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Reviews

Average Ratings

4.9
Average based on 64 reviews.
  • Outstanding Service

    My experience at Vail Buick has been excellent. Each member of their team from the sales associate Emilio Aronso (whose service is OUTSTANDING) to...

    Dealer Response

    Thank you for the review, Hope to see you again soon!


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    My experience at Vail Buick has been excellent. Each member of their team from the sales associate Emilio Aronso (whose service is OUTSTANDING) to the Service Manager (Andy Koutselas) to the General Manager (Lawrence Parisi) are all equally courteous, attentive, & go out of their way to please the customer. The Dealership itself has more elegance & class than Dealerships I have visited such as Jaguar & Mercedes. AND their service at Vail is SO MUCH BETTER!!! If you are looking for a Dealership that aims to please their customers, look no further, don't waste your time., and head straight to VAIL!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the review, Hope to see you again soon!


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  • Quick, easy, helpful

    Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.

    Dealer Response

    Thank you, Mike, for sharing your positive feedback. We're happy to hear that your internet inquiry was handled in professional and timely manner....


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    Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you, Mike, for sharing your positive feedback. We're happy to hear that your internet inquiry was handled in professional and timely manner. We look forward to serving you in the future!


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  • easy quick and no hassle

    Let me start by saying my credit is poor and I'm a Rican from the Bronx. I applied online and was pre approved. Ofcourse was not sure if I was bei...


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    Let me start by saying my credit is poor and I'm a Rican from the Bronx. I applied online and was pre approved. Ofcourse was not sure if I was being lead to a dead end I spoke to the customer agents and was surely approved as they tried many banks to help. Explained whole process clearly. Also offered to pick me up from nearby train. After calling insurance then finally arriving met a wonderful and welcome staff. I did not feel out of place. Signed and swiped away. Car was washed and prepped even before arriving making it the quickest car transaction ever. Thanks to this dealer I rode off into the weekend in new cts-v. All this done between 11am-1pm.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service!!!!!!!!!!!!

    Was greeted upon arrival and offered coffee. Car was serviced earlier than scheduled appointment and was finished quickly. this was my 3rd time ...


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    Was greeted upon arrival and offered coffee. Car was serviced earlier than scheduled appointment and was finished quickly. this was my 3rd time using the service department and each time has been an excellent experience. thanks

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    I brought my truck in for routine service, there were recalls found,so I was told it would take a day to correct everything, I was given a rental ...


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    I brought my truck in for routine service, there were recalls found,so I was told it would take a day to correct everything, I was given a rental car on the spot, and my truck was ready for pickup the next morning at 9am. It was a quick easy process, that didn't require me spending a whole day at the dealership. I would recommend Vail GMC/Buick to anyone interested in working with a top notch dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mr. Harvey

    The service department personnel were extremely helpful, pleasant and attentive.


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    The service department personnel were extremely helpful, pleasant and attentive.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Professional, Great sales and office staff

    Our experience was very satisfying no hard sales pitch our sales person Stacey was very helpful and answered alll questions to our satisfaction. W...


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    Our experience was very satisfying no hard sales pitch our sales person Stacey was very helpful and answered alll questions to our satisfaction. We were at the dealership approximately 2 hrs taking the car we were interested in for a test drive and talking over prices. We were interested on trading our car in and was given a far deal. My husband and I decided to needed to think it over the weekend and would let Stacey know. No pressure we left and decided that Vail Buick gave us what we wanted and returned to pick up our new car the following Thursday. Debbie the financial person was so professional. So I would very much like to thank Stacey and Debbie and the rest of Vail Buick for their professionalism and would be happy to purchase from them again. Thank you Vail,

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Once again Larry Parisi comes through!

    This is the fifth car I've bought from Larry Parisi. If you want customer service, a professional buying experience and someone who works his tail...


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    This is the fifth car I've bought from Larry Parisi. If you want customer service, a professional buying experience and someone who works his tail off to satisfy your automotive needs then Vail and Larry are the people you need to do business with! I didn't even bother to go anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best dealership I have dealt with

    Larry was very respectful and honest when we were working out a deal. He very to the point and did not cause any confusion or leave anything out ...


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    Larry was very respectful and honest when we were working out a deal. He very to the point and did not cause any confusion or leave anything out for me to be surprised by. Wonderful experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome service manager

    I had my car in for service ...Andy the service manager is awesome and is an asset to GMC


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    I had my car in for service ...Andy the service manager is awesome and is an asset to GMC

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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