Reviews

Average Ratings

4.8
346 lifetime reviews. Includes reviews of North Hollywood Toyota from DealerRater.com
  • The used car department - well organized team

    I was searching for my next minivan (2012 T & C) on cars.com, and there's a perfect match at North Holloywood Toyota. I used the contact feature a...


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    I was searching for my next minivan (2012 T & C) on cars.com, and there's a perfect match at North Holloywood Toyota. I used the contact feature and fill in the name and phone number. Within 5 minutes I got a phone call from David Lopez. The photos posted already tell the details, but David answered a few questions I still have, and even paid a visit to the car to verify if it does have 2 DVD screens. Very efficient. (In comparison, I also found a couple other matches at other dealership and also filled out the contact form. One returned the call a few hours later, and the other chose to email me on the next day). After the initial call, David and I keep the communications on text message, and eventually setup an appointment Saturday morning. (A side note.....they have 6 properties along Lankershim. If you see a car you like on their website listing, make sure you call first so you know which lot you should go. You can even go to the website and the chat window would pop-up and you can ask there.) Saturday morning DAvid texted again to confirm the appointment and also confirm the minivan is still there. Great. I live 50 miles away so I don't want to drive up and find the minivan is sold. Upon arrival My wife and I were greeted by the sales manager Bosko Petrov, who pointed me the way to the David. David got us seated and offered coffee and water, and told us the assigned sales associate will be with us shortly. Victor Serrano is assigned to help us. He powered up the car, and showed us the features of the minivan, and took note as we pointed out the spots that we'd like cleaned/fixed, and off to the test drive. Test drive on Lankershim on the weekend is AWESOME. It's a wide open road and not so much traffic on the weekend, so I was able to test it slow/speed-up/break and not feeling the pressure from behind. Back to the lot and straight to the business. Victor/Bosko and I get back and forth a few rounds and we have the negotiated price locked. Victor then drove me to the main lot (the new car building), where the finance department is. While we wait for the next available finance person, Victor led us to the BBQ......yeah they got free BBQ on the weekends. I was hungry and it helped a lot. Got the BBQ and go to the break room to finish that off. Brandon was the finance consultant assigned to us. While we worked with brandon on the paperwork, Victor brought the car to the car cleaning department and the repair shop to work on the items that we discussed. Brandon showed us a few features that might interest us, and we opt for the extended warranty, and back and fourth a couple times to lock in a package. After the final paper is signed, Victor led us to the cleaned/services car and hand us the key. The weather seal wasn't repaired that day so opt to leave the car there for them to fix, and I'll take the metro red line to pick it up when ready. (Yes, they are very close to the Red Line's Universal Studio City station. Either a 10 minutes walk or they can pick you up. Conclusion: North Hollywood Toyota is great. They treat the used, non-Toyota cars like their own cars. They have a well organized used car department. Like my journal above stated, things are moving parallel so there's not a single moment that I felt I was waiting for someone or something. Very organized and team work between Internet team and the used car dept and finance. Before I bought my minivan I probably been to 4-5 dealerships and interact with 5-6 sales associates. Many are pushy and sarcastic when you hesitate, but not my sales, Victor, very patient and polite. Look him up. Victor Serrano. Buy your car from him. You'll like your experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Customer Service Ruined It
    October 7, 2017

    I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servici...


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    I was promised that the dealership would wait a couple minutes after closing if I called to say I was running late to pick up my car after servicing. Not only did they say that they wouldn???t wait for me, but when I did arrive 3 minutes before closing the cashiers cut me off, rushed me out and locked the door immediately. They drove my car out and (without mentioning this) had just plopped a broken and dirty hubcap of mine in my back seat. When I asked some employees walking by what happened they just told me it was broken. I asked them to put it back on and they said we could but it???ll just fall off. Instead of mentioning to me earlier in the day that THEY broke it off and I would need to replace it myself. It may be one mile from my house but I will literally NEVER return here. (Service Aid Rep Richard was super nice, but didn???t check my vehicle history like he was supposed to and tried to get me to pay for $1200 worth of service more than I needed)

    Does not recommend this dealer
    Came in for service or repair

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  • car service

    I wish before my car was returned someone would ride it so they can hear the noise it was doing. I had to invest one more day of my time because ...

    Dealer Response

    We appreciate the feedback, Sonia. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Erica Sotelo, Custo...


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    I wish before my car was returned someone would ride it so they can hear the noise it was doing. I had to invest one more day of my time because of it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate the feedback, Sonia. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Erica Sotelo, Customer Relations Manager, eesparsa@nohotoyota.com, (818) 508-2900 x283


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  • Great Service Done Quickly

    Work was done quickly, while I waited. I've brought my Toyotas here to be serviced and it is always reliable.

    Dealer Response

    Cliff, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help w...


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    Work was done quickly, while I waited. I've brought my Toyotas here to be serviced and it is always reliable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Cliff, we appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Erica Sotelo, Customer Relations Manager, eesparsa@nohotoyota.com, (818) 508-2900 x283


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  • Amazing service

    Súper customer service every time you're the best hands down! Victor Serrano & TP are two of the whys re: why I will continue to be your #1 fan!

    Dealer Response

    Thank you for the wonderful review, Tania! It is great to know that our staff's excellent customer service has earned your continued patronage. Pl...


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    Súper customer service every time you're the best hands down! Victor Serrano & TP are two of the whys re: why I will continue to be your #1 fan!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the wonderful review, Tania! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Erica Sotelo, Customer Relations Manager, eesparsa@nohotoyota.com, (818) 508-2900 x283


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  • Great service

    Courteous, timely service; convenient waiting area; great service from when we purchased our new Prius to the service visits. Would definitely rec...


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    Courteous, timely service; convenient waiting area; great service from when we purchased our new Prius to the service visits. Would definitely recommend this dealership to others and would use it for our next purchase

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    They are very helpful and accommodating in the process of work shop of my car, considering the stress of the situation, they made me at ease kn...


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    They are very helpful and accommodating in the process of work shop of my car, considering the stress of the situation, they made me at ease knowing they will take care of my car. And keeping me informed about the work needed in my car. My sincerest thank you .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Toyota dealership. Best in town.

    The experience was perfect,. Everybody was so helpful and made the process fast and easy. No doubt I will repeat and recommend your services.


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    The experience was perfect,. Everybody was so helpful and made the process fast and easy. No doubt I will repeat and recommend your services.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service

    My service technician was very proficient and easy to work with. One of the best I have ever dealt with. I always request him when I come in. H...


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    My service technician was very proficient and easy to work with. One of the best I have ever dealt with. I always request him when I come in. Have dealt with others but they don't even come close to his customer service and knowledge.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Great to deal with Paul C, he is always efficient and friendly. He keeps in touch every step of the way to getting service taken care of, includi...


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    Great to deal with Paul C, he is always efficient and friendly. He keeps in touch every step of the way to getting service taken care of, including letting me know what is coming up for service in the future & making everything go smoothly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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