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Reviews

Average Ratings

3.9
64 lifetime reviews.
  • Best used car buying experience ever

    The staff was amazing and helpful. Ron was a great sales guy and the finance manager got me a better deal than I thought I would get. Definitely r...

    Dealer Response

    Thank you for your kind comments and compliment, we always strive to do our best.


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    The staff was amazing and helpful. Ron was a great sales guy and the finance manager got me a better deal than I thought I would get. Definitely recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind comments and compliment, we always strive to do our best.


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  • Best ever

    They taking care of you no matter what ask for Sid he is the owner and it's very easy guy too work with.


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    They taking care of you no matter what ask for Sid he is the owner and it's very easy guy too work with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best car shopping experience I've ever had.

    Hands down the easiest, smoothest, and quickest car buying experience I've ever had!! Ara was super polite, friendly, and answered every question...


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    Hands down the easiest, smoothest, and quickest car buying experience I've ever had!! Ara was super polite, friendly, and answered every question I asked. No pressure sale, but also he was eager to make the sale happen. Negotiated price and trade value that came out to a deal that was more than fair for both of us. There was ZERO "let me go ask my manager crap" with every little thing. Once the deal was made I was taken to the finance office where Conrad was also super friendly and paperwork was completed in no time. Auto Merchants filled my new car up with gas and had the oil changed since it was due. Couldn't be more pleased with the entire buying process. I was in and out with a new car within an hour and a half. Would recommend anyone to come here!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Exceeded Expectations

    Response time to initial call, scheduling a viewing and driving, all texted and called-in questions was excellent. Travis was our sales person a...


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    Response time to initial call, scheduling a viewing and driving, all texted and called-in questions was excellent. Travis was our sales person and he was thorough, pulled up the Carfax report and printed it out, arranged for an off-site mechanic to review the vehicle to help us decide on purchase. Saw the car on-line Sunday, communication and questions Monday, view and drive Tuesday with mechanic inspection, sale closed Wednesday at 6:00 pm. Exceeded expectations!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Auto Merchants Inc

    Thank you auto Merchants for excellent service thanks to Conrad and thanks to the salesperson Travis for communicating this car was one of the bes...

    Dealer Response

    Thank you so much for leaving this wonderful review and rating. We always love feedback from our guests because it allows us to provide the best ...


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    Thank you auto Merchants for excellent service thanks to Conrad and thanks to the salesperson Travis for communicating this car was one of the best I ever buy . Communication customer service return my calls the car was clean H2 Hummer . My next purchase will be at Auto Merchants awesome job thank you team

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for leaving this wonderful review and rating. We always love feedback from our guests because it allows us to provide the best customer service possible.


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  • Hail damaged

    Be extremely careful all cars the had were hail damaged from recent hail storm. They had damaged cars and they still didnt care about me waiting f...


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    Be extremely careful all cars the had were hail damaged from recent hail storm. They had damaged cars and they still didnt care about me waiting for over 25 minutes.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Too busy

    Overcrowded and I guess not enough sales people or not enough sales people wanting to make a sale. Difficult to get the chance to do anything. Fin...

    Dealer Response

    Chris, We are sorry you feel that way. We strive to provide every customer with exceptional customer service. There are times we tend to get busy ...


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    Overcrowded and I guess not enough sales people or not enough sales people wanting to make a sale. Difficult to get the chance to do anything. Finance guy in the back has a crammed office with a bunch of his memorabilia that had more room than I did. He didn't even care to want to make a sale with $5k in cash in my pocket. They must sell cars fast since the experience isn't geared toward customer service. Which leads to more concerns such as are they really checking all the cars they buy at auction. Never heard of auto merchant before and now I understand why. Bought car elsewhere. Thankfully the experienced wasn't super terrible but not great, it caused me to go elsewhere and find an even better deal. I often heard the phrase "best dealer in Texas" but I heard that every dealership I went too. Just so you sales guys know, I could careless if your the best dealer in Texas, what's in it for me?

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Chris, We are sorry you feel that way. We strive to provide every customer with exceptional customer service. There are times we tend to get busy and, unfortunately, are unable to provide every customer with the attention we wish to provide. To prevent this from happening, we encourage our customers to schedule an appointment in advance to make sure they receive the one on one attention they deserve. We hope that you give Auto Merchants another opportunity in the future. Please contact us if you would like to discuss this further,(469) 429-4008.


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  • Discrepancy in details

    Was interested in a vehicle. After initial call, was promised to be provided with Carfax so that I can review and fix an on-site visit to get the ...


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    Was interested in a vehicle. After initial call, was promised to be provided with Carfax so that I can review and fix an on-site visit to get the purchase going. But after several follow-ups Carfax never arrived.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bought a new car from Ray at Auto Merchants

    Ray is a professional car guy in the best sense of the word. My shopping experience was excellent. He identified a problem with the motor mounts...

    Dealer Response

    Thank you so much for your positive feedback. We really appreciate hearing about your experience and are so pleased that you were impressed with u...


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    Ray is a professional car guy in the best sense of the word. My shopping experience was excellent. He identified a problem with the motor mounts on the car before I even knew there was a problem and said he would get them fixed. And . . . he did just as he said. He made the purchase of a used car as easy and pleasant an experience as I've ever had. Five stars to Ray and Auto Merchants!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive feedback. We really appreciate hearing about your experience and are so pleased that you were impressed with us. Thank you again and we'll see you next time!


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  • they're disinterested

    I did research and found several cars in their inventory that interested me. Unfortunately when I visited them they didn't seem to care. I was re...


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    I did research and found several cars in their inventory that interested me. Unfortunately when I visited them they didn't seem to care. I was ready to buy a car but couldn't get anyone to even look at me. I wonder how they stay in business. Very disappointing.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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