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Mercedes-Benz of Cary

(1,801 reviews)
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00pm–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 2 awards
2016 state dealer award
2016 consumer dealer award

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Reviews

(1,801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Cary from DealerRater.

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MB of Cary did a great job getting us into our new GLC.

MB of Cary did a great job getting us into our new GLC. Ali Asad listened to what we wanted and found it at the dealer in Greensboro. Easy, seamless. Highly recommended.

MB of Cary did a great job getting us into our new GLC.

MB of Cary did a great job getting us into our new GLC. Ali Asad listened to what we wanted and found it at the dealer in Greensboro. Easy, seamless. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're delighted to hear that Ali and the team at Mercedes-Benz of Cary made your GLC purchase easy and seamless. Thank you for recommending us, and enjoy your new ride!

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This is the second bad experience I have had.

This is the second bad experience I have had.i was buying a car came back it was sold.i had started my paperwork Harry have been very rude to me

This is the second bad experience I have had.

This is the second bad experience I have had.i was buying a car came back it was sold.i had started my paperwork Harry have been very rude to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Lou, I'm sorry to hear about your experience and the inconvenience it caused. We strive for respectful interactions with all our customers, so it's concerning to read this feedback. Please reach out if you'd like us to address any further questions or concerns you may have. Thank you, Neil Chance - General Manager - 919-380-1800

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Experienced car buyer here and my business with Ali at

Experienced car buyer here and my business with Ali at Mercedes Benz of Cary couldn’t have been anymore pleasant. From the start, Ali informed me that a Benz buying experience was “different” and he was right. I wanted to buy my wife a 2025 GLE 350, but had some trouble finding what she wanted in the local area. Ali was not only able to find my wife’s dream car, but he had it delivered precisely on time. He even had it displayed on the showroom floor with a massive, red bow on the hood for my wife to be surprised by. While I got an amazing deal and the purchasing experience was stellar, Ali made the entire process pleasurable. He was kind, polite, funny, and most of all, sympathetic to my car buying needs. He helped make my wife’s dream car come true. Thank you so much Ali. Highly recommended!

Experienced car buyer here and my business with Ali at

Experienced car buyer here and my business with Ali at Mercedes Benz of Cary couldn’t have been anymore pleasant. From the start, Ali informed me that a Benz buying experience was “different” and he was right. I wanted to buy my wife a 2025 GLE 350, but had some trouble finding what she wanted in the local area. Ali was not only able to find my wife’s dream car, but he had it delivered precisely on time. He even had it displayed on the showroom floor with a massive, red bow on the hood for my wife to be surprised by. While I got an amazing deal and the purchasing experience was stellar, Ali made the entire process pleasurable. He was kind, polite, funny, and most of all, sympathetic to my car buying needs. He helped make my wife’s dream car come true. Thank you so much Ali. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rocky, we're delighted to hear that Ali made your experience at Mercedes-Benz of Cary so special and memorable. It's wonderful knowing he could find the perfect GLE 350 for your wife and make it such a delightful surprise. Thank you for recommending us!

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Carol Yost is my service representative and she is

Carol Yost is my service representative and she is Fantastic! Unfortunately I do not have the mechanics name but he did an equally marvelous job. Thanks to both of them for diagnosing and fixing my problems. Car runs like new again!!

Carol Yost is my service representative and she is

Carol Yost is my service representative and she is Fantastic! Unfortunately I do not have the mechanics name but he did an equally marvelous job. Thanks to both of them for diagnosing and fixing my problems. Car runs like new again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Carol and our team at Mercedes-Benz of Cary provided fantastic service. Thank you for sharing your experience with us!

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Buying my most recent Certified Pre-owned Mercedes was a

Buying my most recent Certified Pre-owned Mercedes was a pleasure! My sales pro was competent, kind, and thoroughly understood the car and its features. I recommend this dealership!

Buying my most recent Certified Pre-owned Mercedes was a

Buying my most recent Certified Pre-owned Mercedes was a pleasure! My sales pro was competent, kind, and thoroughly understood the car and its features. I recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Sara, we're delighted to know you had a positive experience purchasing your pre-owned Mercedes at Mercedes-Benz of Cary. Thanks for recommending our dealership! Enjoy your new ride!

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We just bought an SUV from Gary and would highly

We just bought an SUV from Gary and would highly recommend him to anyone looking to purchase a new vehicle. We let him know what we were looking for and he quickly had options lined up and made the entire process both stress and hassle-free. Very pleasant and professional to work with and we're very happy with our new purchase. Thanks Gary!

