Dale Earnhardt Jr. Chevrolet

New 877-590-3363 Dealer Website
Used 877-583-5860 Email Dealer
Service 866-953-3121

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Reviews

Average Ratings

4.0
Average based on 98 reviews
  • Amazing car buying experience!

    My wife and I leased a 2013 Chevy Traverse from this dealership and we couldn't be happier with our experience. Caitie Mook, our salesperson was a...

    Dealer Response

    We sincerely appreciate your feedback. We are so glad Catie and Barbie made it such a great experience for you. We strive to make every customer f...


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    My wife and I leased a 2013 Chevy Traverse from this dealership and we couldn't be happier with our experience. Caitie Mook, our salesperson was amazing. She treated us with respect and helped make the experience a positive one. She even entertained our 5 year old with a matchbox car and a balloon. That really impressed us and showed Caitie was in it for more than just the sale. Barbie Jordan, the sales manager worked with us to come up with a payment that was fair and affordable for our budget. It was definitely not a take it or leave it affair. When we drove away from Dale Earnhardt Jr. Chevrolet, we honestly felt like part of the family. That's a dealership we can recommend to our friends. We will definitely be back.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    We sincerely appreciate your feedback. We are so glad Catie and Barbie made it such a great experience for you. We strive to make every customer feel part of our family and are so happy we succeeded. Thank you so much for the promise of your recommendation and thank you for choosing Dale Earnhardt Jr Chevrolet. Mike Futrell - General Manager


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  • negative comments from service reports

    The only problem I have is on my first service visit I didn't know the proper way to select the computer sets on the steering column and the servi...


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    The only problem I have is on my first service visit I didn't know the proper way to select the computer sets on the steering column and the service report said basic I was stupid and should have read the instructions but its funny the service adviser could not figure it out either. Now on the second service visit I had a defected center console plastic trim ( it was so sharp around the edges that it cut my finger. The service report stated Replaced the front floor console trim plate under Customer Enthusiasm! Why do you service dept Personnel have to make such negative comments about me the paying customer?

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Buying Experience

    We bought a Cadillac CT6 recently ... good job by the salesman (West Phillips) who was very patient with two old folks from Georgia. My wife drove...


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    We bought a Cadillac CT6 recently ... good job by the salesman (West Phillips) who was very patient with two old folks from Georgia. My wife drove half of the cars in the place before settling on the CT6. Wade was very helpful in explaining all the new-fangled gizmos on the car, ad getting us on the road. Our trade-in was handled without fuss, and we made a deal without feeling we had been "bent over" too badly. Thanks a lot ...

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Purchasing my 2016 Chevy Malibu in Tallahassee, FL

    Allen Swindle is an excellent salesman and an asset to Dale Earnhardt Jr. Chevrolet and General Motors in its entirety, as is the finance manager,...


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    Allen Swindle is an excellent salesman and an asset to Dale Earnhardt Jr. Chevrolet and General Motors in its entirety, as is the finance manager, John Smith. Both men went out of their way to exceed my expectations and meet my price point.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Dale Earnhardt Chevrolet

    I got a great oil change and surprises: Other services were added for free.


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    I got a great oil change and surprises: Other services were added for free.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Women in distress!

    I went to Dale Earnhardt Jr Chevrolet to trade in my 2011 Chevrolet Impala and fell in love with the 2016 Chevrolet Malibu. Clayton Bell, the deal...


