Reviews
The whole process was smooth, I had an appointment that
The whole process was smooth, I had an appointment that helps. My appointment was at 8:00 and was on my at 9:30. I’m a repeat customer and have always been satisfied with the quality of the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice area and friendly customer service.
Nice area and friendly customer service. My escape had battery issues and they communicated well during the entire process.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Dependable Service
Service Center always does a nice job. Quick and efficient service. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Trenton in the service department was so kind and
Trenton in the service department was so kind and knowledgeable. He was fantastic to work with on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Tale of two tows
Battery light came on in car away from home and had to have it towed to this place. By the time the looked at my car, over a week later, the battery was dead. They said they did a diagnostic test after replacing battery and found nothing else wrong. Well driving home, the cars electrical system went haywire and died. We didn?t even make it home, and have to have the car towed again home. Not sure what is going on but now have two towing cost for just a bad battery?!
- Customer service 2.0
- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nicole, we are deeply disappointed by your experience at AutoNation Ford Jacksonville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 242-6499. We hope to hear from you.
The sales and finance team were very acomodating and I
The sales and finance team were very acomodating and I appreciate how easy the process was.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast service
The issue was resolved quickly on our business truck. The service tech was very helpful and supportive.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sandra, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Dropped my vehicle off Friday nite for service on
Dropped my vehicle off Friday nite for service on Saturday. Midday Saturday received a text saying vehicle was ready, fast service. Stephanie is the Best. She has real concern for her clients and always has their best interest at heart!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Ford Autonation Phillips Hwy is an excellent source for
Ford Autonation Phillips Hwy is an excellent source for quality and professional service. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Jacksonville and we hope to be of service again in the future.
I came in for an oil change and they discovered a water
I came in for an oil change and they discovered a water pump leak as part of the dealership's comprehensive service work. Gary Chaney was my advisor and explained the problem to me and helped get it scheduled. He was very professional and kind as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chris, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Jacksonville. Don't hesitate to call us if you ever need anything. Be safe on the road!