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Reviews

Average Ratings

4.8
Average based on 421 reviews
  • Jim Keim Review Excellent

    I love coming to Jim Keim Ford for the super customer service I receive. Super shout out to Travis Nukes he is so friendly and makes you feel welc...


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    I love coming to Jim Keim Ford for the super customer service I receive. Super shout out to Travis Nukes he is so friendly and makes you feel welcome. All the staff at the Jim Keim service department are super nice and I always feel like me and my car are special.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Dependable service!

    The most important thing offered by the dealer is service. We make one or two visits to the sale area but, many to service. I have never been disa...


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    The most important thing offered by the dealer is service. We make one or two visits to the sale area but, many to service. I have never been disappointed. I can rely on their advice. When I had an emergency, the problem was solved immediately.I have purchased my last two cars at Jim Keim because I know I can rely on the service dept.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Oil Change/The Works

    Staff are very courteous, wait time was minimal, waiting room was very comfortable

    Dealer Response

    We are more than glad to be of service, Dave. If there is anything else we can do for you, please give us a call.


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    Staff are very courteous, wait time was minimal, waiting room was very comfortable

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are more than glad to be of service, Dave. If there is anything else we can do for you, please give us a call.


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  • Purchase of 2 Ford Fusions

    I can't imagine buying a vehicle anywhere else but Jim Keim Ford. Paul Craft is so friendly and considerate to his customers. I am certainly a ret...

    Dealer Response

    We're so happy you enjoyed working with our staff, Kara! Feel free to stop by if you need any assistance in the future!


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    I can't imagine buying a vehicle anywhere else but Jim Keim Ford. Paul Craft is so friendly and considerate to his customers. I am certainly a returning satisified customer.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're so happy you enjoyed working with our staff, Kara! Feel free to stop by if you need any assistance in the future!


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  • Service Department

    I had an appointment to get a 2nd key cut for my Ford Flex, the service area did not show a record of the appointment, But they got me in and out ...

    Dealer Response

    Thanks so much for your warm review of the team here at Jim Keim Ford! We hope to continue serving you for many years to come. Please do not hesit...


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    I had an appointment to get a 2nd key cut for my Ford Flex, the service area did not show a record of the appointment, But they got me in and out in an hour anyway. Plus - gave me a discount. Awesome!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your warm review of the team here at Jim Keim Ford! We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.


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  • My Preferred Dealer

    I purchased my vehicle here because of locality. They went out of their way to find what I was looking for and swapped with a dealer in another st...

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Please let us know if there's anything else we can do f...


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    I purchased my vehicle here because of locality. They went out of their way to find what I was looking for and swapped with a dealer in another state. I have chose to return to Jim Keim for my regular maintenance because of the outstanding performance from sales. The only issue I have experienced this far was a tire pressure sensor fault which they resolved in a matter of minutes.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • Left shop with same problem but lots poorer

    Went in with an electrical problem and left with the same problem. They charged me a diagnosis and labor charges for changing some light bulbs. My...

    Dealer Response

    Hello Kristen, thank you for your detailed review about your experiences at Jim Keim Ford. Your opinion plays an integral part in our customer ser...


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    Went in with an electrical problem and left with the same problem. They charged me a diagnosis and labor charges for changing some light bulbs. My car was in there the entire day. Waste of time and lots of money.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Kristen, thank you for your detailed review about your experiences at Jim Keim Ford. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (614) 888-3334 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.


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  • Excellent customer oriented dealership!

    This is my second Escape from Jim Keim Ford. Today, I brought my car in for service that could have been a costly, time consuming repair. Lucky me...

    Dealer Response

    Thanks so much for your warm review of the team here at Jim Keim Ford! We always strive to provide personable and excellent customer service. We g...


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    This is my second Escape from Jim Keim Ford. Today, I brought my car in for service that could have been a costly, time consuming repair. Lucky me, the repair was covered under warranty. And the repair was performed in a short amount of time. (Hats off to Bill Yantis and Mitch Cook). The service department has always treated me with respect.. The waiting area is clean and comfortable. I highly recommend Jim Keim Ford as a dealership AND for servicing your vehicle.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your warm review of the team here at Jim Keim Ford! We always strive to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


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  • Lonnie Clarkson

    The service department at Jim Keim Ford has experienced mechanics on hand. If there is a problem they always let me know or if something might be ...


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    The service department at Jim Keim Ford has experienced mechanics on hand. If there is a problem they always let me know or if something might be wearing out and needs attention soon. They did the oil change and multi-point inspection on my 2010 Ford Escape and had me all taken care of quickly. I would recommend their service to anyone who needs an oil change or anything done on their vehicles.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service is the Word

    I called on Thursday and had an appointment for the next day. Pete Harper took care of me as he has so many other times. He said he should be call...


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    I called on Thursday and had an appointment for the next day. Pete Harper took care of me as he has so many other times. He said he should be calling me in the afternoon. He did in the early afternoon. A part had to be ordered and he indicated he should be calling about Wednesday. My car received a full service check and not just the work that it was there for. I was in and out, in taking my car in and picking it up. It was a very pleasant experience.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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