AutoNation Ford Jacksonville

Reviews

Average Ratings

4.6
207 lifetime reviews.
  • Great purchasing experience.

    2016 Ford Explorer Sport. The general sales manager, Mike Crynock, made us feel valued and comfortable, and was extremely helpful in the selectio...


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    2016 Ford Explorer Sport. The general sales manager, Mike Crynock, made us feel valued and comfortable, and was extremely helpful in the selection of options. Likewise, the sales associate, Jordan Pence, made us feel valued and comfortable, and was very knowledgeable and informative, i.e. gave us very specific information about the Explorer and the options, helping us to make decisions; and, after the decision to purchase the vehicle, Jordan spent a lot of time teaching us about the operation of the vehicle. Also, Jordan's involvement in our decision-making process was very appropriate--he gave us space to talk on our own and answered our questions without our feeling pressured into making a decision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mr. Ortiz

    I seen a preowned truck online that you had recently received and was contacted by your sales person to look at it. Salesperson was friendly but ...


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    I seen a preowned truck online that you had recently received and was contacted by your sales person to look at it. Salesperson was friendly but could have been more knowledgeable about vehicle , but sale went through anyway. Sales manager was very helpful in process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3rd AutoNation purchase

    3 of the last 4 vehicles have been purchased at an AutoNation, bought my 2nd vehicle here at AutoNation Ford of Jacksonville because of the top no...


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    3 of the last 4 vehicles have been purchased at an AutoNation, bought my 2nd vehicle here at AutoNation Ford of Jacksonville because of the top notch service, support and friendliness. Will continue having the vehicle serviced here for the same reasons. Thanks Shawnta!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hyundai Tucson

    Great place and helpful people! Easy process and not too long of a wait with paperwork. Thanks, guys!


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    Great place and helpful people! Easy process and not too long of a wait with paperwork. Thanks, guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • auto nation the avenues

    Good visit, was on time, did 15,000 mile checkup, all was fine


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    Good visit, was on time, did 15,000 mile checkup, all was fine

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Ford C-max - AutoNation

    Nice car, very pleased. Good purchase experience. Efficient and friendly dealer. Very accommodating and convenient, finding the right car, handlin...


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    Nice car, very pleased. Good purchase experience. Efficient and friendly dealer. Very accommodating and convenient, finding the right car, handling trade-in, closing the transaction. Not to reflect on this particular dealer, but Auto Industry as a whole should abandon 'Dealer Service Fee'. Every dealership has it. It's an additional cost (between $200 and $1,000, $799 in this case) not disclosed on the sticker. It just surprises you when you go to pay, similar to the sneaky hotel 'Resort Fees'. Auto Industry should be up front with pricing. Sticker price is the REAL asking price and the FULL asking price. No tricks. No surprises.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service work

    without an appointment that got me in and out for some routine service.


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    without an appointment that got me in and out for some routine service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Moving day!

    Everyone was amazing at Autonation. This was our third Ford dealership we went to to look for the perfect Ford Transit Cargo van. We needed it to ...


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    Everyone was amazing at Autonation. This was our third Ford dealership we went to to look for the perfect Ford Transit Cargo van. We needed it to move across the country and then we will make it a camper van for us to travel in. While everyone was very helpful, we felt very fortunate to have gotten Jake. He was knowledgeable about the vans (which is NO joke) as well as ways for us to save! He knew that we would be delayed in buying until I signed a contract with work but knew that once I signed, we would be quickly moving. He was patient and never pushy and then when the time came he made the process as quick and seemless as possible! We are excited about our adventures ahead and Jake seemed genuinely excited for us as well! If we were not moving to New Mexico, we would be back when it came time to buy again. This experience was the best to date when buying a vehicle and will be hard to live up to. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ricardo Allen Salesman and Robert Bradley Finance

    Ricardo Allen, Auto Nation Ford Sales man is the greatest. He was cordial throughout the entire process and not a high pressure salesman. He exp...


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    Ricardo Allen, Auto Nation Ford Sales man is the greatest. He was cordial throughout the entire process and not a high pressure salesman. He explained everything about the vehicle I was interested in and helped me to see how I could afford it. I actually passed up 2 closer dealerships to my home to do business with him! You want a car; Ricardo will work with you. I must say Robert Bradley in finance is the same way. He will work with you. If you tell him you don't want a certain aftermarket he will show you others that may suit your budget. After that he will work with you to complete the purchase paperwork in a highly professional manner. Great Teamwork going on at Auto Nation. My hats off to the auto Nation Team. Job well done.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Oil change, tire rotation make quick and easy

    It is easy to get an appointment. The repairs are done right and on time


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    It is easy to get an appointment. The repairs are done right and on time

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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