Larry H. Miller Super Ford Salt Lake City

Excellent experience buying a truck from out of state. Nathan was easy to work with and did a great job.

I live over 900 miles away. They happened to have the exact truck I was looking for. Less than 30 hours after I initially contacted them, I was driving home. The salesman picked me up from the air port and brought me to a beautiful facility that they call a dealership. I've been to several dealerships over the years and this one is by far the nicest. They walked me through the purchasing process and made sure I was well taken care of every step of the way. They had my truck prepared, fueled and ready to go by the time I drove it away. I am a difficult customer and they made sure that I drove away with a smile in the truck I wanted for a price I way happy to pay.

Deceitful business practices. I leased a ford lightning through this dealership earlier in the month. A week after the dealer contacted me and demanded I bring the truck back because of a mistake they made on the contract (typical bait and switch). Their goal was to pull me out of the lease and rework the deal for more profit. After threats of repossession and cancellation of the lease, I returned the vehicle. Absolutely no one at the dealership owned their mistake. Do not be scammed by this dealership, make sure the tax credit is not in the down payment line, and don’t fall for this text book bait and switch. If anyone would like to review the contracts I had to get from ford (the dealer held mine hostage) please reach out, I am willing to share how they pulled this one on me. How ever the dealership responds, just note, through this experience, I was only met with angry phone calls, and threats showing the true nature of this dealership when $7500 is on the line.

Great car buying experience at Larry H Miller Super Ford in Salt Lake City. The salesman, Nathan Shepard picked me up at the airport in the 4Runner I was buying which allowed my to have a test ride. The car was in excellent condition and even though it was aToyota the dealership still offered their Ford Blue Advantage limited warranty. Nathan has a lot of experience selling cars and he definately knew what he was doing. During the process Nathan was very friendly and we were able to visit about a wide range of topics which made the time go by quickly. All the people at the dealership that I spoke with were very friendly. In the near future I will be looking to buy a new F250 and I'll definately be checking in with Nathan at Larry Miller Super Ford!

I had used this dealer for service a few years ago and had a bad experience then. I should have known better than to give them another chance. I scheduled an appointment with the repair mobile unit to come look at my Ford CMax that was having electrical issues draining the battery. They didn't show or communicate about when they could come. I rescheduled; the same thing happened. I gave them one last chance and again, no show. Even receiving any type of communication would have changed this review, but the customer service is really poor. I'm never using them again.

Great sales and finance team. Good service all around. Gilbert Lopez was my all star sale guy!

I've taken my vehi8cle in 4 times for this same problem. The last time it appears to have been fixed. Routine service has always been good.

First of all, I went to 3 different branches of lhm, they all want to take advantage of your situation. The first one presented me many good options, but when I went to try a car, they presented me with old cars with over 160k miles, with a cost of over $11k. Those cars were not shown to me as options the previews day. They were never clear about price at all. I did research on their web site and found this car Jeep renegade 2016 manual, I went to a different branch and they gave me a clear estimate. Well, that paper is all I’ve seen from the car. In 2 weeks, this car has been unavailable “fixing details”. So I kept getting offered other more expensive options from them. I went to look for this car at the branch that is supposedly currently be, and same story. This is a “bait and switch” car. Highly “un-recommend” larry h miller. I was warned by some people about them, but I am open minded and went to them without prejudice. Unfortunately, I was proven wrong.

Alec was great to work with and working with my schedule to get a follow-up appointment for new Brakes.

I purchased a certified pre-owned truck from a Salt Lake City dealership. The dealer initially told me I had secured financing, but a few days later informed me it fell through. They even listed the wrong finance company on my completed and signed paperwork. After driving 1,750 miles home, I learned my application was denied by the company listed in error. The dealer admitted they confused it with another lender. They claimed a fraud alert on my SSN prevented the correct lender from further proceeding with financing, but I found no evidence of this. They state that the lender claimed that I would be denied even if I came in with my social security card and proved my identity. I was told that I must take a higher payment and interest rate. I refused. Despite reassurances that they would find proper financing, I eventually received a letter stating to return the vehicle at my expense, including per-mile fees. Around ten days into the purchase, the transmission failed, and a local Ford service department questioned the integrity of the CPO certification. They advised that driving it would void the warranty, making a return impossible without repairs or significant cost. The dealer’s communications have been contradictory since my purchase. I have received information that does not align from the finance manager, general manager, and sales person. The truck is currently sitting at a service department at Tuscaloosa Ford in Alabama. I can't even drive it away from there. I have incurred a lot of hassle, frustration, time loss, and additional expenses in having to deal with this.