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Reviews

Average Ratings

4.9
1174 lifetime reviews. Includes reviews of Leith BMW from DealerRater.com
  • 2014 BMW X3 28i

    My wife and I bought a new BMW X3 from Leith BMW in Raleigh. We were in the market for a small SUV and our final choices narrowed down to BMW X3 a...


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    My wife and I bought a new BMW X3 from Leith BMW in Raleigh. We were in the market for a small SUV and our final choices narrowed down to BMW X3 and Audi Q5. Both vehicles were very impressive and had a range of amenities; the pricing was also similar. Finally, we selected X3 for the sport/comfort/eco option, and the somewhat better interior design, finesse and comfort. We also thought that the navigation system was better in X3. Our sales consultant Barry Frucht at Leith BMW was a natural ally in our selection process. Barry has a very pleasing demeanor and he gave us a refreshingly stress-free and fulfilling car buying experience. Barry understands the potential customers very well; he certainly understood us. After giving us a couple of test drives on X3 and X1, he allowed us the space to arrive at our decision. Barry gave a ball park price, which I knew was near the so-called ‘true’ market price that could be assessed from several websites. With Barry, there were no annoying stage-managed visits to the sales manager and worse, the grand entry of a sales manager who would go on to explain how our lives would be changed, forever, by having a BMW in our porch. Instead, Barry politely sent us a few emails on different options we have. We took a few days off, assessed our options and went back to Barry, who was glad to work with us to close the deal. Having visited several dealerships, we think Barry Frucht at Leith BMW has a 21st century car sales model. Barry correctly assumed that – we know a few things about BMW, we know what we are looking for, we know there are awfully wonderful competing cars in the same price range, we use the internet, we know difference between the sticker price and the invoice, we can (and will) use the internet to find the ‘true’ market price, we know we can buy a car from another dealer/city or even through the internet, and so forth and so on. Most importantly, Barry understands that customers need space when making an important decision. Top marks to Barry!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Absolutely the best car-buying experience!
    May 27, 2017

    We recently visited Leith BMW to test drive (and purchase) a gorgeous BMW 430 CI. Richard Williams was our customer advisor and we had just the b...


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    We recently visited Leith BMW to test drive (and purchase) a gorgeous BMW 430 CI. Richard Williams was our customer advisor and we had just the best experience with him and the rest of the great folks at Leith. Richard was very helpful in providing all the information I asked for before we even made an appointment to test drive the car we ultimately bought. He was very friendly, informative and responsive to all of our questions and comments through the test drive and the follow-on discussion. At no point did we feel that we were being pressured or rushed to make a decision and I appreciated that a great deal. I felt very comfortable throughout the entire process and, when we are once again in the market for a new car, we will definitely return to Leith BMW & speak with Richard for that purchase as well. The trade-in & finance portions of our visit were extremely positive experiences as well. Harry worked our paperwork in record time and the trade in value on our vehicle was fair and reasonable. Finally, the BMW genius service is an excellent service and I appreciated the help provided from them as well.

    Does recommend this dealer

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  • Compelling Customer Service Experience
    May 26, 2017

    Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experie...


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    Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experience to me this past Saturday May 20th. I appreciate all that he did for me and can't thank him enough. His knowledge, professionalism, approachability, welcoming demeanor, friendliness and overall genuine concern and receptiveness to the things I spoke to him about were fantastic. Jermaine took the time to listen to some concerns I had about a previous experience I had approx a year ago at Leith. I can't thank him enough for all that he did for me once again. He represents your brand, organization and team in a high manner. Thanks again Jermaine, greatly appreciate everything. Have a great week. Phil

    Does recommend this dealer
    Came in for service or repair

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  • Compelling Customer Service Experience

    Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experie...


    Show Full Review

    Please pass along a huge thank you to Service Consultant Jermaine Brodie. Jermaine provided a very compelling outstanding customer service experience to me this past Saturday May 20th. I appreciate all that he did for me and can't thank him enough. His knowledge, professionalism, approachability, welcoming demeanor, friendliness and overall genuine concern and receptiveness to the things I spoke to him about were fantastic. Jermaine took the time to listen to some concerns I had about a previous experience I had approx a year ago at Leith. I can't thank him enough for all that he did for me once again. He represents your brand, organization and team in a high manner. Thanks again Jermaine, greatly appreciate everything. Have a great week. Phil

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying experience exceeded expectations
    May 24, 2017

    I recently purchased a 2017 BMW X5 from Leith BMW with the help of Barry Frucht. Barry was the perfect sales associate; he provided valuable info...


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    I recently purchased a 2017 BMW X5 from Leith BMW with the help of Barry Frucht. Barry was the perfect sales associate; he provided valuable information about the X5 and allowed us time to decide when and what options we wanted. He wasn't pushy and followed up at the right time intervals. We ultimately had him order us an X5 and he arranged for me to take a BMW Performance Delivery in Greenville SC. I highly recommend Barry and the Performance Delivery to anyone buying a new BMW.

    Does recommend this dealer

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  • Excellent
    May 23, 2017

    Great service! Mark Nelson was so knowable and the process was so smooth in getting my 2017 BMV 330i. Mark went out of his way to help me . I am a...


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    Great service! Mark Nelson was so knowable and the process was so smooth in getting my 2017 BMV 330i. Mark went out of his way to help me . I am a widow and I appreciate him being there for me . I will definely contact Mr.Nelson for my next lease.

    Does recommend this dealer

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  • Great experience buying my new BMW 3 series.
    May 20, 2017

    I want to give Mark five stars for the exceptional service and quality care in the purchase of my new BMW 320i. I am a senior BMW buyer and have b...


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    I want to give Mark five stars for the exceptional service and quality care in the purchase of my new BMW 320i. I am a senior BMW buyer and have bought many cars from Leith BMW. I have been in a BMW product since 1990. I was a senior in College when my husband surprised me with my first BMW again 3 series. I have owned the 5 series, two black on black convertibles, I bought an X 5 the first year they came out on the market, a Z3 bright blue, and now my fourth three series sedan. I love my BMW and my sales experience with Mark Nelson was excellent.

    Does recommend this dealer

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  • Buying Experience was good

    Mark was great - very responsive and let you make the buying decision on your own time


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    Mark was great - very responsive and let you make the buying decision on your own time

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best car buying experience ever
    May 18, 2017

    John showed us one car and it was exactly what we were looking. He was very professional and knowledgeable and a pleasure to work with. Will defin...


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    John showed us one car and it was exactly what we were looking. He was very professional and knowledgeable and a pleasure to work with. Will definitely return to see John next time. Highly recommend this dealership and John.

    Does recommend this dealer

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  • Top Notch Service
    May 17, 2017

    Purchased a 2014 Volkswagen Jetta GLI from Richard, who was very responsive and answered all of our questions. Gave us a great deal on a trade in ...


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    Purchased a 2014 Volkswagen Jetta GLI from Richard, who was very responsive and answered all of our questions. Gave us a great deal on a trade in and was a pleasure to work with.

    Does recommend this dealer

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