Reviews
Write a reviewEric Timothy was a superstar with a lot of knowledge of
Eric Timothy was a superstar with a lot of knowledge of all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers.
Eric Timothy was a superstar with a lot of knowledge of
Eric Timothy was a superstar with a lot of knowledge of all things cars. Would shop here again even though it’s never been the same since being bought out from the Millers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
An absolute nightmare experience with this dealership,
An absolute nightmare experience with this dealership, that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and the check engine light came on before I even got out of the parking lot. I told him to cancel this deal, and they will not help me with anything, Larry Miller must be turning over in his grave, knowing that people like this are working at his dealerships.
An absolute nightmare experience with this dealership,
An absolute nightmare experience with this dealership, that Saturday buying a used truck from Eric Timothy the used car manager he is a habitual liar. Told me there was nothing wrong with the truck and the check engine light came on before I even got out of the parking lot. I told him to cancel this deal, and they will not help me with anything, Larry Miller must be turning over in his grave, knowing that people like this are working at his dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for reaching out. Your feedback is important to us, and I want to hear more about your experience. We aim for clarity and transparency with all our customers. If you and I haven't discussed this personally by the time you see this message, I encourage you to connect with me directly. Let's work together to address your concerns. - Thomas Fortune, General Manager, tfortune@lhmauto.com (801) 734-9796
Had a great experience picking up my Mach E.
Had a great experience picking up my Mach E. Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodating.
Had a great experience picking up my Mach E.
Had a great experience picking up my Mach E. Car was delivered 2 month late and Nic Kian kept tabs on the delivery for me. I am very appreciative! Nic and the team were friendly and accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not a good experience
Never got the Gold Certified vehicle warranty witch it was supposed to have I was told and shown papers showing how many months was left on the Warranty after singing the papers I got looking at them a few days later and they marked the car as is with no Warranty they never showed me that paper stating it was as is if I would have know that I never would have got the car the one who did my paper work is Jordan Vigos so if you get him ask for someone else
Not a good experience
Never got the Gold Certified vehicle warranty witch it was supposed to have I was told and shown papers showing how many months was left on the Warranty after singing the papers I got looking at them a few days later and they marked the car as is with no Warranty they never showed me that paper stating it was as is if I would have know that I never would have got the car the one who did my paper work is Jordan Vigos so if you get him ask for someone else
- Customer service 2.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Thomas Fortune, General Manager
Nic and the rest of the staff were great to work with!
Nic and the rest of the staff were great to work with! They are very nice and knowledgeable without the high pressure you can experience at other places.
Nic and the rest of the staff were great to work with!
Nic and the rest of the staff were great to work with! They are very nice and knowledgeable without the high pressure you can experience at other places.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not the best experience, seller Diego really sucks at his
Not the best experience, seller Diego really sucks at his job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were no help at all. On that note the paperwork is a joke. Customer service sucks as well All in all i probably won’t do business with these dirt bags again,
Not the best experience, seller Diego really sucks at his
Not the best experience, seller Diego really sucks at his job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were no help at all. On that note the paperwork is a joke. Customer service sucks as well All in all i probably won’t do business with these dirt bags again,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We are disappointed to hear that we did not meet your expectations during your visit to our dealership. We pride ourselves on providing excellent service and it is clear that we did not do so in your case. We would appreciate the opportunity to learn more about your experience and work to make things right. Please don't hesitate to contact us so that we can discuss your concerns in more detail. I look forward to hearing from you. - Thomas Fortune, General Manager
First of all take care of your customers, what’s that saying. Don’t bite the hand that feeds you, if I’m paying 41k for a car and warranty i shouldn’t have to work on it myself as in fix the RR seat, and rear climate control. The sales rep we had by the name of Diego needs to not promise things and not hold up to his end on it. Or y’all should just make sure the cars are in perfect working condition as it’s blue oval gold certified
Car great. Price great. Process poor
The car is great. The price was great. The process to get it bought was not. Bought it online, placed earnest money on it until we could get to SLC. Financed through my local bank of which the dealership was well aware as I had the total amount in a check issued from my bank (not my personal check). The sales tax and registration cost were required to be paid upfront which was included in the bank's check. My bank received the paperwork from the dealership 2 days before my temporary tags expired so nearly 6 weeks after purchasing my car. Now it's parked because the tags are now expired until my paperwork is processed at the County clerk and treasurer. That process needs definite improvement.
Car great. Price great. Process poor
The car is great. The price was great. The process to get it bought was not. Bought it online, placed earnest money on it until we could get to SLC. Financed through my local bank of which the dealership was well aware as I had the total amount in a check issued from my bank (not my personal check). The sales tax and registration cost were required to be paid upfront which was included in the bank's check. My bank received the paperwork from the dealership 2 days before my temporary tags expired so nearly 6 weeks after purchasing my car. Now it's parked because the tags are now expired until my paperwork is processed at the County clerk and treasurer. That process needs definite improvement.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Kim. I appreciate you taking the time this afternoon to speak with me. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I am glad to hear that you were able to get your licensing handled today. As I stated on the phone, please contact me if any other questions or if there is anything else I can do for you. I look forward to hearing from you! - Thomas Fortune, General Manager, tfortune@lhmauto.com (801) 734-9796
new ford explorer
salesman was great to work with! I really appreciate his help with the sale!
new ford explorer
salesman was great to work with! I really appreciate his help with the sale!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5-star rating and for choosing our dealership for your automotive needs! We're thrilled to hear that you were happy with the service you received and that our team was able to assist you in a friendly and professional manner. We value your business and look forward to seeing you again soon! - Thomas Fortune, General Manager
Customer
Wonderful service by Alec. I would rate the service rep as 5 stars but the dealership as 1 star. Very poor dealer. Dealer advertised a special on their web site and would not honor the deal. Three Full Synthetic Oil changes for $55.00 each in a pre-Paid Package. It also took them 3 hours to do the oil change because they said that they did not have the full synthetic on hand and had to order it in.
Customer
Wonderful service by Alec. I would rate the service rep as 5 stars but the dealership as 1 star. Very poor dealer. Dealer advertised a special on their web site and would not honor the deal. Three Full Synthetic Oil changes for $55.00 each in a pre-Paid Package. It also took them 3 hours to do the oil change because they said that they did not have the full synthetic on hand and had to order it in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your positive feedback means a lot to us. Our team strives to create a personalized and satisfactory experience for each customer, and it's great to hear that we were able to do that for you. We hope to see you back soon for all your automotive needs. - Thomas Fortune, General Manager
Randy Richards
It call be difficult to get a hold of a Service Manager to arrange an appointment. Just here recently I to go to a Ford dealer near me to inspect my brake hoses. I heard the Fusion brake hoses have been giving trouble, that there has been a recall of 2013- 2018 Ford Fusions.
Randy Richards
It call be difficult to get a hold of a Service Manager to arrange an appointment. Just here recently I to go to a Ford dealer near me to inspect my brake hoses. I heard the Fusion brake hoses have been giving trouble, that there has been a recall of 2013- 2018 Ford Fusions.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your positive review means a lot to us. Our goal is to provide the best customer service and a seamless process, and it's wonderful to hear that we were able to do that for you. We hope that you will come back to see us soon. - Thomas Fortune, General Manager