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Reviews

Average Ratings

3.4
239 lifetime reviews. Includes reviews of DCH Toyota of Torrance from DealerRater.com
  • Easiest experience

    Needed a car for my daughter and Morgan killed it for us. Wanted a reliable safe used car and with Morgan's help, was able to get a new corolla f...


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    Needed a car for my daughter and Morgan killed it for us. Wanted a reliable safe used car and with Morgan's help, was able to get a new corolla for less than I planned on spending. Easy credit terms to help my daughter start her credit. Thank you Morgan and DCH!! You guys are the best. Be proud of your team and efforts. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Got a good deal !
    February 24, 2017

    I bought a cat here from Aaron Castro a few months ago! He was very helpful polite and courteous ! I had some questions about the car and so I wen...


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    I bought a cat here from Aaron Castro a few months ago! He was very helpful polite and courteous ! I had some questions about the car and so I went back and Aaron spent almost an hour going over everything again! Thanks again DCH Toyota and thanks Aaron!

    Does recommend this dealer

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  • Test drive at DCH Toyota
    February 24, 2017

    This is a very big dealership! There facilities are absolutly fabulous love! I took a test drive with Aaron Castro The test drive route was very ...


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    This is a very big dealership! There facilities are absolutly fabulous love! I took a test drive with Aaron Castro The test drive route was very nice with zero traffic!

    Does recommend this dealer

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  • 2016 Camry

    Was very pleased with the attention from DCH staff. They made it easy for us to purchase.


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    Was very pleased with the attention from DCH staff. They made it easy for us to purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Approval with no payment but salesman kept insisting on down
    February 19, 2017

    My boyfriend and I into the dealership with a pre-approval from a bank. The bank already had all of our paystubs etc that were needed. The transac...


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    My boyfriend and I into the dealership with a pre-approval from a bank. The bank already had all of our paystubs etc that were needed. The transaction should have been smooth, but the salesman Jeff kept insisting on a down payment that was not needed. Our approval was with $0 down, all that was need was for the credit app to be sent to the bank. After going back and forth we were told to go home and they would call us tomorrow. The call never came, so we called the bank and was told that we had been approved all we needed to do was return to the dealership to pick up the vehicle. So, we called the dealership and was told it was ok to come pick up the vehicle. On 2/18/17, my boyfriend returned to pick up the vehicle and was told by Jeff that he needed to put $2500 down to take the car which was not apart of the agreement with the bank. So, my boyfriend stated that he was not putting money down and was already approved with $0 down from the bank, since we had already spoken to the bank and gotten all the specifics of the deal including how much monthly payments were to be. So after being hounded about a down payment that was not apart of the deal with the bank we left without the car we were approved to buy. This was the worst experience I have ever had at a dealership with any salesperson. I would never return here, nor recommend DCH Toyota to anyone

    Does not recommend this dealer

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  • Great service at DCH Vehicle Exchange Program was......
    January 26, 2017

    My Service Advisor referred Vehicle Exchange Manager Hudson Lee to me. He is very straightforward with his words. Since I am in service for my wi...

    DCH Toyota of Torrance

    Hello Morisan, We are so happy to hear about your awesome experience with Hudson Lee! We are very lucky to have him as a part of our team. Thanks ...


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    My Service Advisor referred Vehicle Exchange Manager Hudson Lee to me. He is very straightforward with his words. Since I am in service for my wife's highlander and I just want to asked him about a new 2017 Toyota Camry SE and I had an older Camry that I want trade in. He go ahead appraise my Camry without seeing it just base on my service record and he gave me very good trade in price. we went over to test drive the Camry SE he go through the function and benefit of the car with me.i was so impress by his integrity and price. Ian end up buying a car from him that day.

    Does recommend this dealer
    DCH Toyota of Torrance

    Hello Morisan, We are so happy to hear about your awesome experience with Hudson Lee! We are very lucky to have him as a part of our team. Thanks for the awesome review! We look forward to seeing you back in the dealership in the future, enjoy your new Camry! Sincerely, Chris Hunter General Manager


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  • Car availability confirmed over ther phone was not there
    January 11, 2017

    I rec'd a call from Angelina, 310-602-7877, who left a message and asked if I was still coming. I called back at 11:00am, got her voicemail, and...


