Reviews

Average Ratings

4.6
87 lifetime reviews. Includes reviews of Vail Buick, GMC from DealerRater.com
  • Quick, easy, helpful

    Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.

    Dealer Response

    Thank you, Mike, for sharing your positive feedback. We're happy to hear that your internet inquiry was handled in professional and timely manner....


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    Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you, Mike, for sharing your positive feedback. We're happy to hear that your internet inquiry was handled in professional and timely manner. We look forward to serving you in the future!


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  • Terrible SERVICE LIARS STEVE IS HORRIBLE IN SERVICE MGR
    August 7, 2017

    STEVE THE SERVICE MANAGER WHO I THOUGHT WAS OK IS TERRIBLE AFTER SEEING THE MIDDLE REAR TAIL LIGHT CLIP PLASTIC CRACKED. NEVER GO TO THIS HORRI...

    Vail Buick GMC

    We treat all of our customers and their vehicles with the utmost respect. We are surprised to hear about this matter since the last time we servic...


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    STEVE THE SERVICE MANAGER WHO I THOUGHT WAS OK IS TERRIBLE AFTER SEEING THE MIDDLE REAR TAIL LIGHT CLIP PLASTIC CRACKED. NEVER GO TO THIS HORRIBLE DEALER SLOPPY PIGS THEY WILL BREAK YOUR CAR

    Does not recommend this dealer
    Came in for service or repair
    Vail Buick GMC

    We treat all of our customers and their vehicles with the utmost respect. We are surprised to hear about this matter since the last time we serviced your vehicle was back in January. We have no record of any claims being made after servicing your vehicle. If you would like to discuss further, please contact Larry Parisi @ lparisi@vailauto.com.


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  • Personal Family Experience
    May 24, 2017

    I have experience buying vehicles from dealerships but I have to say, I am beyond ecstatic to have found Vail Buick and GMC through Charlie. I hav...


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    I have experience buying vehicles from dealerships but I have to say, I am beyond ecstatic to have found Vail Buick and GMC through Charlie. I have dealt with Charlie in the past and he is so genuine and truly cares for your family's safety and satisfaction. My family and I follow Charlie wherever he goes! He's the BEST! He recently recommended Vail Buick and GMC for a 2014 Acadia. I could not be happier with the care, service, attentiveness to detail and customer service that I have received!!! Once the paperwork was complete, I had the pleasure of meeting and working with Barry, the technician. He was amazing! Very helpful and took time to answer and review all the questions I had. Even after the dealership was closed for the day, I had another question and texted Barry about the bluetooth. He actually called me right away and walked me through it, despite having reviewed it earlier. Very pleasant!! I am beyond satisfied with the service I received!! THANK YOU CHARLIE!!

    Does recommend this dealer

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  • Steve Ford is a great service manager
    January 28, 2017

    I was trying to get a bulb replaced on a brand new vehicle by 2 other GM dealers in weschester. The other dealers would not help saying they were...


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    I was trying to get a bulb replaced on a brand new vehicle by 2 other GM dealers in weschester. The other dealers would not help saying they were too busy. Steve Ford took care of my bulb immediately. Thank you Steve!

    Does recommend this dealer
    Came in for service or repair

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  • Small, but great dealership.
    December 24, 2016

    I bought 2 vans back in June 2016. Dave was my salesman and Debbie the finance manager, they couldn't have been nicer or more helpful. Since the...


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    I bought 2 vans back in June 2016. Dave was my salesman and Debbie the finance manager, they couldn't have been nicer or more helpful. Since then we've dealt with service numerous times and had great experiences. I would highly recommend Vail.

    Does recommend this dealer

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  • A pleasure doing business with this dealership
    July 2, 2016

    If you're looking for a GMC vehicle you need to visit Vail their trucks are already set up with all the accessories you need the prices are great ...


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    If you're looking for a GMC vehicle you need to visit Vail their trucks are already set up with all the accessories you need the prices are great and they don't try to sell you things you don't need and there's no pressure to buy I had a great car buying experience here

    Does recommend this dealer

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  • Awesome customer service
    May 13, 2016

    From the sales staff , finance staff, service staff, and management team this dealership is beyond comparison the best I've ever dealt with. They ...


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    From the sales staff , finance staff, service staff, and management team this dealership is beyond comparison the best I've ever dealt with. They are professional, courteous , and very helpful in all aspects from sales to service and would highly recommend them for not only new, but used vehicles as well. Thanks for tremendous treatment.

    Does recommend this dealer

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  • Amazing ,friendly, professional
    April 23, 2016

    I was very happy with the service of vail they where helpful with buying my new truck took there time did not feel rushed or pressured into anythi...


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    I was very happy with the service of vail they where helpful with buying my new truck took there time did not feel rushed or pressured into anything. They have a great team to go over the vehicle with you it feels like a very personal exsperience. I would 100% go back to vail for my next purchase

    Does recommend this dealer

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  • easy quick and no hassle

    Let me start by saying my credit is poor and I'm a Rican from the Bronx. I applied online and was pre approved. Ofcourse was not sure if I was bei...


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    Let me start by saying my credit is poor and I'm a Rican from the Bronx. I applied online and was pre approved. Ofcourse was not sure if I was being lead to a dead end I spoke to the customer agents and was surely approved as they tried many banks to help. Explained whole process clearly. Also offered to pick me up from nearby train. After calling insurance then finally arriving met a wonderful and welcome staff. I did not feel out of place. Signed and swiped away. Car was washed and prepped even before arriving making it the quickest car transaction ever. Thanks to this dealer I rode off into the weekend in new cts-v. All this done between 11am-1pm.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fool me once shame on you. Fool me twice shame on me.
    February 14, 2016

    In February of 2015, my hub bearing broke. I brought it to Vail. In August, it broke again and they replaced it at no charge but why did it break ...


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    In February of 2015, my hub bearing broke. I brought it to Vail. In August, it broke again and they replaced it at no charge but why did it break after 6 months? No explanation. In November, my truck's wheel inexplicably came off the truck and we took it to Vail, hoping they'd fix it. After FOUR weeks I was finally able to pick up my truck. When I left the dealer I drove it for an hour, getting up to speeds over 60. The truck shimmied and shaked. The drive shaft was bent. They didn't test it over 40mph and mentioned during the test something may be wrong with the shaft but they didn't look any deeper into it? They took another 10 days to get me my truck back. It's been a month since this nightmare and the truck seems to be okay but fool me once...

    Does not recommend this dealer
    Came in for service or repair

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