Coggin Chevrolet at the Avenues

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Used 888-284-0277 Email Dealer
Service 888-284-9035

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Reviews

Average Ratings

4.7
Average based on 111 reviews
  • Awesome Car Buying Experience

    I just bought the new Chevy Cruze and was very impressed with the whole experience. Salesman Stephen K and Manager Eric made the whole process FUN...

    Dealer Response

    Thanks for the feedback, Diane K. We strive to provide excellent service to our customers at Coggin Chevrolet at the Avenues. John Hipp, General M...


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    I just bought the new Chevy Cruze and was very impressed with the whole experience. Salesman Stephen K and Manager Eric made the whole process FUN! Stephen went above and beyond being helpful to someone who hadn't bought a car in 12 years. Eric searched in vain to find a car that fit my preferences. I certainly highly recommend this dealership for a great car buying experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Diane K. We strive to provide excellent service to our customers at Coggin Chevrolet at the Avenues. John Hipp, General Manager


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  • Salesman A+, Finance guy F

    Chris Sullivan is the nicest, most laid back car salesman ever encountered. Very good communication. Customer oriented. We appreciated his willing...

    Dealer Response

    Ann, thank you for taking the time to bring your experience to our attention. It is our expectation that every customer has a great experience wit...


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    Chris Sullivan is the nicest, most laid back car salesman ever encountered. Very good communication. Customer oriented. We appreciated his willingness to work with us to get the deal we had in mind. If all car salesmen were like Chris, the occupation would have a significantly higher reputation. The finance guy, however, (didn't even get his name), was extremely unprofessional, pushy, and argumentative. He contradicted himself on numerous occasions when we questioned things on the paperwork that differed from what was agreed during the sale. He didn't want to take no for an answer to his add-ons, repeatedly trying to make us justify our declines. He really took away from an otherwise stress-free experience, reducing the overall buying process rating from five stars to three stars. Coggin would be wise to consider moving him into another position where he doesn't interact with people at all. I will find out his name and update this review (if an option) or else write a subsequent one.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Ann, thank you for taking the time to bring your experience to our attention. It is our expectation that every customer has a great experience with us. I am sorry to hear that is not the case during your interaction with our finance team. I would like to hear more about your situation, if you could please contact me at your earliest convenience. John Hipp, General Manager 904-260-8801


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  • Won't Do That Again

    Things went from being a really good experience to being a pretty bad one. Just one week after purchasing the car I had a flat tire and they told ...

    Dealer Response

    Joseph, it is very disappointing to learn of your experience with us. We strive to operate by high standards of professionalism and any lesser beh...


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    Things went from being a really good experience to being a pretty bad one. Just one week after purchasing the car I had a flat tire and they told me that it came from normal 'wear and tear' and they expected for me to pay for repairs. I didn't expect the dealership to sell me the car with used worn out tires on it. The way they sold me the vehicle was as if it was practically new. Now I have to be concerned about what else is going to break in the near future because of the cars use as a loaner car. You think the dealership would have to courtesy to at least change the oil on the vehicle before they sold it. Doubt they did that either. And that 'Full' tank of gas they kept saying they gave me was actually 3/4 of a tank of gas. Full means FULL. Not almost full. I'm starting to regret the whole thing and wish I had chosen a different dealership. I DEFINITELY wont be recommending this location to any of my family or friends. I just don't feel like this is a dealership I could trust.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Joseph, it is very disappointing to learn of your experience with us. We strive to operate by high standards of professionalism and any lesser behavior is unacceptable. We apologize for the inconvenience and frustration you may have endured. I assure you that you are a valued customer and we certainly do not want to lose your business. Most importantly, we do not want to lose your respect. I would appreciate the opportunity to speak with you regarding your experience. Please contact me at 904-260-8801, John Hipp, General Manager


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  • Maybe because I was a girl?

    I was quoted a price for a sensor and labor that was $568.00. I had my cousin who owns an auto sales store call Jerry Hamm and ask about the same...

    Dealer Response

    Dana, I am sorry to hear your frustrations, but we are a competitively priced dealership that provides our customers with quality service. With ou...


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    I was quoted a price for a sensor and labor that was $568.00. I had my cousin who owns an auto sales store call Jerry Hamm and ask about the same thing. Turns out the same sensor cost $47.00 and the labor around $100.00! Same thing was done to my sister. Ridiculous!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Dana, I am sorry to hear your frustrations, but we are a competitively priced dealership that provides our customers with quality service. With our technicians and parts being Certified it can entail with higher rates being charged. We strive to be a reputable dealership and provide our customers with exceptional service. Please contact me at 904-260-8801, so that we can discuss this in further detail. Regards, John Hipp, General Manager


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  • checking mine Sonic

    Everything is so as always very good. No bad opion Please don't send me so many emails When I'm ready I will buy a chevrolet Thank you

    Dealer Response

    Beatrix Ploeg, thank you for taking the time to leave us feedback. John Hipp, General Manager


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    Everything is so as always very good. No bad opion Please don't send me so many emails When I'm ready I will buy a chevrolet Thank you

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Beatrix Ploeg, thank you for taking the time to leave us feedback. John Hipp, General Manager


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  • Vehicle Inquiry

    I inquired about a vehicle thru Cars.com to Coggins. The response was almost immediate. The sales staff (Henry) was very friendly and knowledgeabl...

