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Reviews

Average Ratings

4.2
57 lifetime reviews.
  • Best used car buying experience ever

    The staff was amazing and helpful. Ron was a great sales guy and the finance manager got me a better deal than I thought I would get. Definitely r...

    Dealer Response

    Thank you for your kind comments and compliment, we always strive to do our best.


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    The staff was amazing and helpful. Ron was a great sales guy and the finance manager got me a better deal than I thought I would get. Definitely recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind comments and compliment, we always strive to do our best.


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  • Bought a new car from Ray at Auto Merchants

    Ray is a professional car guy in the best sense of the word. My shopping experience was excellent. He identified a problem with the motor mounts...


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    Ray is a professional car guy in the best sense of the word. My shopping experience was excellent. He identified a problem with the motor mounts on the car before I even knew there was a problem and said he would get them fixed. And . . . he did just as he said. He made the purchase of a used car as easy and pleasant an experience as I've ever had. Five stars to Ray and Auto Merchants!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • they're disinterested

    I did research and found several cars in their inventory that interested me. Unfortunately when I visited them they didn't seem to care. I was re...


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    I did research and found several cars in their inventory that interested me. Unfortunately when I visited them they didn't seem to care. I was ready to buy a car but couldn't get anyone to even look at me. I wonder how they stay in business. Very disappointing.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Best Service I've had in 40 years

    Came in with no intentions of buying any cars but their service and quality prices made this process the best car buying process I've experienced.

    Dealer Response

    Thanks for the kind words, James. We are very happy you had a great experience with us. We strive to give everyone a comfortable and relaxing expe...


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    Came in with no intentions of buying any cars but their service and quality prices made this process the best car buying process I've experienced.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the kind words, James. We are very happy you had a great experience with us. We strive to give everyone a comfortable and relaxing experience. We appreciate the review. Thanks again!


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  • Used Car Inquiry

    Sales rep was indifferent to my inquiries..tough to get responses and negotiate anything. Wanted to buy an expensive car...felt they were not ove...


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    Sales rep was indifferent to my inquiries..tough to get responses and negotiate anything. Wanted to buy an expensive car...felt they were not overly interested.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Purchase at your own risk! Do your research!

    I typically don't write reviews for dealers but I felt this one was appropriate. I first would like to start off saying that I visited Auto Mercha...


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    I typically don't write reviews for dealers but I felt this one was appropriate. I first would like to start off saying that I visited Auto Merchants to do some "car window shopping" after seeing their great selection and great prices online. I am currently in the market for a used luxury sports sedan and Auto Merchants had the best prices around. I was extremely skeptical and wanted to go check out the dealership for myself. As I arrived at the dealership, no one came out to help or greet me; which was fine with me because I wanted to scope out the cars without being bothered by a salesperson. Anyone who would like to get assistance from sales is better off going inside and asking for a salesperson or setting up an appointment over the phone. As I looked at the available carfax's from my phone while looking at the cars, I noticed a trend of some cars having "minor damage" or a cars being in an accident. I walked through a few of the cars and some body work was easily visible which was a huge red flag for me. Whether it was a major panel gap or plastic trim coming off, I knew at this point there was no way I would purchase my vehicle from here due to the quality of the inventory and the sketchy history of some of the cars. My thoughts are that Auto Merchants are able to sell cars at amazing prices because some (not all) of their inventory cars that have been in accidents and been fixed up my a body shop and then sold on their lot. You can validate this by checking out a few carfax's on their inventory as well seeing the cars in person and you can see how it becomes a story of "too good to be true". For anyone who is interested or would like to purchase a vehicle from Auto Merchants...please do your research, inspect the car yourself, and have a mechanic inspect the car if possible. It seems like there are alot of other satisfied reviewers who were happy with their purchase which is great and I hope they did their research. I will continue my search and wait to buy a certified pre-owned vehicle at a dealership than save a few thousand dollars now and get a car with a sketchy history. I would not recommend this dealership to anyone I know. My intention for this review was to inform potential car buyers and to advise management at Auto Merchants to look into improving their customer service and to re-evaluate the quality of their inventory.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    13 people out of 16 found this review helpful. Did you?

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  • Mr John Bright

    I really enjoyed my buying experience. The only thing to be competitive with CarMax is to put a small warranty on each car.

    Dealer Response

    Thank you John, much appreciated!!!


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    I really enjoyed my buying experience. The only thing to be competitive with CarMax is to put a small warranty on each car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you John, much appreciated!!!


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  • Car shopping

    Had a great experience process was quick real laid back no pressure buying process love it they let me take the car to get check out by my own tec...

    Dealer Response

    Thank you for the review James! We are glad to see you had a great experience and we were able to get you in and out quickly. We hope to see you n...


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    Had a great experience process was quick real laid back no pressure buying process love it they let me take the car to get check out by my own tech or dealership they fix the issues that my tech had found wrong with the car

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for the review James! We are glad to see you had a great experience and we were able to get you in and out quickly. We hope to see you next time. Thanks again!


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  • AMAZING CAR BUYING EXPERIENCE!!!!!

    GREAT EXPERIENCE COULD BE DUE TO THE FACT THAT THIS WAS THE FIRST TIME I ACTUALLY BOUGHT A CAR FROM A DELIGHTFULLY PLEASANT, PETITE AND VERY HELPF...


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    GREAT EXPERIENCE COULD BE DUE TO THE FACT THAT THIS WAS THE FIRST TIME I ACTUALLY BOUGHT A CAR FROM A DELIGHTFULLY PLEASANT, PETITE AND VERY HELPFUL SALES-GIRL, NATALIE. ALWAYS ASK FOR HER. SHE WAS IN CONSTANT CONTACT WITH ME REGARDING THE SALE, AND ALTHOUGH THE CAR WAS WAY BELOW MARKET VALUE, IT IS AN AMAZING VEHICLE WITH ALL THE BELLS AND WHISTLES.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Process never really started....

    Well, I'll never know what they're like since I didn't get an email or call back from them regarding the car I inquired about. I contacted them o...


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    Well, I'll never know what they're like since I didn't get an email or call back from them regarding the car I inquired about. I contacted them on Monday about a test drive and was told the car was not ready but would be "later in the week." It's the following Sunday as I write this and I've already put money down on another similar car at another dealer, so I'm pretty sure that's the direction I will go. I didn't have a bad experience, but I'd think if they really wanted to sell the car they would have kept in closer contact with a potential buyer. Guess not.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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