[{"id":437008,"personPtyId":32881124,"firstName":"Bedell","lastName":"Corey","titleText":"New Car Sales and Leasing Consultant","shortBioText":"Grew up in California and transplanted here to Columbus. Enjoy gardening, cooking and recycling furniture. We have 2 rescue dogs Stella and Jager that we enjoy spending time with. I really enjoy working with customers. Helping individuals and families get into a vehicle that works for them and their family is special to me.","emailTxt":"bedell.corey@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/a4250eb7059d.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1477958400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403967,"personPtyId":31136994,"firstName":"Ken","lastName":"Peltz","titleText":"Business Manager","shortBioText":"Graduate of The Ohio State University. I have been a loyal Ford fan since birth. I look forward to earning your continued business at Roush Ford and helping you with all of your automotive financial needs.","emailTxt":"ken.peltz@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":139,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/159ca3fbedd9.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1243814400","industryStartDtUtc":"1099267200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":403975,"personPtyId":31137002,"firstName":"James","lastName":"Cabiness","titleText":"Used Car Sales Consultant","shortBioText":"I grew up in a small town in Virginia, after graduating High School I joined the US Army and spent 21 of my life in service to this country. I have friends that moved from New York to Columbus Ohio and I spent some time here visiting them over the years and after I retired from the Army I moved here. I have four children and 13 grand children. The automobile business has been great to be a part of at this time. The relationships that are created are ever lasting. Being part of our employee owned company is icing on the cake. I look forward to serving your automobile needs.","emailTxt":"james.cabiness@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":95,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/93bf72886b79.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1185926400","industryStartDtUtc":"907200000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":396875,"personPtyId":31135310,"firstName":"Blake","lastName":"Foutty","titleText":"New Car Manager","shortBioText":"Coming from a Ford family, I have always been passionate about the Ford brand. After spending my younger years pursuing my golf career throughout the country I decided to pursue another one of my passions in the auto industry. Since starting in the industry my main focus has become helping people find the right vehicle for them in a situation they are comfortable with. Luckily, I am with a company that allows me to be myself and treat people the right way! Come see how your car buying experience is different here!","emailTxt":"blake.foutty@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/c447ac79d24a.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":396883,"personPtyId":31134841,"firstName":"Randy","lastName":"Cheadle","titleText":"New Car Sales and Leasing Consultant","shortBioText":"Life long resident of the west side. It's about having fun and taking care of my customers. This is my passion in the retail automotive sales. I am proud to be a 7 time winner of Ford's Employee Excellence program for sales and customer satisfaction level E3. I ranked 12th in our region for this honor last year. I take pride in helping my customers with their automotive needs. I also take pride in working for our company as an employee owner.","emailTxt":"randy.cheadle@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/0f89b4b58095.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"1172707200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":480844,"personPtyId":37753707,"firstName":"Brad","lastName":"Wheeler","titleText":"Commercial Fleet Sales","shortBioText":"Longtime Columbus resident, father of a daughter in college and a strong believer in treating others how you want to be treated. I am very excited to have joined Roush Ford where we want your experience to always be positive; from your search, purchase and service.","emailTxt":"brad.wheeler@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/8b14d0e1672d.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1517443200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403973,"personPtyId":31137001,"firstName":"Jerry","lastName":"Stierhoff","titleText":"Used Car Sales Consultant","shortBioText":"I thought that I would begin to sell cars as a summer job after college in 1981-found it quite enjoyable and still do, 36 years later. I was born in and grew up in the Richwood, Ohio area, am a graduate of Benjamin Logan High School and attended Ohio University, Athens, majoring in Communication. The greatest pleasure, to me, is the opportunity to allow customers to experience how easy it can be to purchase a vehicle at a dealership where the customer is treated fairly and becomes a part of the dealership family!! Roush Ford is an Employee-Owned company, we strive to provide an excellent purchase experience to our customers. \r\n\r\n.","emailTxt":"jerry.stierhoff@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/1f9ffd85791f.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1054425600","industryStartDtUtc":"360201600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403971,"personPtyId":31136999,"firstName":"Mike","lastName":"Phillips","titleText":"Used Cars Sales Consultant","shortBioText":"I have been in the automobile industry for quite so time and have enjoyed every moment of it! As a professional sales person here at Roush Ford, there's no greater appreciation of this profession than when a customer says to you \"This has been a great experience and I look forward to the next one\". This is why I enjoy being a professional salesperson. It's all about helping, assisting and serving.","emailTxt":"mike.phillips@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/1290a07c3606.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1251763200","industryStartDtUtc":"373420800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403974,"personPtyId":31137425,"firstName":"Greg","lastName":"Fohner","titleText":"Used Car Sales Consultant","shortBioText":"8 year Marine Corps veteran, I spent 20 years in retail management. I have been in the automobile business for 6 years. My favorite job is being a full time pap pap to my 4 year old grand daughter. If you forget my name just ask for the \"Old Marine\". We appreciate the opportunity to assist you with your automotive needs here at Roush Ford.","emailTxt":"greg.fohner@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/20249cdcb88d.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1330560000","industryStartDtUtc":"1330560000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403970,"personPtyId":31137422,"firstName":"Mike","lastName":"Pleasant","titleText":"Used Cars Sales manager","shortBioText":"I have been around car's and truck's about 17 years, I love the automobile industry (why) I love people. The joy I get to see from my customer when they get a new or newer vehicle makes me feel good to. On a personal note I am married and have children along with a couple grand kids. They are the joy of my life. We have a dog named Izzey and I love to fish and cook. I would appreciate the opportunity to be of service to you here at Roush Ford.","emailTxt":"mike.pleasant@roushford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/2d3f72390763.