Larry H. Miller Super Ford Salt Lake City

I purchased a 2024 Toyota Camry in January. Soon after my low air pressure tire light was on. My right rear tire was slowly losing air until flat despite several times of filling it. I downloaded the Toyota app and made an appointment with their service department. I arrived at my appointment on time and waited for about an hour and a half. My service advisor was Baylon. I received a text explaining my tire had a nail in it and it was now patched and ready for pick up. I also received a text that explained all other checks on my car were good but a wheel alignment was recommended. I gave my permission to have the wheel alignment completed. A few days later me tire light was back on and I was experiencing the same problem with the same tire. Today I took my car into Les Schwab and was told there was a nail in my tire and no previous patches were found. They didn't charge me anything. I called the service department and spoke with a manager named Jeff. He was unable to find any service performed on my car in the system. He finally found it and said it was because it's a 2023 Toyota Camry and I said 2024. On my service receipt it says 2024. I requested a full refund for the wheel alignment. He took my card information and said I would see the credit on my account no later than Monday. He apologized and hoped I would have a nice day. I found the whole experience to be unbelievable and a waste of my time. My question is what type of business are you running?

I called the dealership on November 11th regarding a recall for my 2017 Ford F-150. The gentleman I spoke with was helpful and stated that he wanted to ensure the part was in prior to scheduling the appointment. He came back and stated that the part was in and we scheduled the appointment for November 17th. I explained that I would be at work for two days and he said "no problem, we can pick the car up and then drop it off when its done." Perfect, They came and picked my truck up on the morning of the 17th. On the evening of the 17th at 5pm I received a text stating that the part was not in stock but would be in the following day. Ok, no big deal, I didnt get off work until Wednesday morning.On Tuesday afternoon at 3:30 I received a text stating that the part never came in, that it was backordered until 12/5-12/8 and where should they deliver my truck. I immediately responded with a text saying to return it to the same address they picked it up from and that I thought this was interesting considering the only reason I made the appointment in the first place was because the part was in the shop. No response and my truck never came. I texted again at 5:55 "I'm still getting my truck back right? I need it to get home in the morning." No response. The next morning I called at 7am and explained to the girl my situation. She said she would check with the service manager and call me right back.I waited 30 minutes, no call back. I called again and explained to a different girl my situation. I had her check on the status while I waited on the phone. She said they could have the vehicle to me in about an hour and 30 minutes. I told her that wouldn't work because I had another appointment at 9:00 across the valley. I ended up having to take an Uber to the dealership to pick up my truck. When I arrived I spoke with another girl who was unaware of my situation. She was kind and found my truck and brought it up front. No one else came to apologize or reschedule the recall service. In my 30 years of running a business I learned early on that communication is paramount. If there are issues, get ahead of them, communicate with the customer, apologize and do what you can to make it right. In this case, as the customer, I felt like I was being a burden to the company. For a company that prides itself and sells itself on great customer service, I felt like this is a value they no longer hold dear or need to spend some time building back up. I rarely write bad reviews but this did not feel like an anomaly. On another note, when I finished writing this review and went to submit it, this is what popped up. -We are experiencing technical difficulties. Please try again in a few minutes.

I purchased a car a year ago from LHM Super Ford and recently had some issues with getting scratches repaired under the warranty. The service manager, Ryan Rasmussen, stepped up and went way above and beyond to solve my issues. He turned a frustrating encounter into the best customer service experience I have ever had! I can't say enough about how nice it was to work with someone who truly cares about me as a customer.

Very easy process, and friendly service. This is my third truck purchase from them, and I will continue to buy more.

ABOVE and BEYOND Every Expectation I flew all the way from San Diego to lease a Bronco at Larry H. Miller Ford in Salt Lake City, and it was worth every mile. Larry H. Miller Ford in Salt Lake City is the epitome of customer service. My dealer, Will, made the entire experience seamless and stress-free, and the whole team exudes professionalism, courtesy, and integrity. Will, my dealer even went out of his way to pick me up from the airport, which is true dedication. There was NO harrassments, trickery of numbers. Everything was straight forward to the point. I left knowing that i was given the best terms possible. Leasing a Bronco for my son was a big moment, and Will and his team made it unforgettable. Truly the best car-buying experience I’ve ever had in thirty years of leasing vehicles. They created a WIN-WIN situation. I highly recommend them! See you in three years for my next vehicle. "This is the Gold standard of excellence"

Service was conveniently performed. I give the service a positive rating. I drop My vehicle and was notified of each step. That was awesome.

Love working with LHM team they treated me great and they called me back the next day to make sure I was still happy with the truck I purchased. Thanks guys

Great customer service even better considering care received on an unscheduled appointment and a minor repair with no charge.

things went very well and was able to get all the things I wanted to have done in a very timely I scheduled my appointment on line and it went smoothly

I?m happy with my buying experience. The sales team were honest and knowledgeable about there product. I would recommend this dealer to a friend.