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Reviews

Average Ratings

4.7
219 lifetime reviews. Includes reviews of North Hollywood Toyota from DealerRater.com
  • The used car department - well organized team

    I was searching for my next minivan (2012 T & C) on cars.com, and there's a perfect match at North Holloywood Toyota. I used the contact feature a...


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    I was searching for my next minivan (2012 T & C) on cars.com, and there's a perfect match at North Holloywood Toyota. I used the contact feature and fill in the name and phone number. Within 5 minutes I got a phone call from David Lopez. The photos posted already tell the details, but David answered a few questions I still have, and even paid a visit to the car to verify if it does have 2 DVD screens. Very efficient. (In comparison, I also found a couple other matches at other dealership and also filled out the contact form. One returned the call a few hours later, and the other chose to email me on the next day). After the initial call, David and I keep the communications on text message, and eventually setup an appointment Saturday morning. (A side note.....they have 6 properties along Lankershim. If you see a car you like on their website listing, make sure you call first so you know which lot you should go. You can even go to the website and the chat window would pop-up and you can ask there.) Saturday morning DAvid texted again to confirm the appointment and also confirm the minivan is still there. Great. I live 50 miles away so I don't want to drive up and find the minivan is sold. Upon arrival My wife and I were greeted by the sales manager Bosko Petrov, who pointed me the way to the David. David got us seated and offered coffee and water, and told us the assigned sales associate will be with us shortly. Victor Serrano is assigned to help us. He powered up the car, and showed us the features of the minivan, and took note as we pointed out the spots that we'd like cleaned/fixed, and off to the test drive. Test drive on Lankershim on the weekend is AWESOME. It's a wide open road and not so much traffic on the weekend, so I was able to test it slow/speed-up/break and not feeling the pressure from behind. Back to the lot and straight to the business. Victor/Bosko and I get back and forth a few rounds and we have the negotiated price locked. Victor then drove me to the main lot (the new car building), where the finance department is. While we wait for the next available finance person, Victor led us to the BBQ......yeah they got free BBQ on the weekends. I was hungry and it helped a lot. Got the BBQ and go to the break room to finish that off. Brandon was the finance consultant assigned to us. While we worked with brandon on the paperwork, Victor brought the car to the car cleaning department and the repair shop to work on the items that we discussed. Brandon showed us a few features that might interest us, and we opt for the extended warranty, and back and fourth a couple times to lock in a package. After the final paper is signed, Victor led us to the cleaned/services car and hand us the key. The weather seal wasn't repaired that day so opt to leave the car there for them to fix, and I'll take the metro red line to pick it up when ready. (Yes, they are very close to the Red Line's Universal Studio City station. Either a 10 minutes walk or they can pick you up. Conclusion: North Hollywood Toyota is great. They treat the used, non-Toyota cars like their own cars. They have a well organized used car department. Like my journal above stated, things are moving parallel so there's not a single moment that I felt I was waiting for someone or something. Very organized and team work between Internet team and the used car dept and finance. Before I bought my minivan I probably been to 4-5 dealerships and interact with 5-6 sales associates. Many are pushy and sarcastic when you hesitate, but not my sales, Victor, very patient and polite. Look him up. Victor Serrano. Buy your car from him. You'll like your experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Customer Service

    Very Pushy sales person, told me what I needed before I could explain what I was looking for. Never offered a test ride or shown a vehicle that ma...


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    Very Pushy sales person, told me what I needed before I could explain what I was looking for. Never offered a test ride or shown a vehicle that matched my needs. One of the worst experiences I've had at a dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Poor service
    September 29, 2016

    I have to wait with out appointment about 6 hours , 9:05 until 3:30 poor costumer service and workers are not friendly , if I ask something they d...


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    I have to wait with out appointment about 6 hours , 9:05 until 3:30 poor costumer service and workers are not friendly , if I ask something they don't want to answer

    Does not recommend this dealer
    Came in for service or repair

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  • Rav4 hybrid

    I offered my price via email and the internet salesman worked to get it approved and he did. We came in and the car was ready to go. Mark showed...


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    I offered my price via email and the internet salesman worked to get it approved and he did. We came in and the car was ready to go. Mark showed me the features. Finance processed my payment and contracts. I drove the car home after 2 hours there with full tank of gas. It was a very good experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • LEASE RETURN AND NEW LEASE
    July 1, 2016

    Kyle Blumberg turned what I thought was going to be a horrible lease return/new lease situation into a very pleasant and happy ending. We drove aw...


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    Kyle Blumberg turned what I thought was going to be a horrible lease return/new lease situation into a very pleasant and happy ending. We drove away with our new 2016 Corolla S Plus last night very happy and feeling good about the day. Thanks Kyle for being so nice, listening to our needs and desires and delivering on them. Kyle is truly an asset to North Hollywood Toyota.

    Does recommend this dealer

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  • Look for Griselda
    June 30, 2016

    My friend Erica referred me to Griselda, Castellanos, who is very nice, helpful, and bilingual. In my search for a new car I found this place to b...


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    My friend Erica referred me to Griselda, Castellanos, who is very nice, helpful, and bilingual. In my search for a new car I found this place to be better than the other dealerships in the San Fernando Valley. Griselda got me into a 2016 Toyota Corolla.

    Does recommend this dealer

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  • Better than Keys Van Nuys
    June 10, 2016

    I had a bad experience at Keys Van nuys. This was slightly better. They were much nice while screwing me over. They purposely filled out the Kell...


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    I had a bad experience at Keys Van nuys. This was slightly better. They were much nice while screwing me over. They purposely filled out the Kelly blue book for the car I was returning in a way that decreased it's value by 5k!! Edward the manager is trying to help me with this and he is a nice guy.

    Does recommend this dealer

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  • Look for Nowaz!!
    June 1, 2016

    Nowaz is the most helpful salesmen here, he have made this whole transaction easy and stress free. If you want to get the best deal for the car yo...


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    Nowaz is the most helpful salesmen here, he have made this whole transaction easy and stress free. If you want to get the best deal for the car you wanted, just ask for Nowaz!

    Does recommend this dealer

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  • Profesional
    May 28, 2016

    Excellent service from the start of my visit to the end.. This was the first time that I've experience such a great service at Toyota. And I act...


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    Excellent service from the start of my visit to the end.. This was the first time that I've experience such a great service at Toyota. And I actually got what I looked for. Thank you Nowaz Mohiuddin

    Does recommend this dealer

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  • Great Deals & Even better service
    May 27, 2016

    Nowaz did an amazing job on getting me exactly what I wanted. Great deal no other of the 7 Toyota dealers could beat. The other dealers couldn't c...


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    Nowaz did an amazing job on getting me exactly what I wanted. Great deal no other of the 7 Toyota dealers could beat. The other dealers couldn't compete and made it clear there was only one place for my first brand new car! Highly recommend North Hollywood Toyota and Nowaz.

    Does recommend this dealer

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