AutoNation Ford Jacksonville

Was able to book an oil change online which was convenient. Showed up and was greeted and car was taken back promptly. Was a bit surprised when I was told the oil change would cost $300. Oil change was complete and I was in my way in under an hour. Lounge to wait was clean and comfortable. Once I got home I could smell oil burning. The next morning I noticed oil had dripped onto my garage floor. I notified the dealership and was told to bring the car back in. When I did they explained when the oil was changed the oil spilled on the splash guard and was not cleaned by the mechanic before it was returned to me. They suggested next time not booking the last appointment in the day when mechanics are in a hurry.

Efficient and courteous service in a timely manner! Thank you for contacting me of the recall that needed to be done!

Fast service. Staff are kind and caring. I love AutoNation Ford Jax because my car has always been taken care of promptly and satisfied.

My car was to have a oil change and tires rotated! My car takes 0/20 oil thay used 5/20. Thay did not rotate my tires!!!!

Great service as always from Ms. Susan in Service. Very prompt and professional! Much appreciated as always!

How to get free customer service from this place.It’s really nice love the hot chocolate and coffee.Awesome service. Young lady who Wait tell me all the time it’s great. This dealership is nice I’m coming to stay here along time.

Always a delight to work with Stephanie who scheduled the maintenance appointment and kept me informed of its progress, and scheduling transportation from home to dealership to retrieve my vehicle.

A Hello there. Really I’m not happy because I was there on Monday for the recall and I asked to inspect more, but not. That’s why I’m not happy. Thank you.

Gary and the staff at Autonation have always taken great care of our vehicles. They are very pleasant to work with and get the work done in the expected timeframe.

I would like to personally recognize Randy, a superior salesperson. He took care of me with grace and compassion. I would also like to recognize Sean in finance. His friendly and welcoming attitude surprised me, being from the usual stiff finance department. Overall, the dealership tries very hard to satisfy each and every customer. Their 2 areas of improvement would be: customer wait time and their service department. Their service department is very large and organized, yet they do not seem to take the time to fully investigate a luxury vehicle such as a BMW, before they make the incorrect decision and tell the female customer that they in fact need a brand new $450 Pirelli tire. I know this to be true because Discount Tire in Durbin patched the tire for FREE and assisted me when Auto Nation Ford service dept did not.