AutoNation Ford Jacksonville

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Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 8:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun 9:00 AM - 4:00 PM
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Reviews

4.7
157 lifetime reviews.
  • Great purchasing experience.

    2016 Ford Explorer Sport. The general sales manager, Mike Crynock, made us feel valued and comfortable, and was extremely helpful in the selectio...


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    2016 Ford Explorer Sport. The general sales manager, Mike Crynock, made us feel valued and comfortable, and was extremely helpful in the selection of options. Likewise, the sales associate, Jordan Pence, made us feel valued and comfortable, and was very knowledgeable and informative, i.e. gave us very specific information about the Explorer and the options, helping us to make decisions; and, after the decision to purchase the vehicle, Jordan spent a lot of time teaching us about the operation of the vehicle. Also, Jordan's involvement in our decision-making process was very appropriate--he gave us space to talk on our own and answered our questions without our feeling pressured into making a decision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Poor Service and Customer Communication

    Arrived 930am on a Thursday appointment for a major repair with intention to wait. Was 2pm before they advised that the problem was located, but w...


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    Arrived 930am on a Thursday appointment for a major repair with intention to wait. Was 2pm before they advised that the problem was located, but would need to keep truck overnight but anticipated it would be ready next morning. I did not have transportation, so they referred me to Enterprise across street for "a Ford AutoNation discount" because shuttle did not go to Beaches. Rate was $54 for cheapest rental. Walked a mile to JTA bus stop at Avenues, 2 hour bus ride home. Next morning 11:15 am, service writer called to tell me truck was repaired, except it was wrong truck, not mine!! Got a ride later, was dropped off at 1:45 pm, at that time service writer had no idea about truck status, she went back to check, returned and said mechanic was just driving it back to BEGIN repair, 29 hours after I arrived!! I told her if the truck was untouched now, I wanted it back and would take it elsewhere. Took 15 more minutes before I got it back. When I asked to speak to a service supervisor or manager, I was told neither was on the property. The only explanation offered was that the mechanic told her on the previous day that he was working on it, and that she "didn't understand these young people," No apologies, no effort to work it out. Previously had taken truck there, but not in four years. Will NOT return to Auto Nation Ford on Phillips Hwy.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Owner

    Smooth transaction and A nice salesman.look forward to future service with Ford on my used vehicle


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    Smooth transaction and A nice salesman.look forward to future service with Ford on my used vehicle

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2010

At AutoNation Ford Jacksonville, we believe in providing premium customer service for the life of your vehicle. Shop online and reserve a vehicle for up to 48 hours with AutoNation Express. Plus, our quality pre-owned vehicles are priced right. So, there is no haggling, no back and forth and no pressure. You can be certain that our no-haggle price is low because it's backed by a Money-Back Guarantee. If for some reason you're not happy with the price, or anything else for that matter, you have 5 days or 250 miles to bring it back for a full refund. No questions asked. Just another way we make car buying easy.