Dale Earnhardt Jr. Chevrolet

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Reviews

Average Ratings

3.6
115 lifetime reviews.
  • Amazing car buying experience!

    My wife and I leased a 2013 Chevy Traverse from this dealership and we couldn't be happier with our experience. Caitie Mook, our salesperson was a...

    Dealer Response

    We sincerely appreciate your feedback. We are so glad Catie and Barbie made it such a great experience for you. We strive to make every customer f...


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    My wife and I leased a 2013 Chevy Traverse from this dealership and we couldn't be happier with our experience. Caitie Mook, our salesperson was amazing. She treated us with respect and helped make the experience a positive one. She even entertained our 5 year old with a matchbox car and a balloon. That really impressed us and showed Caitie was in it for more than just the sale. Barbie Jordan, the sales manager worked with us to come up with a payment that was fair and affordable for our budget. It was definitely not a take it or leave it affair. When we drove away from Dale Earnhardt Jr. Chevrolet, we honestly felt like part of the family. That's a dealership we can recommend to our friends. We will definitely be back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    We sincerely appreciate your feedback. We are so glad Catie and Barbie made it such a great experience for you. We strive to make every customer feel part of our family and are so happy we succeeded. Thank you so much for the promise of your recommendation and thank you for choosing Dale Earnhardt Jr Chevrolet. Mike Futrell - General Manager


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  • Great service

    Friendly knowledgeable and well-trained staff. They they took great care of me and my vehicle, vehicle was done when they promised in better condi...


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    Friendly knowledgeable and well-trained staff. They they took great care of me and my vehicle, vehicle was done when they promised in better condition than when it got in.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service and Repair...pick one apparently

    I want to let you know my disappointment in the service I recently received. Unfortunately, this is not my first bad experience here. In this inst...


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    I want to let you know my disappointment in the service I recently received. Unfortunately, this is not my first bad experience here. In this instance, my car was towed in because of an informational message of the AC shutting off because of high engine temps. I was actually given a report that says customer installed thermostat and failed to reset codes. I was made to feel foolish because: A. No thermostat had been installed by me ever and B. The car did the exact same thing the next day. That day I bring it back and the thermostat, water pump and coolant container all need to be replaced, one day later when all you did was reset the codes! What kind of service and repair is this? My question, did anyone look at my car Monday 4/10/17? Or did they just reset the codes? This is likely the last straw. I have bought at least 4 cars from there. While the service advisor Teresa did a great job, the service technicians let me down again and again. Why can't these problems be fixed?

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • I love my Corvette!

    Outstanding customer service from Barbie Jordan and Rusty Sykes and the other members of their team. They were exemplary! They seemed to genuinely...


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    Outstanding customer service from Barbie Jordan and Rusty Sykes and the other members of their team. They were exemplary! They seemed to genuinely enjoy their work and took great pride in listening to our requirements and making everything work. I trust these two and will highly recommend my friends contact Barbie and Rusty when they have a need for professional, courteous and responsive car experts

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Horrible Service

    I bought a 2015 Silverado from Dale Earnhardt on Decemeber 24th, 2015 and since then it has been in the shop for over 30 days, most of the days wi...


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    I bought a 2015 Silverado from Dale Earnhardt on Decemeber 24th, 2015 and since then it has been in the shop for over 30 days, most of the days without a rental or loaner to drive. It is in their shop now(March 6th, 2016) for the 3rd transfer case repair. The service manager is telling me it will be at least another week before GM can tell him to repair or replace the transfer case. He said the only person with the entire GM company to make that call is on vacation in the Bahamas for the week. I have asked the dealership, both sales and service, for assistance in either buying back this truck or getting me a replacement truck. When my truck was only 5 months old with 5k miles on it Dale Earnhardt's sales manager, Barbie Jordan, tried selling me a new truck for $14,000 more for exact same truck, this was her way of trying to "help me out". I have also contacted Chevrolet customer care with very little help from them. I feel like I'm just being strung along until my warranty runs out since I've been dealing with the exact same issue for over a year now. This is the 7th Chevrolet/GMC truck that I've owned but it will be my last if something doesn't change in their customer service department.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Sucks!

    Too expensive and rude! Do not take your vehicle to get serviced here! If I could rate lower I would.


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    Too expensive and rude! Do not take your vehicle to get serviced here! If I could rate lower I would.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • nice people but no deals

    It appears they do not honor the on line price. I made an offer and the counter offer far exceeded what the on line price. Disappointing. The only...


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    It appears they do not honor the on line price. I made an offer and the counter offer far exceeded what the on line price. Disappointing. The only line girl very nice and the finance guy was nice too. But, Apparently they have a number in mind that has nothing g to do with the "come on" Internet price.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Satisfied Customer!

    Wonderful service! Service director, Greg Cole, did a fantastic job taking care of my vehicle service visit. I was also very pleased with the way ...


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    Wonderful service! Service director, Greg Cole, did a fantastic job taking care of my vehicle service visit. I was also very pleased with the way George Bell, Service Advisor, followed through to make sure my vehicle was taken care of in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • body shop experience

    Mr Emory Davis and his team went over and beyond to help me out. I live in Bradenton ,Fl and I work for Autonation for 17 years, my daughter is cu...


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    Mr Emory Davis and his team went over and beyond to help me out. I live in Bradenton ,Fl and I work for Autonation for 17 years, my daughter is currently at FSU and was in hit/run accident and it was very nice to know that I can trust someone to help me because I am 500 miles away .They did everything right even stay little longer after hours because my car had to be towed and driver was running out of time. Mrs Mariah Vernon was also very helpful, she was accommodating me with paperwork needed via e-mail which made very convenient for me.Over all great job at this store. Thanks again. :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Barbie Jordan is great!

    My experience was great! Sales and service was excellent. Barbie Jordan made the deal for us!


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    My experience was great! Sales and service was excellent. Barbie Jordan made the deal for us!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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