AutoNation Ford Jacksonville

4.4
(1,523 reviews)
Visit AutoNation Ford Jacksonville
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–8:00pm
Sunday 12:00pm–6:00pm

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New (888) 448-3190 (888) 448-3190
Used (866) 984-2303 (866) 984-2303
Service (877) 216-4946 (877) 216-4946

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See all 207 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since October 2010.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.4
(1,523 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Good personnel that are willing to work with you.

Good personnel that are willing to work with you. JR was great to work with.

5.0

Good personnel that are willing to work with you.

Good personnel that are willing to work with you. JR was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Noel was extremely helpful with us purchasing our new

Noel was extremely helpful with us purchasing our new vehicle. We test drove multiple vehicles and even took one home. We never felt pressure and everyone was helpful and knowledgeable. Ford didn’t disappoint again. That’s why we keep coming back.

5.0

Noel was extremely helpful with us purchasing our new

Noel was extremely helpful with us purchasing our new vehicle. We test drove multiple vehicles and even took one home. We never felt pressure and everyone was helpful and knowledgeable. Ford didn’t disappoint again. That’s why we keep coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!

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4.0

Recently took my 2023 Ford Ranger in for Service and to

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and checking in was easy. Talked to the Susan the Service Advisor and she took care of getting me checked in and she made notes of things for them to check. She told me I may not be able to get my truck back until Friday. Kind of bummed, but understood it would take some time to look at my issues. One of the issues I was having was my Driver's Side rear floorboard would get wet when it rained. Was informed on Friday that the part would arrive Saturday and that I could potentially pickup my Truck on Monday. I asked Susan which part and all she could say was a seal but did not know which one. I feel that the part that was being ordered should have been available in the computer system or central location the Service Advisor could look at. I called the dealership on Monday afternoon and was told by Susan that the Service Technician had called out sick and couldn't tell me if the seal had arrived and been replaced. Again, this is information that should be available to the Service Advisor. Another issue I had reported was a clunk sound when stopping or taking off. The Service Advisor said that the Service Technician could not get the sound to appear and asked me to come in and see if I could get the sound to show up with a technician. I arrived on Tuesday morning to do so and could not get the sound to duplicate. No issue there, but I asked if they knew if the seal had been replaced yet and she could not answer the question. When I took the test drive, it was with a Service Technician manager, and he told me that he believed the seal had been replaced but would confirm. He offered to reset the transmission modules to see if that cleared up the clunk sound that I occasionally heard. Received a call later that day that the truck was ready to be picked up. Picking up the truck was easy. Another Issue I reported was that the factory ordered and installed tonneau cover was leaking. The Service Advisor told me that it even though it was ordered and installed from the factory that it was not covered under warranty per the parts manager. I don't agree with this. The Oil change and service done to my truck seem to have been done correctly and on the Wednesday I dropped it off. So far the Seal that they replaced on the driver's side rear door seems to have stopped the water leaking into the truck. Susan was very professional and friendly. My biggest recommendation is that Service Advisors have access to more information prior to contacting customer to be able to better answer questions.

4.0

Recently took my 2023 Ford Ranger in for Service and to

Recently took my 2023 Ford Ranger in for Service and to check a couple of issues I was having. Making an appointment online was super easy. Showed up the morning of my appointment (a Wednesday) and checking in was easy. Talked to the Susan the Service Advisor and she took care of getting me checked in and she made notes of things for them to check. She told me I may not be able to get my truck back until Friday. Kind of bummed, but understood it would take some time to look at my issues. One of the issues I was having was my Driver's Side rear floorboard would get wet when it rained. Was informed on Friday that the part would arrive Saturday and that I could potentially pickup my Truck on Monday. I asked Susan which part and all she could say was a seal but did not know which one. I feel that the part that was being ordered should have been available in the computer system or central location the Service Advisor could look at. I called the dealership on Monday afternoon and was told by Susan that the Service Technician had called out sick and couldn't tell me if the seal had arrived and been replaced. Again, this is information that should be available to the Service Advisor. Another issue I had reported was a clunk sound when stopping or taking off. The Service Advisor said that the Service Technician could not get the sound to appear and asked me to come in and see if I could get the sound to show up with a technician. I arrived on Tuesday morning to do so and could not get the sound to duplicate. No issue there, but I asked if they knew if the seal had been replaced yet and she could not answer the question. When I took the test drive, it was with a Service Technician manager, and he told me that he believed the seal had been replaced but would confirm. He offered to reset the transmission modules to see if that cleared up the clunk sound that I occasionally heard. Received a call later that day that the truck was ready to be picked up. Picking up the truck was easy. Another Issue I reported was that the factory ordered and installed tonneau cover was leaking. The Service Advisor told me that it even though it was ordered and installed from the factory that it was not covered under warranty per the parts manager. I don't agree with this. The Oil change and service done to my truck seem to have been done correctly and on the Wednesday I dropped it off. So far the Seal that they replaced on the driver's side rear door seems to have stopped the water leaking into the truck. Susan was very professional and friendly. My biggest recommendation is that Service Advisors have access to more information prior to contacting customer to be able to better answer questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, please reach out to us at (904) 242-6499 so we can assist you further.