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    I rec'd a call from Angelina, 310-602-7877, who left a message and asked if I was still coming. I called back at 11:00am, got her voicemail, and confirmed that I would indeed be there. Since I was traveling there from OC, I remindeded her in the message that I was there for a specific car, 2014 Volt, and to please call me and if the car was no longer available and save me a trip. I drove to Torrance and arrived approx 12:15. I was told that Angelina was not available and was greeted by another salesman a few minutes later. He brought me the news that the Volt had been sold about an hour ago. The poor of professionalism and lack of consideration is beyond comprehension in today's world. Your emails and and phone calls seem to go out quickly, but it does not seem that there is any communication and cohesiveness in your operations. Frustrated in OC.

    Does not recommend this dealer

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  • Unresponsive & unhelpful when looking for new car

    While shopping for new RAV4 Hybrid, had to repeatedly ask for quote which took them 10 days to prepare despite my being told it would be emailed w...


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    While shopping for new RAV4 Hybrid, had to repeatedly ask for quote which took them 10 days to prepare despite my being told it would be emailed within an hour. They were uncoordinated, disorganized, and generally unhelpful and not responsive.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Thanksgiving Day Failure
    November 25, 2016

    Thanksgiving Day Failure...

    DCH Toyota of Torrance

    Hello, We are very sorry to hear that you visit was not satisfactory. I would like to have an opportunity to make it up to you. Please reach out t...


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    Thanksgiving Day Failure...

    Does not recommend this dealer
    DCH Toyota of Torrance

    Hello, We are very sorry to hear that you visit was not satisfactory. I would like to have an opportunity to make it up to you. Please reach out to me directly, as I would like to find out some more information about your situation. We appreciate any comments or feedback that will help improve our business. I look forward to speaking with you. Sincerely Christopher Hunter, General Manager


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  • DCH Toyota of Torrance Crashes Girl's Credit
    September 19, 2016

    After promising to allow my 19-yr-old to pay the down-payment in installments (so they could get another sale), DCH Torrance Toyota on Pacific Coa...


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    After promising to allow my 19-yr-old to pay the down-payment in installments (so they could get another sale), DCH Torrance Toyota on Pacific Coast Highway went ahead and cashed her whole check. This put her bank account in a big negative balance, and the bank will close her account if she doesn't quickly make it positive. "You can make payments for several months," said Jose, the Sales Manager, when he wouldn't budge on the down-payment amount. Even though my daughter has "remarkable credit" and was able to get the deal all on her own (without me co-signing), they insisted on a down-payment. The problem occurred when my daughter called to arrange the first payment and was told Jose wouldn't be in until the payment was due. When she showed up at DCH Torrance Toyota on the due date, Jimmy the finance guy told her the check was already cashed because it was sent to some main office right after the purchase. Jose just threw up his hands saying, "I'm really sorry, but there's nothing I can do." DCH Torrance Toyota wouldn't return my calls for a week. When I went in and demanded they get my daughter's bank account in the black, some other finance guy said he didn't like my attitude and marched me out of his office saying, "I'm not going to deal with you." I was promised a call from the general manager, Chris Hunter. I never heard from him. I was promised I would get a resolution to the problem after the weekend (because the general manager is "unavailable on Saturdays and Sundays."). I was again promised a call just after 9am on Monday. That was three hours ago. When I went to handle this on Friday, a finance guy escorted me out of his office saying he didn't like MY attitude and wouldn't deal with me. When I said I should announce to his customers how DCH Toyota of Torrance screws their customers, he loudly said, right on the showroom floor, "I don't care!" And that was after I asked some guy at the receptionist desk wearing a Toyota shirt to send my daughter back to the finance office when she arrived. Before I could finish, he looked at me with a sideways glance and muttered, "I don't know who your daughter is." **Jose has since called to say that "Morgan" has once again declined to resolve this situation.

    Does not recommend this dealer

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