AutoNation Ford Jacksonville

I've purchased 2 cars from this dealership and had a great experience both times. We recently brought one of those cars in for a recall and were asked... if we were interested in an appraisal. Having no interest in selling our car I said "no." Myka English did the appraisal anyhow. Trust is hard to come by in the car business. It is built on integrity and treating a customer right. Today this dealership lost my trust.

Fantastic service rep. Knowledgeable. Kind and very thorough

2016 Ford Explorer Sport. The general sales manager, Mike Crynock, made us feel valued and comfortable, and was extremely helpful in the selection of... options. Likewise, the sales associate, Jordan Pence, made us feel valued and comfortable, and was very knowledgeable and informative, i.e. gave us very specific information about the Explorer and the options, helping us to make decisions; and, after the decision to purchase the vehicle, Jordan spent a lot of time teaching us about the operation of the vehicle. Also, Jordan's involvement in our decision-making process was very appropriate--he gave us space to talk on our own and answered our questions without our feeling pressured into making a decision.

I brought in my truck for a check engine light and a recall. Service was fine for the recall, but when it came to the diagnostic and quote things fell... apart. The only information I was given was ?valve/transducer? with $420 for parts $470 for labor total cost $950. After talking with the manager the quote was reduced to $670 and I was given the part number that were to be replaced. Looking into the parts ($180 total) the adjusted quote now made sense, but how do you trust their estimate of labor. They were polite and professional, but it didn?t really make a difference at that point. I won?t be doing business with them again and couldn?t in good conscious recommend them.

My vehicle received quality service and was returned to me clean and undamaged. My service rep kept me updated on the repairs and progress.

I had to have my battery replaced. It was very busy at the dealership. However, Ms Stevens was very patient and helpful.

Ford, Jacksonville, Service Department did an excellent job with my recent oil change and check up. Because I always choose to use Ford for servicing... my Ford Escape, there are no major problems with my 6-1/2 year old Ford Escape. I highly recommend this dealer.

Thank you Stephanie for being so friendly and making sure I had everything I need while my car was being service.

Laura Stevens was my service advisor. She was awesome. Thank you for excellent service!

My daughter bought a vecle from this dealership. First the car price dropped and they tried to recoup by no offereing the 90 day warranty and selling... it instead. They sold her a car with problems with the air conditioner. They new the a/c was not good. They fied it enough to rive it off the lot. Bad Bad business....Don't use.