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|Sales||8:00 AM - 9:00 PM|
|Service||7:00 AM - 7:00 PM|
|Mon||8:00 AM - 9:00 PM|
|Tue||8:00 AM - 9:00 PM|
|Wed||8:00 AM - 9:00 PM|
|Thu||8:00 AM - 9:00 PM|
|Fri||8:00 AM - 9:00 PM|
|Sat||8:00 AM - 9:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||8:00 AM - 4:00 PM|
Was visiting the dealership as a business call and as I was pulling onto the lot I clipped the curb and blew out my sidewall on my rear tire. When...
Was visiting the dealership as a business call and as I was pulling onto the lot I clipped the curb and blew out my sidewall on my rear tire. When I parked I was immediately greeted by a salesman Ryan Walker. I explained why I was at the dealership, and he was the one who noticed I blew my tire out. He asked if he could take it to service and have it looked at. As I conducted my business he took care of my car. In service Nate Martin was very helpful! Did everything he could to make sure my car was taken care of. He called the other Larry Miller store I take my car to, took care of the warranty info, changed my tire for me and got me back on the road very quickly. Being in the car business you come across a lot of bad customer service. This store however has impeccable attention to detail and a fantastic staff.
I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the ...
I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the auto start/stop feature did not work. The vehicle was brought back to the dealership and they took a week to work on it. I had to call them to figure out that they had finished because they had the incorrect phone number for me in their records. They stated that their service technician road tested the vehicle and verified that everything worked correctly. The auto start/stop feature did not work even one time after picking up the car from their service. So I went back, on my birthday, 4/11, and they spent a couple hours and said they had fixed it and that it was a broken battery monitor that was causing the problem. The auto start/stop feature was then working, however they had scratched the roof of the car in several places (through the clear coat layer and into the color layer.) Two days later, the auto start/stop feature was not working anymore. I brought the vehicle back to them and they had it for another week, during which time they also promised to fix the scratches caused to the roof along with a minor issue with one of the sun visors. When I picked the vehicle up, the scratches to the roof were still there, but had been buffer, removing most of the clear coat in that area. There were new scratch above the driver side rear door. And the driver front rim was scraped. They sent me to their collision center in Murray where I received an estimate for $1600+ to fix the roof, in which they will need to sand down the roof, repaint and refinish - ultimately resulting in a diminished value of the vehicle.LHM Super ford said they will pay for the repair but refuse to pay for a new rim and deny that they caused any of the damage. Their service staff are unprofessional, they lack attention to detail, and are incompetent.
I submitted information on what vehicle I was interested in (Ford Escape) and Paul Montano responded immediately. My goal was to do as much as pos...
Thank you so much for taking the time to rate your experience and to also tell us the specific of your car buying experience. Paul is a great sale...
I submitted information on what vehicle I was interested in (Ford Escape) and Paul Montano responded immediately. My goal was to do as much as possible online, which Paul understood without me having to remind him along the way. We literally did everything except the final signing and a couple of quick phone calls via email and text messages. He did a great job in keeping things moving, clarifying anything he wasn't sure about and got me what I wanted at a reasonable price. I normally wait longer than I should to get a new car, because I HATE sitting in a dealership all day on a Saturday. This was truly the best purchase of a vehicle I have ever experienced thanks to Paul. I would definitely recommend him to anyone interested in purchasing a vehicle. Paperwork wise, I am hoping all car dealerships will consider upgrading their paper process to a more electronic process. If that happens, this process could take less than an hour!
Thank you so much for taking the time to rate your experience and to also tell us the specific of your car buying experience. Paul is a great salesman and I am happy that he could streamline and make your car buying experience enjoyable and smooth. Congratulations on your new Ford Escape and we are glad that you love it. -- Best Wishes, Jason Rowland, General Manager