We just bought an SUV from Gary and would highly

We just bought an SUV from Gary and would highly recommend him to anyone looking to purchase a new vehicle. We let him know what we were looking for and he quickly had options lined up and made the entire process both stress and hassle-free. Very pleasant and professional to work with and we're very happy with our new purchase. Thanks Gary!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Angie, it's fantastic to know that Gary provided you with such a stress-free and professional car-buying experience at Mercedes-Benz of Cary. We're delighted you're happy with your new SUV and hope to see you again for your next vehicle purchase. Thanks for the recommendation!

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My wife and I had ordered a brand new Mercedes Bens with

My wife and I had ordered a brand new Mercedes Bens with a 6-8 month wait. In that time we had moved out of state but came back when they received our new vehicle. That is where the nightmare begins. We drove back down there to pick it up the vehicle and we paid cash. To this day we still have not received the registration or the title. We continue to get this xx runaround, from everyone. This is the real customer service you get from this dealership which is a joke! We plan on filing complaints with the General Manager, BBB, and reporting them to WRAL 5 on your side. Harry the Sales Rep, Dan with Title work and Danielle in Registration and Title all have done nothing to resolve our issue and made this nightmare even worse!!! Everyday it's just another xx excuse! My wife has been driving her car with NO registration or title because Mercedes Benz of Cary don't give a darn about you just your money!! I highly recommend NEVER buying a vehicle from them and getting the incompetent run around after they cash your check!! BEWARE, you've been Warned!!

My wife and I had ordered a brand new Mercedes Bens with

My wife and I had ordered a brand new Mercedes Bens with a 6-8 month wait. In that time we had moved out of state but came back when they received our new vehicle. That is where the nightmare begins. We drove back down there to pick it up the vehicle and we paid cash. To this day we still have not received the registration or the title. We continue to get this xx runaround, from everyone. This is the real customer service you get from this dealership which is a joke! We plan on filing complaints with the General Manager, BBB, and reporting them to WRAL 5 on your side. Harry the Sales Rep, Dan with Title work and Danielle in Registration and Title all have done nothing to resolve our issue and made this nightmare even worse!!! Everyday it's just another xx excuse! My wife has been driving her car with NO registration or title because Mercedes Benz of Cary don't give a darn about you just your money!! I highly recommend NEVER buying a vehicle from them and getting the incompetent run around after they cash your check!! BEWARE, you've been Warned!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Danny, I'm sorry to hear about the frustrating experience you and your wife have had with our dealership. We understand how important it is to receive timely registration and title documents, and we apologize for any inconvenience caused by the delay. I would like to personally assist you in resolving this matter as quickly as possible. Please reach out to me at your earliest convenience so that we can address your concerns. Thank you, Neil Chance - General Manager - 919-380-1800

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Tires replacement

They are nice and great service. Fast service too. They keep you posted about your car. Jared is really nice. Will surely go back to this dealership.

Tires replacement

They are nice and great service. Fast service too. They keep you posted about your car. Jared is really nice. Will surely go back to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Opalyn, thanks a bunch for your kind review! Jared and the team at Mercedes-Benz of Cary are always here to ensure your service is completed promptly and you are safely back on the road in no time. We look forward to seeing you next time!

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Service Appointment

The service advisor Jarred was especially helpful. the service was performed quickly, the vehicle was in perfect condition when returned and was so clean inside and out that it almost looked new. This is a really great service department.

Service Appointment

The service advisor Jarred was especially helpful. the service was performed quickly, the vehicle was in perfect condition when returned and was so clean inside and out that it almost looked new. This is a really great service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to see such wonderful feedback, Michael! It's fantastic to hear about your experience with our service advisor, Jarred. At Mercedes-Benz of Cary, we pride ourselves on providing efficient and exceptional service. We look forward to seeing you again soon!

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Great Mercedes service department!

Highly recommend getting your Mercedes serviced at this location. Very professional service employees and outstanding results every time! My service advisor. Carol Yost is truly exceptional.

Great Mercedes service department!

Highly recommend getting your Mercedes serviced at this location. Very professional service employees and outstanding results every time! My service advisor. Carol Yost is truly exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear about your outstanding experience with Carol as your service advisor at Mercedes-Benz of Cary. Thank you so much for taking the time to share your positive feedback, Ben! Our team is always here for all of your future automotive needs!

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