Vail Buick, GMC

Reviews

4.6
(161 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

DISGRACEFUL

APPROXIMATELY 2 YEARS AGO MY HEAD GASKET BLEW ON MY 2015 TERRAIN. SINCE IT WAS UNDER WARRANTY, THEY PUT IN A NEW 2ND ENEGINE IN. I HAVE 8,000 LEFT TO PAY THIS VEHICLE. HOWEVER, THE ENGINE LIGHT DID NOT SHUT OFF AND THE CAR COULDN’T BE INSPECTED. IN THE MEANTIME THE ELECTRICAL SYSTEM WENT. WE HAD THE CAR TOWED TO VAIL GMC AND THEY PROCEEDED TO FIX IT. THEY STARTED TO CHANGE EVERYTHING. TIMING BELT, BATTERY, SPARK PLUGS, YOU NAME IT TO NO AVAIL. THEY COULD NOT GET THAT ENEGINE LIGHT TO TURN OFF. YOU CAN’T GET A NYS INSPECTION WITH THAT ENGINE LIGHT REMAINING ON. GMC IS NOT CAPABLE OF FIXING THEIR OWN CAR!! I CALLED VEHICLE SAFETY AND THEY WENT THERE TO INSPECT. GMC FINALLY AGREED TO PUT IN A THIRD ENEGIN NO CHARGE. HOWEVER, THEY HAVE HAD MY CAR FOR 8 MONTHS NOW AND ITS STILL NOT REPAIRED.!! IM PAYING INSURANCE AS WELL AS THE NOTE ON THE CAR ALL THIS TIME. I KEEP LEAVING MESSAGES FOR ANDREW AND LARRY AND GET NO PHONE CALLS IN RETURN. I HAVE HAD TO FING OTHER COSTLY AND INCONVENIENT WAYS TO TRAVEL. MY CAR IS JUST SITTING THERE NOT BEING REPAIRED RUSTING AND NOT BEING MOVED. IT IS A DISGRACE AND DEPLORABLE THAT GMC VAIL SHOULD POCESS MY CAR SINCE OCTOBER 2021 TO PRESENT AND NOT CAPABLE OF REPAIRING IT, NOT RETURNING CALLS, WHILE I MAKE MONTHLY LOAN AND INSURANCE PAYMENTS, PLUS THE COST OF ALTERNATE TRANSPORTATION. I HAVE HAD TO HIRE AN ATTORNEY TO TRY TO GET THIS RESOLVED. THIS COMPANY IS A DISGRACE.

5.0

Always great service

Always great service at Vail Buick/GMC. Friendly and thoughtful people.

1.0

One of the worst service departments at a dealership!...

One of the worst service departments at a dealership! They will never update the owner of the vehicle on whether or not your car is being looked at. They take a week to "diagnose" any problem with the vehicle. I had to call the service department myself everyday and diagnose my own vehicle! What a joke! They scratched and marked up my interior to a point where I can't even fix it without replacing panels. Their main tech Dale DeMarco should change his name to Snail DeMarco for the poor performance he puts out. A small town mechanic can run laps around these guys! Never, I repeat, NEVER take your car for service here!

4.8

Irving Zaks at Vail Buick was very responsive to my...

Irving Zaks at Vail Buick was very responsive to my emails and calls. Process was smooth and quick. Set up test drive appointment via email. Received a good price and financing (without haggling) to purchase a new Enclave.

5.0

Ray was very helpful, friendly, and prompt at returning...

Ray was very helpful, friendly, and prompt at returning messages. Answered any and all questions we had when buying our new vehicle. Not pushy. The entire staff was efficient and knowledgeable. They made our whole car buying experience go smoothly and gave us a reasonable trade-in amount. We were very pleased with our experience and would highly recommend this dealership.

1.0

Vanessa from Vail has been calling my disabled family...

Vanessa from Vail has been calling my disabled family member multiple times, saying he has inquired information on the internet. He has no access nor knowledge of the internet. This is some kind of scam. I have called Vail, talked to Vanessa a few times, yet the calls keep coming. SCAM someone else, baby

Dealer response

Vail apologizes for the unknowingly making multiple calls to you family. Someone must have made a typo or put in a fake number that turned out to the number to your family member. we see this all the time. when you called you didn't provide us with the phone number so we don't know who to stop calling. Please contact our manager Denise @ (914)666-7537 so we can put the number on our do not call list. Again we apologize for the misunderstanding, we are a reputable family run business and do not want to cause any undue stress to you and your family. Sincerely the Vail family.

5.0

Service

Experience service writer who is friendly knowledgeable and helpful in providing timely service

5.0

very pleased

This was my first time at Vail Buick and it was a very pleasant experience! Everyone was so helpful and I am very happy with my new Encore gx! We got an asowme deal and I will definitely be recommending this dealer to family and friends!!

5.0

This dealership is wonderful and is always willing to...

This dealership is wonderful and is always willing to work with you... for the best deal.. Larry is an amazing person and so is everyone on the team

5.0

Second Car I leased from this Dealership

My lease was up at a time my husband was very sick. Desmond and the whole dealership was very helpful getting me into my new Encore during this stressful time. I can't thank them enough for all they did to help me

Dealer response

Thank you again for taking the time to let us know how Desmond and the rest of our team did. We are always more than happy to assist you if anything else comes up. Take care!