Lithia Nissan of Clovis

Best experience I had. Thanks to Jeff he helped me get a brand new 2025 car and I absolutely love it! Very professional and worked with me he was friendly and patient through the whole process. Thank you Jeff

Consumers be warned. This Nissan of Clovis dealership charged me $1,295.00 for a SWAT theft-deterrent device they claimed was already installed and mandatory. After contacting KARR Security Systems directly, I received confirmation from multiple representatives that no device was ever installed or registered to my vehicle. Despite providing proof, the dealership continued to deny it for months. It took four months before Rigoberto Heredia, the sales manager, finally took the time to properly investigate my issue and only then did he confirm that I was right and the security device had never been installed. He ultimately resolved the issue and approved the refund, but it should have never taken this long. Charging for a nonexistent product is a serious matter and appears to violate multiple California consumer protection laws regarding misrepresentation and improper add-on fees. I hope this review protects other buyers from going through the same situation and reminds them to be ready to file complaints with the DMV Investigations Unit, the Better Business Bureau, and Lithia Motors Corporate if needed. Lastly, I want to thank Rigoberto Heredia for taking the time to thoroughly investigate my case and ultimately doing the right thing by approving my refund.

I am extremely disappointed by the way this situation was handled. Their actions today were not only unprofessional but frankly disgraceful. They knowingly kept us waiting for over two hours, despite being fully aware that the vehicle was not on your lot but at a different location 10 miles away. To make matters worse, the car itself was in unacceptable condition and clearly not worth the time or effort. A total TRASH. Their behavior demonstrated a complete lack of responsibility and regard for our time. Offering services or products that are unavailable is misleading and disrespectful to customers. No one should be subjected to such careless treatment. I sincerely hope they reflect on this experience and take steps to ensure no other customer is treated this way. Their approach today was a clear example of poor professionalism and disregard for basic customer service standards. Hope never to hear from this dealer or their kind ever.

I normally don’t leave reviews, but my experience with this dealership was so frustrating and disappointing that I feel others should be aware. When I purchased my truck, I made it very clear that I did not want any dealer add-ons. Despite that, I was told more than once that I had to purchase them in order to even qualify for the loan. That turned out to be completely false. When I sat down with the finance manager to finalize the paperwork, he was confused as to why I was never offered an extended warranty or gap coverage — and in fact told me those products could have helped reduce my interest rate. He was able to add those options, but I was still forced into keeping the dealer add-ons I had specifically said I didn’t want. The add-ons themselves were never properly explained. For example, I was charged for something called “SWAT” and paint protection, but I have found no evidence that the paint protection was ever actually applied to my vehicle. I was also told the truck came with a brand-new battery and a 7-year warranty, only to later realize I was simply charged an outrageous fee for the warranty coverage rather than being given a new battery as represented. None of this was disclosed clearly or fairly. To make matters worse, after the sale I discovered damage on the rear bumper that had never been mentioned. Since the truck was backed in on the lot, I didn’t notice it until later. The truck was also not even cleaned properly before delivery — very disappointing for a major purchase. I want to point out that my salesperson was great to work with. The problem was the overall sales process, which was hectic, overwhelming, and deceptive. I feel like the dealership knew how badly I wanted the truck and used that to take advantage of me. I had bought a vehicle for my wife at another dealership just a few months earlier, and they had no issue removing the add-ons I didn’t want. This dealership, on the other hand, left me with thousands in unwanted products, a higher final cost than advertised, and a very sour experience. I would caution anyone thinking of buying here to read the fine print carefully and not to accept claims that add-ons are required to qualify for financing — because they aren’t. Transparency and honesty matter, and unfortunately this dealership fell far short on both. I have tried getting the general managers contact info with no luck. I do not want to have to take this to the next level but if needed I may have to. BBB, DMV, and consumer affairs. I have noticed other reviews also complaining of dealer add ons seems to be an ongoing thing and it’s really sad that people are being taken advantage of. All it is doing is padding there pocket the price listed online should be what you expect when you sign. Read below about SB 478 2. What Dealers Can Exclude California law allows licensed dealers to exclude the following from the advertised price without it being considered deceptive: • Government fees (sales tax, registration, title, smog fees, tire fees) • Official document processing or electronic filing fees • Finance charges 3. Dealer Add-Ons This is the gray area. • If an add-on is mandatory (i.e., the dealer will not sell the car without it), then under California’s existing DMV advertising rules and consumer protection laws, it should be included in the advertised price. • If an add-on is optional (like extended warranties, paint protection, GAP insurance, etc.), then it does not need to be in the advertised price — but it must be presented as optional to the buyer. The problem arises when dealers say the add-ons are required to get financing or to buy the car. That crosses into false or misleading advertising and unfair sales tactics, which can be a violation of California law even if SB 478 doesn’t directly cover it.

