AutoNation Chevrolet Northpoint

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Reviews

Average Ratings

4.9
185 lifetime reviews.
  • Recommended

    Easy to work with and good people. Also feel that they gave me an excellent deal. Process of negotiation was sort of slow and dealership made a mi...

    Dealer Response

    We appreciate your response and recommendation of the team here, Franklin! Drive safe, and we'll see you on the road.


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    Easy to work with and good people. Also feel that they gave me an excellent deal. Process of negotiation was sort of slow and dealership made a mistake in describing one vehicle feature in their post online. But that is minor and overall good experience. I would certainly recommend them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your response and recommendation of the team here, Franklin! Drive safe, and we'll see you on the road.


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  • Great Experience!!

    Reinaldo Saenz was a great Salesman and did not give up on getting me approved for the vehicle I wanted.


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    Reinaldo Saenz was a great Salesman and did not give up on getting me approved for the vehicle I wanted.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    Great experience working with my salesman Robert Billings and the entire Autonatiin Chevrolet team. I will definitely recommend their dealershi...


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    Great experience working with my salesman Robert Billings and the entire Autonatiin Chevrolet team. I will definitely recommend their dealership to others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Too Much Competition - Poor "Customer Service"

    Like most car dealers, Northpoint Chevrolet is concerned over a dollar and fine print more than they are the customers that keep them in business....


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    Like most car dealers, Northpoint Chevrolet is concerned over a dollar and fine print more than they are the customers that keep them in business. After purchasing a car from another AutoNation dealership earlier in the year, I decided to buy a second. The process was fairly routine. Not much to complain about. However, when I took delivery of my brand-new vehicle, it had a dent about the size of a golf ball not far from the door handle. Clearly couldn't be overlooked. That was irritating enough. I received a "we owe" letter. Their third-party repaired the damage the best they could. It was still visible. When I informed the dealership of the issue, i was told to come back and a loaner vehicle would be provided. Not only was the loaner not ready when I was told to be there, I was sent away. I made the trip on my lunch and took an hour to do so. I decided to see if I could get a different car within the 150 mile guarantee but just a day or two over the one week period. So, they weren't obligated. And yes, they would have continued to work on the dent but enough is enough. They had their money...and ran. How much did it cost them? Well, I bought two cars from them in one year. I'll never buy from them again...and i'm passing the word. There's too much competition out there not to receive superior service. Every single business is dependent on customers...many on repeat customers and world of mouth. My goal is to cost them more than they made from me by not doing business with them anymore and passing along my experience to help others make better choices.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Corvette Purchase

    Ray was fabulous at the dealership and an absolute pleasure to work with!! The car was just as advertised and the whole process was perfect! Jam...


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    Ray was fabulous at the dealership and an absolute pleasure to work with!! The car was just as advertised and the whole process was perfect! Jamie the salesman was helpful with pricing the deal and the numbers were to a T. Missy

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer

    ASM was very nice and did a good job. I had no appt and was in a hurry but he car in and out in less than an hour. No coupons for a simple oil ch...


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    ASM was very nice and did a good job. I had no appt and was in a hurry but he car in and out in less than an hour. No coupons for a simple oil change was available for a first time customer. Seemed a little odd. Overall a good job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Jim H.

    Our salesman, Jamie, was the best. He helped us while looking at the truck we bought. He was friendly and always polite. He answered all our qu...

    Dealer Response

    Thanks so much for your feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!


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    Our salesman, Jamie, was the best. He helped us while looking at the truck we bought. He was friendly and always polite. He answered all our questions and explained all of the procedure. Next was the finance officer. Keven. He was very helpful and answered all our questions even some I thought I should know the answer to. After we got our truck home I noticed an issue with the lug nuts. I called and they said to bring it in. The used car manager , Orlando, and our sales rep were on the spot to help. They fixed the problem no questions asked. Next we noticed the brake light was leaking water into the cab. Again Jamie and Orlando had it fixed right away. Their service department was very quick and professional. Thank You very much for a good experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for your feedback. We always strive to provide personable and excellent customer service. Thank you again for the review!


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  • Great Sales Guy -Rey

    My experience was the easiest experience at autonation and had a excellent, and great Sales rep named Rey. He had the experience and knowledge o...


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    My experience was the easiest experience at autonation and had a excellent, and great Sales rep named Rey. He had the experience and knowledge of the finance process as well as the details of the car, that made this process great. I also was very impressed by the finance guy , and how he was concerned about my needs instead of just trying to sell me something I didn't need. These two guys were the best and I would recommend this autonation dealership to anyone,...........

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great salespeople!

    Great experience! Fast loan processing by business dept. Followed up with phone call to make sure that everything was good.


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    Great experience! Fast loan processing by business dept. Followed up with phone call to make sure that everything was good.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Shocked

    Auro Nation will not return phone calls, not even the general manager. I will not buy another call from them and will not recommend them to anyon...


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    Auro Nation will not return phone calls, not even the general manager. I will not buy another call from them and will not recommend them to anyone. I'm shocked at their unprofessionalism.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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