Reviews
Service advisor needs to listen to the customer more than
Service advisor needs to listen to the customer more than try to figure out why a customer is bringing in a vehicle. This will avoid going back and forth and avoid any confusion or rigmarole. I brought my vehicle in for an issue with the fuel system as my injectors were replaced via recall from Honda February of 2024 after having to wait three months for the parts to arrive. The website of “my Honda.com” where I log in and have my vin and info at showed a recall on the fuel pump and being my vehicle is doing what it was doing prior to the fuel injectors being replaced I wanted them to check on this matter so I scheduled online to bring the Pilot in. I had to ask for a manager because either the advisor was not understanding English or doesn’t understand what she was reading on the screen from prior visits. I shouldn’t have to wait 45 minutes to explain why I am there and what needed to be looked at.
Service advisor needs to listen to the customer more than
Service advisor needs to listen to the customer more than try to figure out why a customer is bringing in a vehicle. This will avoid going back and forth and avoid any confusion or rigmarole. I brought my vehicle in for an issue with the fuel system as my injectors were replaced via recall from Honda February of 2024 after having to wait three months for the parts to arrive. The website of “my Honda.com” where I log in and have my vin and info at showed a recall on the fuel pump and being my vehicle is doing what it was doing prior to the fuel injectors being replaced I wanted them to check on this matter so I scheduled online to bring the Pilot in. I had to ask for a manager because either the advisor was not understanding English or doesn’t understand what she was reading on the screen from prior visits. I shouldn’t have to wait 45 minutes to explain why I am there and what needed to be looked at.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Matt Tomasello was very attentive and Carl assisted.
Matt Tomasello was very attentive and Carl assisted. We bought our final vehicle at 80 years old and very pleased with the folks at Bay Honda in Panama City.
Matt Tomasello was very attentive and Carl assisted.
Matt Tomasello was very attentive and Carl assisted. We bought our final vehicle at 80 years old and very pleased with the folks at Bay Honda in Panama City.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ray, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
The service employee Michelle had fantastic customer
The service employee Michelle had fantastic customer service during my entire process. When I return for service it will be because of her.
The service employee Michelle had fantastic customer
The service employee Michelle had fantastic customer service during my entire process. When I return for service it will be because of her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The business was clean, coffee was available staff was
The business was clean, coffee was available staff was excellent. Transportation was available if needed. It was a pleasure doing business with you
The business was clean, coffee was available staff was
The business was clean, coffee was available staff was excellent. Transportation was available if needed. It was a pleasure doing business with you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly staff with a clean and comfortable waiting area.
Friendly staff with a clean and comfortable waiting area. Efficient and detailed service technicians. Great scheduling accommodation.
Friendly staff with a clean and comfortable waiting area.
Friendly staff with a clean and comfortable waiting area. Efficient and detailed service technicians. Great scheduling accommodation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Stanley, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Recently relocated to the area after a long term
Recently relocated to the area after a long term relationship with our other Honda dealership. So far, so good!
Recently relocated to the area after a long term
Recently relocated to the area after a long term relationship with our other Honda dealership. So far, so good!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Craig, we are glad we could help! If you're ever in need of more help, please let us know!
Honda of Bay County gave me a great price on an oil
Honda of Bay County gave me a great price on an oil change and tire rotation. Itvwas done very quickly, too.
Honda of Bay County gave me a great price on an oil
Honda of Bay County gave me a great price on an oil change and tire rotation. Itvwas done very quickly, too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I arrived at the facility to find out that my recommended
I arrived at the facility to find out that my recommended service had not been received. Allen Vinson assured me that my service would be taken care of without any problems. I was expecting to be there at least 2 hours, but the service only took a half hour. This was exceptional service.
I arrived at the facility to find out that my recommended
I arrived at the facility to find out that my recommended service had not been received. Allen Vinson assured me that my service would be taken care of without any problems. I was expecting to be there at least 2 hours, but the service only took a half hour. This was exceptional service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fast and schedule service done with out any issues very
Fast and schedule service done with out any issues very pleased my service was done professionally and received a full inspection report also 5 stars
Fast and schedule service done with out any issues very
Fast and schedule service done with out any issues very pleased my service was done professionally and received a full inspection report also 5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We had excellent service from our Honda.
We had excellent service from our Honda. Michelle Rodriguez was our service coordinator. She has always worked hard to make sure we are satisfied and work completed as promised. I can’t say enough good things about her. We are pleased as always and we prefer to deal with Michelle. I’m
We had excellent service from our Honda.
We had excellent service from our Honda. Michelle Rodriguez was our service coordinator. She has always worked hard to make sure we are satisfied and work completed as promised. I can’t say enough good things about her. We are pleased as always and we prefer to deal with Michelle. I’m
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Honda of Bay County! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!