AutoNation Chevrolet Spokane Valley

Reviews

Average Ratings

4.1
106 lifetime reviews.
  • HASSLE FREE

    I had a good experience. there was plenty of inventory to choose from and I felt I got a decent buy and a very nice truck. No pressure and we c...

    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!


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    I had a good experience. there was plenty of inventory to choose from and I felt I got a decent buy and a very nice truck. No pressure and we came to a deal very quickly. When I got home I found the tail gate latch was not working correctly and they made an appointment the nest day and fixed it NC. jack

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!


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  • Excellent Customer Service

    Once again I put my trust in Autonation Chevrolet Spokane Valley and was so glad I did. Got exactly what I needed and wanted. Our sales person ...


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    Once again I put my trust in Autonation Chevrolet Spokane Valley and was so glad I did. Got exactly what I needed and wanted. Our sales person was outstanding and knowledgeable. The process was easy and quick. I will for sure come back when I need another rig.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Demonic Kia

    After a HORRIBLE experience with Demonic Kia, they came through with getting us,a Sonic that my 16 year old loves. The saleswoman, we had was ve...


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    After a HORRIBLE experience with Demonic Kia, they came through with getting us,a Sonic that my 16 year old loves. The saleswoman, we had was very interested in our needs and concerns. The finance department was great to work with. I thought, I wouldn't have anything good to say abour this dealership after the Kia, but they came through in the end!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing!

    I went down to autonation chevy after visiting multiple other places that were just trying to throw me into a car to get a sale. As soon as I set ...


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    I went down to autonation chevy after visiting multiple other places that were just trying to throw me into a car to get a sale. As soon as I set foot in auto nation they were super friendly and really helpful. I loved that they weren't pushy to get me into a car I didn't want. They listened to what I wanted and found me the perfect car! John was an exceptional salesman who was with me through the whole thing. they worked with me on the down payment and made my monthly payments something I could actually afford. I got exceptional service from the moment I stepped in to the moment I left in my beautiful Cruze! Thank you guys so much! I definitely recommend going in here it's worth it!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional quality used car buying

    Buying a car is never a fast process. But the the people at AutoNation, especially the sales consultant Brad Brooks. They did their best to make t...


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    Buying a car is never a fast process. But the the people at AutoNation, especially the sales consultant Brad Brooks. They did their best to make the process as painless as possible. Brad made sure that I got the car that was truly the best fit for me and my budget and did not try to sell me something that I did not need. I am truly happy with my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience at Chevy Autonation

    Great process for our "used" 2017 Chevy Traverse (only 306 miles on it!). Paperwork takes a while but the offered refreshments, a nice place to wa...


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    Great process for our "used" 2017 Chevy Traverse (only 306 miles on it!). Paperwork takes a while but the offered refreshments, a nice place to wait and conversation with the salesman.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchased Certified used car/ Serv. centr aweful

    I purchased a Certified Pre-owned car from Auto Nation Chevrolet in Spokane Valley. I love my car, however after 2 days I found out that my winds...


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    I purchased a Certified Pre-owned car from Auto Nation Chevrolet in Spokane Valley. I love my car, however after 2 days I found out that my windshield wiper washer was not working. I contacted the dealership, and the salesman I bought it from told me to bring it down and the service center would look at it. When I went down there, the person I spoke with at the service desk said because it was a Ford, the service guys "wouldn't have a clue" how to fix it. I know that those mechanics have to be ASE certified to work on all vehicles, so for him to say that was not true. He told me that because it was still under warranty, that I needed to take it to the Ford service center next door. Their service center was booked for over 2 weeks, so now I have to take time off work to get my car fixed. On top of this, I have the paperwork that states that my car is a Certified Pre-Owned car, and that the windshield wiper washer was checked and worked fine. Obviously, this box was just marked as being checked, and not really tested. So, I go online to send an email, there is no spot to do that. So I chat with a customer service rep., who says someone will get back to me LAST FRIDAY about my situation, or send me an email. I get no email, nor a phone call. Don't get me wrong, I love my car, but the service from the service center has put a very bad taste in my mouth. Don't expect us to recommend this service department to anyone.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best Car buying experience ever!!!

    Let me begin by stating that I've no financial gain by writing this review, nor would I accept it. I hate the car buying experience, visiting deal...


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    Let me begin by stating that I've no financial gain by writing this review, nor would I accept it. I hate the car buying experience, visiting dealerships, hate the games, etc. I'd been looking for several weeks for a new Corvette. Sending emails, and getting automated replies of how helpful they'd be to assist me. Never answering specific questions. (Since when can't a dealership have a real person response to an email?!?! BILL NOBLE at AUTONATION changed all of that. After a chat session at nearly 2:00AM no less, the next day I received not only a real response, but photos of the vehicle I wanted to boot! always a response to my dopey questions, typically in minutes, and with no feeling I was a bother. This was important because the dealership was clear across the country! I'm in Indiana, and they're in Spokane, WA. Still a bit reluctantly, I pulled the trigger and made the purchase, thinking this was where the wheels would begin to come off. See what I did there? :) Well once again I was blown away! Typically once you've singed a deal, salespeople are giving you the Home Depot blowbye... No return calls, passing you off to someone else, not mu job, etc... Not this guy! Bill NOBLE found another gear, kind of like my new Corvette, :) Bill worked tirelessly coordinating deliver of the car, pressing them for a timely delivery, and contacting me AFTER the sale to schedule a phone walk around of the vehicle....WHO THE HECK DOES THAT?!?!? Having a car licensed out of state can sometimes be a challenge, and this was no exception. But I must mention Alan and his finance team too was vey helpful in the process. I could go on and one but all you need to know is I'm now a fan of AUTONATION Chevrolet, and they've earned my business going forward. And a fan of BILL NOBLE. If you're reading this, it makes no difference where you are in the county. Never been this happy spending this much money! These guys, this guy, Bill Noble DELIVERS!!!! ASK FOR BILL, YOU WON'T BE DISSAPOINTED. Trust me......

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Walked in knowing which one I wanted, it was mine!

    Great staff, facilities, and I'm in love with my new car!


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    Great staff, facilities, and I'm in love with my new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Will NOT return

    Had a terrible experience with the sales managers. Our personal sales guy was great, but they found issues that we were told day of buying weren't...

    Dealer Response

    Thank you very much for sharing these comments, Katie. Our General Manager would like to help turn your lackluster experience around. If you're wi...


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    Had a terrible experience with the sales managers. Our personal sales guy was great, but they found issues that we were told day of buying weren't an issue and days later told us we had one day to fix the issues. (Paperwork, etc.) Myself and husband do not live in town, work schedules opposite and managers were not helpful until we said we would just "return" the tuck back to them and be done with them. Then we go in for tires, told we wouldn't wait for more than 1 hour and finally after 3 hours after me asking multiple times of a time frame did they have an idea of another hour. Overall, this has been a TERRIBLE experience. Will not come back for business with automation here.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for sharing these comments, Katie. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (509) 924-1150 to discuss what we can do to help.


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