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5.0

Great customer service!

Sincere thanks to Doug Hastings and all the service people at AutoNation Jacksonville. They made the purchase of my ?21 Lexus 300h very smooth. Great expertise and kind service.

5.0

Great customer service!

Sincere thanks to Doug Hastings and all the service people at AutoNation Jacksonville. They made the purchase of my ?21 Lexus 300h very smooth. Great expertise and kind service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Nathan, your comments keep us motivated and working hard for all our guests! We hope to see you soon!

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5.0

we were very pleased with the whole shopping and buying

we were very pleased with the whole shopping and buying experience. the sales team were very pleasant to work with. very little haggling to come to an agreement.

5.0

we were very pleased with the whole shopping and buying

we were very pleased with the whole shopping and buying experience. the sales team were very pleasant to work with. very little haggling to come to an agreement.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

If you need a vehicle, this dealership has some of the

If you need a vehicle, this dealership has some of the most ethical business I’ve experienced in a dealership. If you get the chance to work with Jose, you will have an absolutely incredible and stress free buying experience.

5.0

If you need a vehicle, this dealership has some of the

If you need a vehicle, this dealership has some of the most ethical business I’ve experienced in a dealership. If you get the chance to work with Jose, you will have an absolutely incredible and stress free buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Great Experience!!

Kyle was absolutely awesome to work with. Every time I have purchased a vehicle in the past, the salesperson has been pushy and overbearing. Understandable it?s somewhat the nature of the job as a salesman but it often goes too far and the salesperson is dishonest and rude. My experience with Kyle at AutoNation was entirely different. He was respectful, patient with all of my questions, and worked the price down (didn?t just pretend and come back with manipulated numbers like other dealerships). We decided to leave as this was the first dealership we visited to check out other vehicles. Later in the day, we called Kyle up as we decided to go with him for the purchase. We called from the bank and he sent over everything we needed immediately and he made the whole process super easy and clear. I would highly recommend AutoNation and Kyle to anyone looking to buy.

5.0

Great Experience!!

Kyle was absolutely awesome to work with. Every time I have purchased a vehicle in the past, the salesperson has been pushy and overbearing. Understandable it?s somewhat the nature of the job as a salesman but it often goes too far and the salesperson is dishonest and rude. My experience with Kyle at AutoNation was entirely different. He was respectful, patient with all of my questions, and worked the price down (didn?t just pretend and come back with manipulated numbers like other dealerships). We decided to leave as this was the first dealership we visited to check out other vehicles. Later in the day, we called Kyle up as we decided to go with him for the purchase. We called from the bank and he sent over everything we needed immediately and he made the whole process super easy and clear. I would highly recommend AutoNation and Kyle to anyone looking to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello Nathaniel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

Clean, professional, accommodating, responsive.

Clean, professional, accommodating, responsive. They were prepared to answer all questions and were considerate of our needs and desires.

5.0

Clean, professional, accommodating, responsive.

Clean, professional, accommodating, responsive. They were prepared to answer all questions and were considerate of our needs and desires.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

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4.0

Communication was very poor initially.

Communication was very poor initially. After we continued to reach out to them, communication got better. On site visit and process was very good.

4.0

Communication was very poor initially.

Communication was very poor initially. After we continued to reach out to them, communication got better. On site visit and process was very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

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5.0

Very experienced and customer friendly.

Very experienced and customer friendly. All personnel keep the customer satisfaction and experience in mind.

5.0

Very experienced and customer friendly.

Very experienced and customer friendly. All personnel keep the customer satisfaction and experience in mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

We are pleased to hear you had such a positive experience with us, Rebecca! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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