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    I went to Dale Earnhardt Jr Chevrolet to trade in my 2011 Chevrolet Impala and fell in love with the 2016 Chevrolet Malibu. Clayton Bell, the dealer, was awesome and very knowledgeable about the car. His customer service was excellent and so was everyone else at Chevrolet until I met the Finance Manager, Billy Joe. He stated that my payments would be $464 a month and that the car would be financed thru FSU credit union. Perfect! We signed all the paperwork, got my tag and insurance transferred l and I drove off the lot very pleased. Then 2 1/2 weeks later I received a call from Billy Joe telling me that I need to tell him when I can go to FSUCU to sign the rest of the paperwork. I called FSUCU and they informed me that there was no car loan pending. I called Billy Joe back and he insisted that I had a auto loan with FSUCU and that he needs to set up an appointment with Kioana for me to go in and sign paperwork with her. I get up and go to FSUCU and find Kioana and she tells me that they do not have a loan for me. While sitting in front of Kioana I call Billy Joe who still insisted that the loan was approved with FSUCU. After telling him that I was sitting in front of Kioana and that she has no loan for me, he then gets off the phone, calls me back 3 hours later and tells me he has good news and bad news. "Bad news is that I can't get you with FSUCU, good news is, is that I got you with Ally Bank and your payments will be $513! When can you come sign the paperwork? " I tell him never because you told me my payments would be $464 and I even signed paperwork saying my payments would be $464. I get off the phone with Billy Joe and call Terrell, the Sales Manager, who told me that he would help me and to come to the dealership the next day. I went to meet Terrell at Chevrolet and after waiting a hour he tells me that they can not approve me for $464 and that Billy Joe said he told me $529 not $513 and that is the best that they do. I returned the Malibu after 2 1/2 weeks and felt so unappreciated. Also Billy Joe did not give me copies of all of the paperwork that I signed so I then I had to wait another hour to get those copies cause he couldn't find them. Billy Joe not only made me feel disrespected, he lied to me and wasted my time. I believe he saw me, a woman, walk into the dealership by myself and tried to take advantage of me. Yes, the difference in payments was only $65 but its the fact that they told me one price, had me sign a stack of paperwork and then let me drive the car for 2 1/2 weeks.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    I came in to have an oil change, tire rotation and throttle body cleaning. Jason and George greeted me and we discussed the work to be done. I als...


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    I came in to have an oil change, tire rotation and throttle body cleaning. Jason and George greeted me and we discussed the work to be done. I also asked about the scratch on my rear quarter panel and they called over Mr. Cole form the body shop who happened to be in the service center at the time.He said he could most likely get 90% of the the scratch out when i came to have the front end repaired. When I came back to get my car from the oil change, tire rotation and throttle body cleaning Jason went and pulled my car up and took me out to the car. He showed me where the scratch was and they had buffed the scratch out at no charge!!! You can't even see where it was. What a great surprise! Way to make a great impression on a customer! Word of mouth is a great advertiser!!! Thank you Jason, George, Mr Cole and Dale Earnhardt Jr Chevrolet!!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible sales staff

    I went twice to the Chevrolet place on Tennessee st. Each time I asked them for cash price on vehicles after an hour and 45 minutes the first time...

    Dealer Response

    Hi Lola, my name is Justin Carraway. I'm the Customer Service Manager for Dale Jr. Chevrolet. Please call me at 850-350-7925. I'd like to hear fro...


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    I went twice to the Chevrolet place on Tennessee st. Each time I asked them for cash price on vehicles after an hour and 45 minutes the first time the second time I kept it down to 30 minutes with let us see if we can finance you.......ugh. So now I just went to another dealership in Tallahassee and bought a car in cash, and it took all of about one hour including the test drive. Too bad for your loss Chevrolet.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lola, my name is Justin Carraway. I'm the Customer Service Manager for Dale Jr. Chevrolet. Please call me at 850-350-7925. I'd like to hear from you to see how we can do better in the future. Thank you for your consideration.


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  • Great Service

    My sales person Sean Godwin was excellent. He gave me all the time I needed. He kept in touch but I did not feel pressured.

    Dealer Response

    Thank you for your outstanding review!!


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    My sales person Sean Godwin was excellent. He gave me all the time I needed. He kept in touch but I did not feel pressured.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding review!!


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  • sean godwin great service

    the hard work in order to get me approved for the vehicle I wanted was greatly appreciated . I am satisfied with my purchase

    Dealer Response

    Thank you for your kind review!


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    the hard work in order to get me approved for the vehicle I wanted was greatly appreciated . I am satisfied with my purchase

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review!


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