Larry H. Miller Super Ford Salt Lake City

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Reviews

Average Ratings

4.7
212 lifetime reviews. Includes reviews of Larry H. Miller Super Ford Salt Lake City from DealerRater.com
  • Excellent customer service!!

    Was visiting the dealership as a business call and as I was pulling onto the lot I clipped the curb and blew out my sidewall on my rear tire. When...


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    Was visiting the dealership as a business call and as I was pulling onto the lot I clipped the curb and blew out my sidewall on my rear tire. When I parked I was immediately greeted by a salesman Ryan Walker. I explained why I was at the dealership, and he was the one who noticed I blew my tire out. He asked if he could take it to service and have it looked at. As I conducted my business he took care of my car. In service Nate Martin was very helpful! Did everything he could to make sure my car was taken care of. He called the other Larry Miller store I take my car to, took care of the warranty info, changed my tire for me and got me back on the road very quickly. Being in the car business you come across a lot of bad customer service. This store however has impeccable attention to detail and a fantastic staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Service department caused damage to new car - they are xxxx
    May 6, 2017

    I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the ...


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    I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the auto start/stop feature did not work. The vehicle was brought back to the dealership and they took a week to work on it. I had to call them to figure out that they had finished because they had the incorrect phone number for me in their records. They stated that their service technician road tested the vehicle and verified that everything worked correctly. The auto start/stop feature did not work even one time after picking up the car from their service. So I went back, on my birthday, 4/11, and they spent a couple hours and said they had fixed it and that it was a broken battery monitor that was causing the problem. The auto start/stop feature was then working, however they had scratched the roof of the car in several places (through the clear coat layer and into the color layer.) Two days later, the auto start/stop feature was not working anymore. I brought the vehicle back to them and they had it for another week, during which time they also promised to fix the scratches caused to the roof along with a minor issue with one of the sun visors. When I picked the vehicle up, the scratches to the roof were still there, but had been buffer, removing most of the clear coat in that area. There were new scratch above the driver side rear door. And the driver front rim was scraped. They sent me to their collision center in Murray where I received an estimate for $1600+ to fix the roof, in which they will need to sand down the roof, repaint and refinish - ultimately resulting in a diminished value of the vehicle.LHM Super ford said they will pay for the repair but refuse to pay for a new rim and deny that they caused any of the damage. Their service staff are unprofessional, they lack attention to detail, and are incompetent.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Process and Quick Turnaround
    April 27, 2017

    I submitted information on what vehicle I was interested in (Ford Escape) and Paul Montano responded immediately. My goal was to do as much as pos...

    Larry H. Miller Super Ford Salt Lake City

    Thank you so much for taking the time to rate your experience and to also tell us the specific of your car buying experience. Paul is a great sale...


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    I submitted information on what vehicle I was interested in (Ford Escape) and Paul Montano responded immediately. My goal was to do as much as possible online, which Paul understood without me having to remind him along the way. We literally did everything except the final signing and a couple of quick phone calls via email and text messages. He did a great job in keeping things moving, clarifying anything he wasn't sure about and got me what I wanted at a reasonable price. I normally wait longer than I should to get a new car, because I HATE sitting in a dealership all day on a Saturday. This was truly the best purchase of a vehicle I have ever experienced thanks to Paul. I would definitely recommend him to anyone interested in purchasing a vehicle. Paperwork wise, I am hoping all car dealerships will consider upgrading their paper process to a more electronic process. If that happens, this process could take less than an hour!

    Does recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    Thank you so much for taking the time to rate your experience and to also tell us the specific of your car buying experience. Paul is a great salesman and I am happy that he could streamline and make your car buying experience enjoyable and smooth. Congratulations on your new Ford Escape and we are glad that you love it. -- Best Wishes, Jason Rowland, General Manager


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  • Great Salesman!
    April 24, 2017

    This was our 4th purchase from LHM Ford and they never disappoint! Scott Womack is a great Salesman. Thank you LHM Ford and Scott!! We appreciate ...

    Larry H. Miller Super Ford Salt Lake City

    Wow! We are so grateful that you have now purchased 4 vehicles from us! We appreciate your loyalty and all of our other customer's loyalty. Thank ...


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    This was our 4th purchase from LHM Ford and they never disappoint! Scott Womack is a great Salesman. Thank you LHM Ford and Scott!! We appreciate how great you have treated us.

    Does recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    Wow! We are so grateful that you have now purchased 4 vehicles from us! We appreciate your loyalty and all of our other customer's loyalty. Thank you for taking the time to leave Scott a great review and to let us know that he did a great job. Have a great day! -- Jason Rowland, General Manager


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  • Potential Squandered
    April 3, 2017

    I bought a used car that ended up being through them about one month ago, and at best it was a mediocre experience. I tested a car they had, but ...

    Larry H. Miller Super Ford Salt Lake City

    This seems like an unfortunate misunderstanding, and maybe some crossed lines of communication. I would like to have a chance to clear up what ma...


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    I bought a used car that ended up being through them about one month ago, and at best it was a mediocre experience. I tested a car they had, but preferred a different car from a different dealer. They then invoked some ownership deal that they have over every car dealership in the state or something and basically bought the car from the other dealership in order to sell to us. Foregoing more details, our experience through them showed me that LHM had all the potential to provide a superior car buying experience, yet squandered that potential by yet relying on heavy-handed, sleazy, stereotypical, used-car-salesman manipulation tactics to secure as much of my money as possible. They even west as far as to suggest that we put down less money in order to borrow more money, and therefore owe them more in the long run. I would not recommend them, unless you never have to worry about money. Once I pay my car off, I will not be using them again.

