instead went ahead and ordered a brand new one through Tesla.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 23, 2020

    Bad sales practices BEWARE. I inquired about a vehicle Land Rover Frisco had in stock; after speaking with Mark Gonzaba and agreeing to my trade-in amount,... I decided to proceed with the vehicle's purchase. Mark collected my pre-approval letter and all the necessary information. Arrangements were being made for the delivery of the vehicle with no mention of anything that would cause the deal not to happen(See text conversation below). I spoke with Mark till around 8 pm getting all the information he was requesting over to him. The first thing the next morning, I received a text I quote, "We had a client walk in late last night and purchased the model 3". If this is the way Land Rover Frisco treats their clients during the sale of a vehicle, imagine how you'll be treated and what excuses they will make after you take delivery of the vehicle if something were to go wrong. Integrity is not what you'll find at Land Rover Frisco. The mission statement on their website "Consistently exceeding expectations through empowered team members committed to building meaningful relationships that enhance the guest experience. Our intent is to earn your trust and we consider it a privilege to be the provider of your automotive needs." couldn't be more misleading. There are many other great dealerships; take your business to them.

    1.0 out of 5
    Customer Service
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    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    2 people out of 2 found this review helpful. Did you?

    Worked with:
    Scott Pruettiangkura

    Internet Sales Manager

    NOT RATED

  • 1.0 out of 5
    October 23, 2020

    Bad sales practices BEWARE. I inquired about a vehicle Land Rover Frisco had in stock; after speaking with Mark Gonzaba and agreeing to my trade-in amount,... I decided to proceed with the vehicle's purchase. Mark collected my pre-approval letter and all the necessary information. Arrangements were being made for the delivery of the vehicle with no mention of anything that would cause the deal not to happen(See text conversation below). I spoke with Mark till around 8 pm getting all the information he was requesting over to him. The first thing the next morning, I received a text I quote, "We had a client walk in late last night and purchased the model 3". If this is the way Land Rover Frisco treats their clients during the sale of a vehicle, imagine how you'll be treated and what excuses they will make after you take delivery of the vehicle if something were to go wrong. Integrity is not what you'll find at Land Rover Frisco. The mission statement on their website "Consistently exceeding expectations through empowered team members committed to building meaningful relationships that enhance the guest experience. Our intent is to earn your trust and we consider it a privilege to be the provider of your automotive needs." couldn't be more misleading. There are many other great dealerships; take your business to them.

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2020

    Worked with Anthony. Great salesman. We had a chance to have some phone conversations before we met to discuss our purchase. Found the right car, at the... right price. Very direct and to the point. We made a five hour drive to work with Anthony. Would do it again in a heartbeat He anticipated everything we wanted and the whole process was most professional. Had a chance to meet Anthony's boss and the finance manager (Kai). Both gentlemen were right up front, professional and a joy to work with. If you are looking for a great buying experience on a terrific vehicle, you owe it to yourself to work with these professionals.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2020

    My sales gentleman was Anthony ( ASK for Anthony if you want to buy a car) and he is such a caring and patient guy. I did not feel pressured to buy the... car, he was friendly and understanding (especially when my toddler son was screaming...lol). Also, often times, car salesman/dealerships judge a book by its cover, and this was not the case at Jaguar Land Rover Frisco nor with my salesperson, Anthony. And purchasing the car was effortless. I had a great experience and when God blesses me with more, I will purchase that Jaguar or Maserati SUV that I was also eyeing...!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 4, 2020

    My sales gentleman was Anthony ( ASK for Anthony if you want to buy a car) and he is such a caring and patient guy. I did not feel pressured to buy the... car, he was friendly and understanding (especially when my toddler son was screaming...lol). Also, often times, car salesman/dealerships judge a book by its cover, and this was not the case at Jaguar Land Rover Frisco nor with my salesperson, Anthony. And purchasing the car was effortless. I had a great experience and when God blesses me with more, I will purchase that Jaguar or Maserati SUV that I was also eyeing...!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sophia, thank you for taking the time to leave a review for us at Land Rover Frisco. We're happy we could meet your expectations! If you have any f...urther questions, please don't hesitate to reach out!

  • 5.0 out of 5
    May 28, 2020

    Looked at at purchased a Discovery. Anthony did a great job showing us available inventory and closing the deal. Highly recommend this dealership to anyone... looking for a new car!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Land Rover Frisco. Your recommendation ...means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    May 15, 2020

    My experience with this dealership was excellent. They were extremely professional and handled the whole deal perfectly. I would recommend anyone who is... looking to purchase a car to visit this dealership.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Anthony, we are very happy to have provided you with such an excellent experience! Thank you so much for the recommendation, and we hope to see you... again soon! Take care!

  • 1.0 out of 5
    May 6, 2020

    This dealership is horrible, don't know the meaning of customer service. You list a price on a vehicle, you sell it at that price.

    1.0 out of 5
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    1.0 out of 5
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    5.0 out of 5
    Pricing
    Does not recommend this dealer
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 6, 2020

    Dealer would not sell us the vehicle at the price that was listed, then later changed the price that night. I would not recommend them.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
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