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Reviews

Average Ratings

4.8
337 lifetime reviews. Includes reviews of Toyota Santa Monica from DealerRater.com
  • Fast and easy car buying experience!

    Dane Mcconnaughy was professional and knowledgeable about the product. He made the whole experience pleasant and simple. I've bought many cars in ...


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    Dane Mcconnaughy was professional and knowledgeable about the product. He made the whole experience pleasant and simple. I've bought many cars in my life time and I would rate it one of the best. If you are in the market for a Toyota please visit Dane in Santa Monica. My Prius was delivered as promised with no games like most dealers around town. I needed to pick up my old car I left at the dealership and the Uber driver was driving a Prius. He bought his car with Dane! What a coincidence! Of course he had the same great experience and got a great deal. He told me he drove all the way from the valley because his local dealer was trying to cheat him. So I pretty sure I made the right decision not going to the dealer close to me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Super easy and inexpensive!

    Joanna Tsymbaliuk was helpful and made the whole process of getting my car repaired as easy and affordable as possible. I highly recommend using t...


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    Joanna Tsymbaliuk was helpful and made the whole process of getting my car repaired as easy and affordable as possible. I highly recommend using this service if you live in the Santa Monica area because the shuttle is super convenient and third street is close by!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Greatful
    April 24, 2017

    Yesvin Castaneda with Toyota Santa Monica a very caring professional, knowledgeable, paying attention to the customer needs and takes his time to ...


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    Yesvin Castaneda with Toyota Santa Monica a very caring professional, knowledgeable, paying attention to the customer needs and takes his time to explain in simple terms the problem needed to be addressed. I'm very pleased with my experience at Toyota and with Yesvin Castaneda. Thank you!

    Does recommend this dealer
    Came in for service or repair

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  • Toyota Highlander

    Buying a new car can involve a lot of anxiety. A Toyota is the same at any dealership. What makes the difference from one dealership to another is...


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    Buying a new car can involve a lot of anxiety. A Toyota is the same at any dealership. What makes the difference from one dealership to another is the final price and the integrity of the staff. At Santa Monica, what made the difference fo me was: 1.) Their willingness to meet a reasonable median for "out the door" price 2.) All staff that I met on the day of my purchase didn't apply pressure or hard sells 3.) Their attentiveness to details that lower a customer's anxiety 4.) Prompt service I had been to other dealerships where a salesperson pounces at first sight and then rattles off several reasons why they are the best. Often, salespeople tell customers what they want to hear, even at the expense of the truth. Didn't get that at Santa Monica. David

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • ?????

    Johnathon who took care of me was great. I'm 93 years old and he got me in and out of S M Toyota as quickly as possible.


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    Johnathon who took care of me was great. I'm 93 years old and he got me in and out of S M Toyota as quickly as possible.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Professional, efficient service
    April 17, 2017

    Finally there was a woman employee, and she couldn't have been more intelligent, focused, and a pleasure to work with. She knew exactly what to a...


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    Finally there was a woman employee, and she couldn't have been more intelligent, focused, and a pleasure to work with. She knew exactly what to ask about the car and was able to estimate correctly when I could pick it up. I was impressed by this because even at 7 a.m. there were lines of cars in the service area. Ms. Tsymbaliuk was the best employee I've had at Santa Monica Toyota in the 16 years I have bought and serviced my cars there. She should serve as an example of excellent and attentive customer service as opposed to the often abrupt men in the service bay and the surprisingly indifferent, rude cashiers, who didn't even have the courtesy to tell me how long I would need to wait until they could process my payment (they were talking to each other and fiddling with papers). This has happened before at the cashier area, and you should fix it. Have Ms. Tsymbaliuk train them!

    Does recommend this dealer
    Came in for service or repair

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  • service

    guillermo Galicia took care of everything professionally from the minute I got there till I left. he remembered me and came to my car immediately....


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    guillermo Galicia took care of everything professionally from the minute I got there till I left. he remembered me and came to my car immediately. Service was fast.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Stand out service. In a positive way!

    I don't normally make a review when buying cars but let's make this an exemption. Been researching for cars the last few months looking for what I...


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    I don't normally make a review when buying cars but let's make this an exemption. Been researching for cars the last few months looking for what I really wanted for a new ride. My heart is leaning towards hybrids. So off I went looking, comparing many models, checking specs, MPG's and price on different models from different manufacturers. It's a Herculean task for me! Drove to different dealerships. Had some not- smile-worthy encounters with these dealers. Finally went to Santa Monica Toyota where I got my first hybrid over the weekend. Mark Ashtini is the super hero who saved the day and helped make things happen. Very friendly, very patient, not pushy, straightforward and I would say he knows the car he is selling by heart. The deal was done hassle free and quick. Excellent service. Muy Bueno. This review will go on forever to Mr. Ashtini's favor if I don't stop now. He might get elevated to a demi god status in Toyota SM. The guy who worked on the financing, Hassan Movahed is also great. Oh, btw, I already started advertising you guys to people I know who might be interested in buying a car. Mark Ashtini thanks for your help. You rock!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good Experience
    March 17, 2017

    Great correspondence, negotiated with me on the price, and honored a couple of my requests, including delivering the car to me at my home in anoth...


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    Great correspondence, negotiated with me on the price, and honored a couple of my requests, including delivering the car to me at my home in another city. No hassles.

    Does recommend this dealer

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  • Buyer

    Dave Mcconnaughy handled my purchase of a 2017 Mirai. He conducted himself in a warm and friendly manner and led me through a mountain of paper wo...


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    Dave Mcconnaughy handled my purchase of a 2017 Mirai. He conducted himself in a warm and friendly manner and led me through a mountain of paper work with barely a hitch. Once all that was done he showed me some of the idiosyncrasies of a fuel cell car and we drove to the nearby hydrogen station so he could demonstrate how to add fuel. I recommend Dave to anyone wishing to buy a Mirai. Based on 3 days of driving the car I don't know why everyone isn't driving a fuel cell vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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