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Reviews

Average Ratings

4.7
71 lifetime reviews.
  • I am so happy with my purchase from Gault Toyota

    I am so happy with my purchase from Gault Toyota. Not only were the staff super friendly and caring toward my situation but they also proved that ...

    Dealer Response

    Hello, Joann. Thank you for taking the time to leave a wonderful review! We're pleased to hear you had a great experience with our team. We apprec...


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    I am so happy with my purchase from Gault Toyota. Not only were the staff super friendly and caring toward my situation but they also proved that they can help people of all budgets find a vehicle and a lender that matches their needs. I may just purchase all of my vehicles from this dealership due to my wonderful experience and ease of purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Joann. Thank you for taking the time to leave a wonderful review! We're pleased to hear you had a great experience with our team. We appreciate your business and hope to see you again in the future.


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  • Charged for something not needed

    Brought in for NYS inspection and was told I had a twisted brake line and it would not pass inspection. I asked for pictures and they sent them so...

    Dealer Response

    Hi, Ryan. Thank you for taking the time to post your review and bring this situation to my attention. We strive to provide all our customers with ...


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    Brought in for NYS inspection and was told I had a twisted brake line and it would not pass inspection. I asked for pictures and they sent them so I forwarded them to NY DMV and called them. They told me they felt it was not something that should fail inspection but I had it done anyway. The cost was $50 and it wasn't worth having to take to another shop. After getting it home there was a terrible sound coming from back wheel. Called up and talked to Holly in service and she was very rude to me. I called back and asked to speak to the General Manager and am now awaiting his call back. Complete lack of professionalism from everyone so far.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, Ryan. Thank you for taking the time to post your review and bring this situation to my attention. We strive to provide all our customers with a five-star experience through our friendly staff and professional service. It's concerning to see that you feel your experience did not meet these standards. If you would like to discuss this further please feel free to contact me. Best, Sean Mills, Sean.Mills@GaultToyota.com


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  • Thanks for the excellent service.

    Dave Patterson is the BEST! Thanks for the excellent service!!

    Dealer Response

    Thanks for your review, Mindy! We're happy to hear that Dave provided you with the great service you deserve. We hope to see you again, thank yo...


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    Dave Patterson is the BEST! Thanks for the excellent service!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your review, Mindy! We're happy to hear that Dave provided you with the great service you deserve. We hope to see you again, thank you for your business!


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  • State of the Art

    Dealership is "state of the art" and people are incredible.

    Dealer Response

    Kevin, thanks for your review! We're so happy to hear that you had such a good experience with us. We hope to see you again, thank you for your ...


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    Dealership is "state of the art" and people are incredible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kevin, thanks for your review! We're so happy to hear that you had such a good experience with us. We hope to see you again, thank you for your business!


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  • Only at Gault!

    Car #5 - only at Gault Toyota! Thank you Debbie!!!

    Dealer Response

    Hello, Tammy! Thank you for the five-star review! It will be our pleasure to let Debbie know you were thankful for her service.


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    Car #5 - only at Gault Toyota! Thank you Debbie!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Tammy! Thank you for the five-star review! It will be our pleasure to let Debbie know you were thankful for her service.


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  • We will be back.

    We never felt pressured in our dealings with T. He listened carefully to what we wanted and worked us a great deal. We will def. come back to deal...

    Dealer Response

    We are glad to know that you are happy with both your experience and purchase as well! Thank you for taking the time to recognize T for his hard w...


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    We never felt pressured in our dealings with T. He listened carefully to what we wanted and worked us a great deal. We will def. come back to deal with T again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad to know that you are happy with both your experience and purchase as well! Thank you for taking the time to recognize T for his hard work. I will be sure to tell him to keep up the great work. If there is anything I can assist you with in the future, please do not hesitate to let me know! Best, Marc Marinich, Marc.Marinich@gualtauto.com


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  • Fantastic Experience

    This is our first car bought from Gault. It has been a fantastic experience and we are very happy. Jennifer Has been very personable and friendly,...

    Dealer Response

    Sarah, thank you for sharing your review! We're so happy to hear that Jennifer was able to provide you with such great service. We'll be sure to...


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    This is our first car bought from Gault. It has been a fantastic experience and we are very happy. Jennifer Has been very personable and friendly, she answered all my questions and has made this one of the best and stress free car buying experiences.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sarah, thank you for sharing your review! We're so happy to hear that Jennifer was able to provide you with such great service. We'll be sure to pass along your kind words. We appreciate your business, we hope to see you again!


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  • The service was excellent!

    This was the first car I bought after graduation. My parents have bought a few cars from Debbie and she always takes care of them. The service was...

    Dealer Response

    Hello, Abby! Thank you for taking the time to appreciate Debbie for her great work! We will pass along your kind words to her. We appreciate your ...


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    This was the first car I bought after graduation. My parents have bought a few cars from Debbie and she always takes care of them. The service was excellent and Debbie was incredibly helpful. I will recommend her to friends & family in the future!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Abby! Thank you for taking the time to appreciate Debbie for her great work! We will pass along your kind words to her. We appreciate your great review and recommendation! We look forward to seeing you again, enjoy your new car! - Marc Marinich, Marc.Marinich@gaultauto.com


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  • Very Happy

    Great sales experience. Great products. Very happy with purchase.

    Dealer Response

    Thank you for taking the time to share your review! We are glad to know that your experience at our dealership has gone well, and we are glad to k...


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    Great sales experience. Great products. Very happy with purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your review! We are glad to know that your experience at our dealership has gone well, and we are glad to know that you are happy with your purchase! If there is anything we can assist you with in the future, please do not hesitate to let us know! Best, Marc Marinich, Marc.Marinich@gualtauto.com


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  • Poor help

    I was determined to buy a car. I went two different times. I spoke with to different people. They were willing to find me a Toyota Highlander. In...


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    I was determined to buy a car. I went two different times. I spoke with to different people. They were willing to find me a Toyota Highlander. In their word "it is more expensive for them to do so"

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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