AutoNation Ford Union City

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4.3
(1,176 reviews)
Visit AutoNation Ford Union City
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–6:00pm
New (888) 865-0187 (888) 865-0187
Used (888) 876-0261 (888) 876-0261
Service (877) 860-0143 (877) 860-0143

Inventory

See all 122 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2012.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.3
(1,176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Very much a one way deal.

Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are in contact with GM and that doesn't seem to help much. Still waiting to hear back from them on the ford points and the floor mats. May be a lost cause but they should honor their deal all the way through. We did our part. They need to do theirs.

1.0

Very much a one way deal.

Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are in contact with GM and that doesn't seem to help much. Still waiting to hear back from them on the ford points and the floor mats. May be a lost cause but they should honor their deal all the way through. We did our part. They need to do theirs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Ford Union City

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5.0

Great experience!

From start to finish I had a smooth experience. My saleswoman Shardae was very patient throughout the entire process. As well as the finance guy Law Williams. Great team of professionals.

5.0

Great experience!

From start to finish I had a smooth experience. My saleswoman Shardae was very patient throughout the entire process. As well as the finance guy Law Williams. Great team of professionals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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5.0

Purchased vehicle

My experience was great as it was the 1st time. Cynthia is one of a kind she goes above and beyond to help customers. Law was also very great closing out my paperwork. Overall experience was top notch. I will definitely refer others.

5.0

Purchased vehicle

My experience was great as it was the 1st time. Cynthia is one of a kind she goes above and beyond to help customers. Law was also very great closing out my paperwork. Overall experience was top notch. I will definitely refer others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Falesia, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Union City! We do hope we can be of assistance in the future. Take care!

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4.0

Overall good experience.

The car buying industry has not improved in at least 40 years, the endless hours in the show room, reams of paperwork, etc. The people involved were all very nice and helpful and we enjoyed speaking and sharing with them.

4.0

Overall good experience.

The car buying industry has not improved in at least 40 years, the endless hours in the show room, reams of paperwork, etc. The people involved were all very nice and helpful and we enjoyed speaking and sharing with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michael, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you'd be willing to provide more feedback, please reach out to us at (770) 674-6075 so we can assist you further.

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5.0

FIVE STAR SERVICE

I hope that this letter finds everyone at the dealership well. I just wanted to take some time to show my extreme gratitude and appreciation to Cynthia L. for her exceptional customer service during my purchase of my brand-new car. I am a repeat customer of Cynthia?s and each and every time I come to the Union City location, she has been extremely attentive and friendly with an awesome smile. She took the time to listen to the specific features I wanted with the new car. I admire the knowledge she has about the new features of the Ford Mustang. Cynthia took time to search for the right car for me even when she wasn?t feeling well. She made the entire process easy from the beginning until I drove off the lot with my new car. I want to thank Cynthia L. once again for her outstanding customer service and everyone on her team at Union City AutoNation. She is the person I will recommend to my family and friends. She is an absolutely amazing asset to the dealership. I wish her the absolute best.

5.0

FIVE STAR SERVICE

I hope that this letter finds everyone at the dealership well. I just wanted to take some time to show my extreme gratitude and appreciation to Cynthia L. for her exceptional customer service during my purchase of my brand-new car. I am a repeat customer of Cynthia?s and each and every time I come to the Union City location, she has been extremely attentive and friendly with an awesome smile. She took the time to listen to the specific features I wanted with the new car. I admire the knowledge she has about the new features of the Ford Mustang. Cynthia took time to search for the right car for me even when she wasn?t feeling well. She made the entire process easy from the beginning until I drove off the lot with my new car. I want to thank Cynthia L. once again for her outstanding customer service and everyone on her team at Union City AutoNation. She is the person I will recommend to my family and friends. She is an absolutely amazing asset to the dealership. I wish her the absolute best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Ford Union City and we hope to be of service again in the future.

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5.0

Shardae was awesome

Shardae was professional, amazing, patient, and found answers if she did not know them. Highly recommend her!! My only complaint/recommendation was the process in dealership should not take 5 hours if price is agreed upon before arriving.

5.0

Shardae was awesome

Shardae was professional, amazing, patient, and found answers if she did not know them. Highly recommend her!! My only complaint/recommendation was the process in dealership should not take 5 hours if price is agreed upon before arriving.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michele, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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2.0

On December 28th, went to the Dealership at 2:30pm to get

On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford fusion..he came back and told me it will be ready in 15-20 minutes..30 minutes past and another worker finally brought my car to the front and said NO BODY KNEW anything about the work on the car..very, very disappointment and poor poor service.. Never got an email or call for the inconvenience and communication..

2.0

On December 28th, went to the Dealership at 2:30pm to get

On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford fusion..he came back and told me it will be ready in 15-20 minutes..30 minutes past and another worker finally brought my car to the front and said NO BODY KNEW anything about the work on the car..very, very disappointment and poor poor service.. Never got an email or call for the inconvenience and communication..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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5.0

Very prompt service as soon as I got there, very friendly

Very prompt service as soon as I got there, very friendly staff, was there an our & my car was ready to drive away.

5.0

Very prompt service as soon as I got there, very friendly

Very prompt service as soon as I got there, very friendly staff, was there an our & my car was ready to drive away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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2.0

My initial review would have been excellent.

My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out a solution to my problem, but that did not happen. Because of that, I can not recommend anyone to do business with this branch. I estimate that I will be paying an extra $15,000 for this vehicle.

2.0

My initial review would have been excellent.

My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out a solution to my problem, but that did not happen. Because of that, I can not recommend anyone to do business with this branch. I estimate that I will be paying an extra $15,000 for this vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Bernard, we are deeply disappointed by your experience at AutoNation Ford Union City. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6075 to discuss what we can do to help.

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1.0

I recently had a disappointing service experience at the

I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and my family. Throughout the three weeks it ultimately took to get my car back, I felt communication from the dealership was sorely lacking. I had to continuously call or visit in person just to get updates about my vehicle. In the end, the only repairs done were a battery swap and new alternator install – certainly not three weeks of work. The service advisor, Joseph, was friendly, but the communication gaps and delays were unacceptable. Given the experience, I will not be returning to this dealership for service again. I hope they will improve communication and transparency with customers in the future.

1.0

I recently had a disappointing service experience at the

I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and my family. Throughout the three weeks it ultimately took to get my car back, I felt communication from the dealership was sorely lacking. I had to continuously call or visit in person just to get updates about my vehicle. In the end, the only repairs done were a battery swap and new alternator install – certainly not three weeks of work. The service advisor, Joseph, was friendly, but the communication gaps and delays were unacceptable. Given the experience, I will not be returning to this dealership for service again. I hope they will improve communication and transparency with customers in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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