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1185926400","industryStartDtUtc":"928195200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":396775,"personPtyId":31135203,"firstName":"Derek","lastName":"Weekley","titleText":"Business Manager","shortBioText":"I am a Veteran who spent 6 years in the Air National Guard from 1999-2005 during Operation Enduring Freedom, Securing Air Bases. I have spent most of my professional career in the restaurant business taking care of customer's. I am a graduate from Franklin University with a Bachelor's Degree in Business Administration. For the past 3 years I have watched my career expand in the automobile business now with Roush Ford.Being part of an organization that is employee owned is really awesome. On my off time I enjoy target shooting, fishing, and playing sports with my son.","emailTxt":"derek.weekley@roushford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":98,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/d715b15406a4.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":558576,"personPtyId":54039507,"firstName":"Dane","lastName":"Daley","titleText":"Used Car Sales Consultant","emailTxt":"dane.daley@roushford.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/dda046be291b.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403969,"personPtyId":31136997,"firstName":"Jason","lastName":"Schaub","titleText":"General Sales Manager","shortBioText":"Hello, My name is Jason Schaub. I Have been in the automobile business for 23 years. We have a bunch of experience and look forward to making your car buying experience very easy and transparent. We are an employee owned dealership so making sure we take care of our customers is very important to us. Please let me know what I can do to help you!","emailTxt":"jason.schaub@roushford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/bc5690a28c2a.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1246406400","industryStartDtUtc":"801964800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":433915,"personPtyId":32139034,"firstName":"Mike","lastName":"Cooper","titleText":"Used Car Sales Consultant","shortBioText":"Hello! I am married, with three great kids and two dogs. I live in Reynoldsburg and make the trip every day to work at this great dealership. Unlike any other I have been with. Come on in and see why! I am here to serve your automotive needs. Roush Ford \"Employee Owned\"","emailTxt":"michael.cooper@roushford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/06f3062ff378.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1180656000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":403972,"personPtyId":31137423,"firstName":"Mike","lastName":"Bradley","titleText":"Used Car Sales Consultant","shortBioText":"My home town is Columbus. I have been in the car business since 1987 and enjoy helping customer's. I am a dog lover and currently own 3 right now. I look forward to helping you with your next vehicle. Roush Ford is employee owned and I am happy to be part of the family.","emailTxt":"mike.bradley@roushford.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/bac4717a5a76.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1217548800","industryStartDtUtc":"552096000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":614299,"firstName":"Craig","lastName":"Sims","titleText":"New Car Sales & Leasing Consultant","shortBioText":"Thanks to my dad, who loved cars and was a cab driver in Chicago for many years, I've always held a place in my heart for the automobile.\r\n\r\nSome of my fonder memories were of our times at the Chicago Auto Show.\r\n\r\nMy very first experience as a car sales person was in 1981. I sold Fords on Western Avenue in Chicago. I've come full circle and I hope I can share this important time with you and your family.","emailTxt":"craig.sims@roushford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/9bd5d2f4c0ca.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"347155200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":397586,"personPtyId":31130261,"firstName":"Jill","lastName":"McCarron","titleText":"Administration","emailTxt":"jill.mccarron@roushford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29098,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":586425,"firstName":"Kyle","lastName":"Schuchter","titleText":"Used Car Manager","shortBioText":"Kyle brings over 9 years of automotive experience. After graduating from the University of Cincinnati he entered into the automotive Industry and fell in love with the car business. Kyle has served as a Sales Consultant, Business Manager, and Pre-Owned Manager. He enjoys working for a company that takes such good care of not only their clients but also their employees. He brings a true appreciation, enthusiasm and customer-first mentality to Roush Ford. He wants to go out of his way to make sure your ownership experience is second to none and promises there will not be a better place to buy and service your vehicle.\r\n\r\nHe is married to his wife, Kirby of 8 years and a father to two dogs, Boomer and Jager. Kyle is a resident of New Albany and a proud superfan of the Columbus Blue Jackets.","emailTxt":"kyle.schuchter@roushford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/c4566b5f62e9.jpg","drDealerId":29098,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":414534,"personPtyId":31139665,"firstName":"Madison","lastName":"Dennis","titleText":"Internet Guest Services","shortBioText":"My name is Madison Dennis, and I am Roush Ford's Internet Guest Services. I work with all of the Sales Representatives here to ensure your experience is top-notch. When I'm not at work, my son and husband keep me pretty busy! We love to play outside, and visit with family. I am also working towards my Bachelors in Business Administration at Franklin University. I want to answer any questions you may have, and if I don't know the answer, I want to find it for you. I am so excited to help you purchase the perfect car for you!","emailTxt":"madison.dennis@roushford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/bb6f05ea6aba.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":589971,"firstName":"Rick","lastName":"Sandoval","titleText":"General Manager","emailTxt":"rick.sandoval@roushford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/91b3d6f24de2.jpg","drDealerId":29098,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":595170,"firstName":"Caroline","lastName":"Cohen","titleText":"New Car Sales & Leasing","shortBioText":"I grew up in Northeast Ohio, and I am a graduate of The Kent State University with a BS in Conservation. I began a career with the U.S Army Corps of Engineers, as a park ranger. I came to Columbus in 1998, and fell into a career in Retail. I have been married for 5 years to the love of my life, Lee who works at Roush Honda/Roush Auto Group in Westerville and we love our mischievous pups. It is a great opportunity for me to join the quality team here at Roush Ford. It is Important to have a great sales experience, I hope when you come to visit that you will truly see why they say \"The Best Way to Say Ford Is Roush Ford\".","emailTxt":"Caroline.Cohen@RoushFord.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29098/employees/6cc2acd6e873.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1559347200","industryStartDtUtc":"1559347200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":398527,"personPtyId":38561074,"firstName":"Jill","lastName":"McCarron","titleText":"Marketing/Communications Manager","emailTxt":"jmccarron@roushhonda.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29098,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":604128,"firstName":"Jim","lastName":"Mason","titleText":"New Car Sales & Leasing","shortBioText":"I have been in the car business for 5 years, I previously drove a tractor trailer over the road for 12 years and wanted a change. My wonderful wife and I have 2 married daughters and several grandkids, (biological, adopted and fostering). I like spending my time camping, (with the grandkids), and classic cars and trucks.\r\nI believe in giving my customers all the information they need to find their perfect vehicle, not just try to \u001asell\u001a them something. I enjoy turning customers into friends for years to come.\r\nI enjoy working for such a solid company and brand.","emailTxt":"jim.mason@roushford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29098,"dealerEmpStartDtUtc":"1564617600","industryStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Sales"}]

