AutoNation Ford Jacksonville

Ashley King signed my car in and saw that service was completed.

I like the service on this place the work is fast and clean. Thank you.

The service at Auto Nation was GREAT. The techs were fast and very detailed in the service of my transit. I purchased my transit and got the best price in town. Sales person was very helpful and had helped me thru the process without any stress. Great place to shop for a car or van. Thanks Auto Nation. 5 star +++++++++++

I was treated kindly and with respect. I did not have to wait long for them to fix my car. I really like going to this dealership because they are always professional and respectful.

Sales department was great, however, service department not really. Had our vehicle in there for service evaluation and repairs. Took several calls on our part to get information and when repairs would be completed. Not sure with our new purchase if we’ll use for our service maintenance.

The reason for our visit was for service and as usual, our experience with the service department is always great. Our service advisor, Gary called when he said he was call and answered all of our questions thoroughly. Gary was very pleasant to work with. Our issue was actually with the Finance Manager, Bob. This all started back during the week between Christmas and New Year’s. We have a 2013 Ford Explorer that we purchased a Ford Extended Warranty that was about to expire on 12/30/2022 and we wanted to inquire about purchasing another warranty to extend coverage. So we went to the dealer and waited to speak to the Finance Manager for about an hour. At which point Bob came over to us and advise that he was very busy. We said that’s fine, we understood. We gave him our information and a letter that we had received stating that our warranty was about to runout and he said he would look into it and call us later. After calling in several more times to have him or anyone call us back to discuss an extended warranty with no success, we went to the showroom. We were finally directed to Bob and he took us to his office. He was immediately negative about the entire thing, saying to keep your money, it’s going to be expensive, that he was just trying to save us money. All of those things may have very well been true, but his demeanor and attitude were unhelpful and off-putting. All we wanted from the start of this unnecessarily long unresponsive process were some figures on another Ford Extended Warranty, because we like to keep our Explorer in top running order. This rating is a reflection on how we are typically treated when we go to our dealership; however, it is not a reflection on how our inquiry of possibly purchasing another extended warranty was handled.

When my former rep Jessica was there I had amazing service. Since she has left I have had sub par service. No return calls, no return emails, overcharged and no communication.

Have found the service department honest, reliable and fast. Don't sell you what you don't need.

Purchased a vehicle and my sales representative, Milani, was professional and the process was seamless.

Thank you, I will come again in the future for any service needs you can provide.