Do not buy from here!!!!! Worst place I’ve ever dealt with. From sales-financing to the manager-all terrible.

No comment .. I'm not ready to purchase a low used car yet. When I do I will call the dealership.. Hope you have a car like a 2019 Audi A3 AWD 2.0T

Please read, I should have looked at all the reviews before going to this dealership. I feel sorry for people that they take advantage of. We came in on July 8th and met with Joseph. He was very patient with us and let us drive several cars. The following day I took the day off to drive back to Clovis and make a purchase. Joseph again met with us at 5pm. We were and are very happy with how we were treated with him. However, the sales managers Aaron and David and finance person Marcus Cruz not so much. Aaron ( Sales Manager) was rude and condescending saying "oh you are just trying to get a car for cheap". He also tried to tax the car registration and tags. David (Sales Manager) low balled our trade in and made promises of $16,000 to be financed through a credit union. And that none of the additional charges for the SWAT and Glasscoat could be removed even when we stated that we did not want them. At one point we asked for our keys back but they never brought them to us. In the end, he showed us a monthly payment of $276± for a financed amount of $16,000. Finally at about 8:45pm we met with Marcus, in finance. We were rushed through the signing process and were not able to view the documents. We were presented with a 5 year, 60,000 mile warranty that covers everything from oil changes to mechanical issues (which he just wrote on a piece of paper). And because we were Costco members, he said, our rate would go down to 6.74% with a $49 increase to our payment for the warranty and there was no deductible for any repairs or maintenance. But never saw any actual documents, just a paper that Marcus wrote on. Then rushed again, "sign here, sign here, sign here", and out the door in 15 minutes. We asked for copies of everything that we signed and Marcus said they would be in our email. No email was ever received. We sent messages to Marcus, Maria and Joseph the next day asking for our paperwork for our transaction, warranties, credit report and service records. July11th we received an email from Marcus with no message and documents that we signed on our phone which we already had. We replied to him and asking for the complete package and still no response. We were finally able to talk to Isabel that afternoon and she sent over the contract and warranty information but nothing else. When reviewing the contract the total financed is $21,000 not $16,000. It was not disclosed that that was a $5,000 increase which raised our payment significantly. Also, when reviewing the warranty information it was for 36 months or 36,000 miles not 5 years or 60,000 miles, as promised. Plus there is a deductible and you have to ask for reimbursement for these services at which there is a limit. Needless to say this experience was been horrible and misleading (except for Joseph).As of July 11th we still had not received all the documents that we signed. July 12, got an email and phone call from the Finance Manager, Bobby Lopez and he asked us to come back in on Monday and they would make it right. We went in on Monday, July 14th (which is an hour one way) and met with Isabel not Bobby and she canceled the contract and went through the new one. She told us there is no 5 year/60,000 mile warranty available and never asked us about being a Costco member. Mysteriously she was able to remove all add-ons and additional warranties. We did keep one warranty for fear that they had sold us a car that might not be all that was promised. We never saw or spoke to Bobby. We will NEVER buy from any Lithia Dealership again!!!! And I would suggest that none of you do either. They make money not only on the cars but the financing. They get 2% for anything under 60 months and 2.5% for 72 months or more. Don't let them bully you. Just walk away. In California, car dealers must be upfront about all charges, including add-ons, and cannot force you to purchase them to qualify for financing. Add-on products & services must be presented as optional and cannot be forced upon buyer

Responsive to my emails, very nice but we couldn't come to an agreement. Overall nothing negative to say

I have bought 2 cars from clovis Nissan in the last 6 years, the buying. Experience was awesome both times. The issue I have is with their service department, the last 3 years they have went done hill really bad. Just bought a 2022 Nissan fronteir,great buying g experience bought on 12-23-24, well go 4 months later first service on truck 4-3-25 appointment made for 1:30 pm did not get it back until 5:30 pm. Then service said I have issues, out of alignment, all fluids need to be changed, all belts need to be replaced. Then they said they could do it all for $ 400. First the truck is only been drove on freeways since I bought. Next when bought truck they said it went through a big inspection and all fluids where changed, alignment done, so how is all this wrong with truck 4 months later. Next took the truck to another mechanic in clovis which is friend and he looked at everything wrote up. My alignment was dead on. Said fluids where good. Why would they do this. Not happey about it, it did cost me around $100 to get it checked and make sure it was all good with truck. If they sold a truck and went through inspection there should not be this many issues that their department wrote up on first visit.do. do not know if I want to keep taking my truck back for service at this place. Not happy with the last 3 times that have work done there. I do not normally give bad reviews, but not happy with the service team, although Hannah IA the best

Very attentive and answers questions put forth. Service is done quickly and efficiently which is important.