Roush Ford

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 8:00 PM

Roush Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Reviews

4.8 out of 5 4.8
949 lifetime reviews. Includes reviews of Roush Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 18, 2019

    Craig Sims is my go to man for transportation needs for a few years now. He provides knowledgeable, professional and hassle free sales every time.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Craig Sims

    New Car Sales & Leasing Consultant

    NOT RATED

  • 5.0 out of 5
    September 20, 2019

    Ran into some financial difficulties near the end of my Lease and Bedell was able to work with me and get my wife into a Brand new vehicle. All the papers... were waiting when we arrived and she was super understanding about everything. This is the second time I've come to this dealership and I fully intend on going the next time I purchase a vehicle!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bedell Corey

    New Car Sales and Leasing Consultant

    (5.0) 14 reviews

  • 5.0 out of 5
    September 12, 2019

    I have known him for a long time, even friends went to James, he is honest and will do what ever he can to help and satisfy his customers! I recommend... him to anyone because of his expertise and honesty to his jib and to the dealership, thank so much for everything that you have done!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    James Cabiness

    Used Car Sales Consultant

    (5.0) 95 reviews

  • 5.0 out of 5
    August 30, 2019

    The staff was very professional, transparent and friendly. ROUSH Ford put the customer first before all else and tried to accommodate me in any way they... could.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    James Cabiness

    Used Car Sales Consultant

    (5.0) 95 reviews

  • 1.0 out of 5
    August 29, 2019

    I have bought my car from this dealership and taken mar car there many times for service and used to love them. The downfall, when Roush Ford bought it... from Jim Keim Ford. Now everything has gone downhill. The past three appointments I have had for an oil change and tire rotation have taken 2+ hours. The waiting room is standard but the wait is entirely to long. They will tell you it'll be about an hour and it turns into two every time. No explanation other than, we are busy. That wouldn't be an issue If they said up front it would be around two hours. Also, appointments do not take priority, they just put you in the pecking order with walk-ins. Truly disappointed and now will be taking my business else where. We all wish that the people who ran Jim Keim where back in charge.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Schaub