    Does not recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    This seems like an unfortunate misunderstanding, and maybe some crossed lines of communication. I would like to have a chance to clear up what may have happened. Please reach out, and let me know if there is a good time to sit down and discuss this further. You can reach me at the dealership, and would like to get great detail on what happened. I look forward to hearing from you. ¿¿¿ Jason Rowland, General Manager


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  • Pleasant Experience.
    March 20, 2017

    Will found the car I was looking for and had it there is a few days. He made my car buying experience so pleasurable especially after I had a ter...

    Larry H. Miller Super Ford Salt Lake City

    Thank you for your review, Jerry! I am glad that Will could provide you with a helpful and considerate experience. We're so sorry to hear about yo...


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    Will found the car I was looking for and had it there is a few days. He made my car buying experience so pleasurable especially after I had a terrible head on collision with a FedEx truck and was soooo sore I couldn't write. Will filled out all the paperwork for me which save me a lot of physical pain. I thank Will for the special attention he gave me and will be coming back for a new Explorer. Thank you Will Jerry

    Does recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    Thank you for your review, Jerry! I am glad that Will could provide you with a helpful and considerate experience. We're so sorry to hear about your accident! We wish you a speedy recovery. Jason Rowland, General Manager


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  • Best Experience at Buying a Car
    March 13, 2017

    Will Shields made the process of buying a new car so simple and straightforward, no pressure, just upfront about the cost, which made the experien...

    Larry H. Miller Super Ford Salt Lake City

    We are thrilled to hear that you had a simple and straightforward car buying experience. Will is a fantastic salesman and we are happy that you co...

    Larry H. Miller Super Ford Salt Lake City

    Thank you for your feedback about your experience. I am so happy that Will could make the whole car buying process simple, positive and worth the ...


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    Will Shields made the process of buying a new car so simple and straightforward, no pressure, just upfront about the cost, which made the experience a positive one. I am from out-of-state, my girls attend the University of Utah and the prices at LHM were worth the drive.

    Does recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    We are thrilled to hear that you had a simple and straightforward car buying experience. Will is a fantastic salesman and we are happy that you could take care of you and your family. Let us know if you or your girls need anything else from us. -- Jason Rowland, General Manager

    Larry H. Miller Super Ford Salt Lake City

    Thank you for your feedback about your experience. I am so happy that Will could make the whole car buying process simple, positive and worth the long drive. Let us know if we can be of service in the next time you are in town. Jason Rowland, General Manager


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  • The Royal Treatment
    March 7, 2017

    The whole experience of buying a car was more than anyone could ask for. We were treated like VIPs and Nick was very excellent, knowledgeable, he...

    Larry H. Miller Super Ford Salt Lake City

    Congrats on the new car! We are happy to hear that you were treated so well and like a VIP. Please let us know if you need anything else. -- Jason...

    Larry H. Miller Super Ford Salt Lake City

    Thank you for your review! I am glad that Nick could provide you with an informative, helpful and overall excellent experience. We'll be sure to p...


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    The whole experience of buying a car was more than anyone could ask for. We were treated like VIPs and Nick was very excellent, knowledgeable, helpful and prof

    Does recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    Congrats on the new car! We are happy to hear that you were treated so well and like a VIP. Please let us know if you need anything else. -- Jason Rowland, General Manager

    Larry H. Miller Super Ford Salt Lake City

    Thank you for your review! I am glad that Nick could provide you with an informative, helpful and overall excellent experience. We'll be sure to pass along your thanks. Jason Rowland, General Manager


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  • Bought an F-150
    March 2, 2017

    I Worked with Jessica and Nic and they were able to find the exact truck I wanted and were up front through the whole process. A lot of sales peop...

    Larry H. Miller Super Ford Salt Lake City

    Thank you so much for leaving us this great review. We are happy that you we were able to get into a truck that you wanted at an affordable price....


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    I Worked with Jessica and Nic and they were able to find the exact truck I wanted and were up front through the whole process. A lot of sales people will over promise and when it comes down to financing you face more than you expected but that didn't happen here. It was a nice and easy truck buying experience.

    Does recommend this dealer
    Larry H. Miller Super Ford Salt Lake City

    Thank you so much for leaving us this great review. We are happy that you we were able to get into a truck that you wanted at an affordable price. We strive to have our team work hard to make sure that happens. Please let us know if you need anything else from us. -- Jason Rowland, General Manager


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  • Great Employees!

    The guys at LHM Super Ford were great! Paul contacted me after I just researched buying a new car, and told me about a great used one that just ca...

    Dealer Response

    David, we appreciate your 5-star review! Congrats on buy a new vehicle and please let us know if there is anything else that we can do for you. --...


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    The guys at LHM Super Ford were great! Paul contacted me after I just researched buying a new car, and told me about a great used one that just came in. He had me come down and look at it and it was beautiful! I was hesitant to buy it so soon, but he helped me through the process and found out I qualified and it was a good deal!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    David, we appreciate your 5-star review! Congrats on buy a new vehicle and please let us know if there is anything else that we can do for you. -- Jason Rowland, General Manager


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