    Dealer Response

    Thanks for the feedback, Gile. We strive to provide excellent service to our customers at Coggin Chevrolet at the Avenues. John Hipp, General Manager


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    I inquired about a vehicle thru Cars.com to Coggins. The response was almost immediate. The sales staff (Henry) was very friendly and knowledgeable about their used car inventory. Unfortunately the vehicle I was interested in sold before I could visit. Henry was very helpful in notifying me of its sale. He followed up with other vehicles of which I might have an interest in. Good dealership.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback, Gile. We strive to provide excellent service to our customers at Coggin Chevrolet at the Avenues. John Hipp, General Manager


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  • Best buying experience ever!

    My buying experience at Coggin was incomparable. It was so personal and the salesman Stephen was amazing. He was very knowledgeable and helpful. H...

    Dealer Response

    Thanks for the feedback, Maverick. We strive to provide excellent service to our customers at Coggin Chevrolet at the Avenues. I am happy to hear ...


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    My buying experience at Coggin was incomparable. It was so personal and the salesman Stephen was amazing. He was very knowledgeable and helpful. He knew the answers to all my questions. Additionally, and this is something I am big on, is he made the experience personal. While I was there it was all about my needs and comfort during the transaction and his follow-ups afterwards. He and the dealership truly go above and beyond for their customers and I definitely wont be buying from anybody else in the future except for Stephen and Coggin Chevrolet!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Maverick. We strive to provide excellent service to our customers at Coggin Chevrolet at the Avenues. I am happy to hear that you enjoyed your experience with Stephen. We look forward to assisting you in the future. John Hipp, General Manager


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  • 75% price increase on oil change

    Came in for oil change. Have always paid $39.95. Service writer, who obviously gets commission, handed me estimate sheet to sign and said it will ...

    Dealer Response

    Brent, I apologize for any inconvenience you may have experienced with our service department. Our goal is to make sure our customers receive exce...


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    Came in for oil change. Have always paid $39.95. Service writer, who obviously gets commission, handed me estimate sheet to sign and said it will be $70. I told him I have always paid $39.95. He said that was a special last year. Well it must have been a special since I got the car 2 and a half years ago. I walked out and he didn't even try to keep my business. Today I get an email saying "everyday value price" is $39.95. So what was the other $30 for? His commission? And why do I always get steered to some certain service writer? All he does is write down mileage and punch a computer. If I wanted to select anyone, it would be the guy that actually works on my car but you never get to meet him.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Brent, I apologize for any inconvenience you may have experienced with our service department. Our goal is to make sure our customers receive exceptional service and anything less is unacceptable. It upsets me to read your review and I would like to speak with you in hopes of rectifying your visit. Please give me a call at 904-493-7185. Lee Bay, Service Manager


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  • Repair services leave much to be desired.

    Went to get the defrost/ventalation system repaired, they told me I'd have to look online or go to a junk yard for a part they couldn't me a part ...

    Dealer Response

    Mia, once again I apologize for any inconvenience you may have experienced with our service department. We strive to provide all of our customers ...


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    Went to get the defrost/ventalation system repaired, they told me I'd have to look online or go to a junk yard for a part they couldn't me a part number on. They said the part was discontinued and no one in the area had it. Went somewhere else and they got the part new, they had two local suppliers they could get it from.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mia, once again I apologize for any inconvenience you may have experienced with our service department. We strive to provide all of our customers with the best customer service experience possible. Please give me a call at 904-373-9263, so that we can discuss this in further detail. Joe McGuire, General Manager


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  • Great people but several issues

    We recently bought a 2015 2500HD Z71 Truck. The front driver leather seat has areas where it started to show defects immediately and also the bac...

    Dealer Response

    Mr. & Mrs. Provencal, we apologize for the inconvenience and frustration that may have incurred during your experience with us. I would like to sp...


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    We recently bought a 2015 2500HD Z71 Truck. The front driver leather seat has areas where it started to show defects immediately and also the back seat has the floor mat imprint on it. I was back at the dealership the next day to show my concerns but nothing has been done yet. We bought the truck on 10/27/15.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mr. & Mrs. Provencal, we apologize for the inconvenience and frustration that may have incurred during your experience with us. I would like to speak with you as soon as possible regarding your issue so please contact me at 904-904-373-9263. I look forward to speaking with you. Joe McGuire, General Manager


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