North Hollywood Toyota

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1672 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    March 13, 2020

    Bianca was all about making sure we got the vehicle we wanted!!! She took the time to show us multiple cars bringing them under the roof since it was raining... ??????!!! She took the time to explain the different features of each vehicle and in a very understanding way. Never did we feel pressured to buy the vehicle and we were never pressured to buy another color car because it was on special. My wife and I feel special because of the way we were received & treated by Bianca, Arnold and Jordan!!! North Hollywood Toyota earned our business not only for today but from here on out!!! 5 star is the max I could give but they deserve much, much more!!! Thanks North Hollywood Toyota and especially DAni for following up with me all week and setting it up for us to come in!!! ?????? ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    January 26, 2020

    Bianca is a miracle worker. I came in as a difficult case. Very difficult. Bianca was able to help me drive off the lot in a new car that I love and made... the process as painless as possible. Would definitely buy from again!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • October 23, 2018

    Customer Service and helpfulness getting me my dream car eager to work with the bank to get me my loan

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and... I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Gina Vasquez, Customer Relations Manager, gvasquez@nohotoyota.com, (818) 508-2900 x282

  • 4.0 out of 5
    November 27, 2019

    Great sales team, knowledgable and friendly. They worked with me on price for a very fair deal. Luis G. and team made the experience an overall positive... one. Can't ask for much more.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    November 6, 2019

    Worst dealership ever! And you think because it's Toyota you are safe! They are privately owned dealerships and Toyota couldn't care less what they do!... Oh you think the word "Certified" means anything? It doesn't! Except it gets more money so they label a car that has been in an accident Certified! Very disgusting people. Management is rude and does not care. They will not take accountability for anything and they will not make it right. Go elsewhere and learn from me... get the car checked out by your mechanic! I was told by the salesman not to bother, this car is certified! HA! So sad, so mean, so unnecessary. They do not have to do bad business, they choose to. Toyota of North Hollywood is a bad bad rotten dealership that employs scam artists and liars!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    November 6, 2019

    Took a week to get my car and it still wasn't ready; I had to take it back there 3 times in the first couple of months! I complained about issues that... they would not fix, such as the blown speakers and rattling from the moon roof and doors. The whole suspension system needed to be replaced. I needed a new tire since there was a huge bubble 4" x 6" in the sidewall. I was told I could go to any Toyota dealership to have issues resolved, that is NOT TRUE! At almost a year in, found out the car was in a accident prior to my purchase and they covered that up and sold it to me as certified! The mechanic agreed it should never have been certified! They took advantage of me and then they were rude when I tried to address the problems. They are severely dishonest and shady! BUYER BEWARE! WORST DEALERSHIP EVER!!! Oh, and they are not owned by Toyota, and the company can do Nothing to help except take a complaint!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    October 8, 2019

    Bianca is a very good sales rep! I am a repeat customer and both times I haven't been disappointed with her. Definitely the go to sales person at the dealership... if you car buying.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    September 29, 2019

    This is the worst dealership I have ever dealt with. I was insulted in this place in front of the people and staff. I was called rude and lier. This is... just Introductory review. I will right another review in details about what happened. Please don't you ever shop from this place, never.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    September 28, 2019

    Do not buy or lease any vehicles from this dealership. They use illegal tactics to sell vehicles. We have reported them to the proper agencies. Beware... of your consumer rights before stepping foot on this place.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    September 28, 2019

    Do not recommend purchasing a new or used vehicle here. They use, if not illegal, then definitely unethical, sales tactics. Better to do your business... elsewhere. I have reported their tactics to appropriate governmental authorities.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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