    General Sales Manager

    (4.8) 39 reviews

  • 5.0 out of 5
    August 27, 2019

    Im very pleased with my car buying experience. Jerry the salesman was very knowledgeable and friendly. He made me feel comfortable and confident that... I would get approved for the car. The finance office was just like Jerry had explained to me earlier. Also no pressure. They stayed true to the numbers that were given to me. The car is awesome. Thank you Roush Ford Craig

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry Stierhoff

    Used Car Sales Consultant

    (5.0) 28 reviews

  • 5.0 out of 5
    August 23, 2019

    Customer service is a dying art, but not at the service department. My usual service guy is Pete. He wasn't there today. Travis Nukes did a fantastic job... in answering all my questions. Travis went out of his way to look at my vehicle and get the quote I wanted. While Travis was checking with the parts department no less than four different people ask if I had been waited on. You can bet I will be Roush customer. Thank you for being a business where customer service is not a lost art. Tommy R Lewis

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf us all of us at Roush Ford, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed y...our experience with Travis. We will be sharing your feedback amongst our team. We look forward to earning your business again! Respectfully,Samantha FordDigital Inventory Specialist, Roush Ford

  • 5.0 out of 5
    August 16, 2019

    I did a lot of research on Ford Mustangs and looked at other dealerships and actually went to a few other dealerships and drove cars. I saw this one online... and went to the dealership to drive it. James got a copy of my drivers license and I fille I did a lot of research on Ford Mustangs and looked at other dealerships and actually went to a few other dealerships and drove cars. I saw this one online and went to the dealership to drive it. James got a copy of my drivers license and I signed a form and he gave me the keys and I took off on my own to drive it. There was no pressure at the end of the test drive and I told him I would get back with him. A few days later when I told him I wanted the car he worked with me on the price and I was satisfied with the bottom line price. I traded in a Kia soul and they gave me a good price for it and I was only in the finance managers office for not more than 5 minutes signing paperwork. Then I was on my way with my car. It was so smooth and easy and quick. I've bought a lot of cars in the past and I would say this is one of my best experiences if not the best!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new Ford Mustang! Thank you for taking the time to write about your experience. It is wonderful to hear that James and Derek w...ere able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully,Samantha FordDigital Inventory Specialist, Roush Ford


    Worked with:
    James Cabiness

    Used Car Sales Consultant

    (5.0) 95 reviews

    Jill McCarron

    Administration

    NOT RATED

  • 5.0 out of 5
    August 15, 2019

    I went by myself and Mike had me drive it to show to my husband. We both love the car and they gave us incredible deal.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Roush Ford. We wish you safe travels in your ne...w vehicle and look forward to seeing you again soon!Respectfully,Samantha FordDigital Inventory Specialist, Roush Ford


    Worked with:
    Ken Peltz

    Business Manager

    (5.0) 139 reviews

    Mike Phillips

    Used Cars Sales Consultant

    (5.0) 27 reviews

    Jason Schaub

    General Sales Manager

    (4.8) 39 reviews

  • 1.0 out of 5
    August 7, 2019

    I took my Ford Focus into Roush to have them work on the transmission, all started out well, I was given a "loaner car" and sent on my way. A week later... and my car was ready for pickup. When I was given the loaner I told several service members that I would be driving the car a lot, I was told it was fine. When I gave the loaner back, there was a scratch and dent that was present when I was given the car but wasn't on the paperwork. Once the service team saw this, the customer service went from okay to absolutely horrid. I was told that I was not allowed to have MY car back until I admitted to the damage. The service manager, Bryan, was unhappy with the amount of mileage put on my car even though I told the woman at the counter and she said the mileage was okay. Especially when the reason I was being given a loaner was due to transmission issues that we're not my fault. Everyone treated me like a criminal that destroyed their car over a quarter sized dent and some scratching on the rim that (as I will continue to say) was not caused by me. The woman behind the counter comes out and tells everyone that I absolutely caused the damage and was extremely loud and rude about it. I was eventually given my car so I could leave. After leaving in tears over the situation Bryan calls me to tell me they found paperwork on the vehicle and they now know I did not cause the damage. I appreciated the apology given but I can't express the frustration I felt with this dealerships service department. My vehicle was also fixed (as far as I can tell) which I am thankful for, but I will never recommend or return to Roush Ford again, and will NEVER buy from Ford again. Regardless of what happened, there was absolutely ZERO reason to be treated as worthlessly as I was, and absolutely zero reason to be threatened into admitting to something I didn't do.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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