Northridge Toyota

(3.4) 122 reviews

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New Used

Today's Hours

Sales 9:30 AM - 9:00 PM
Service Closed
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun 9:30 AM - 9:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 6:00 PM
Sun Closed

Reviews

3.4
122 lifetime reviews. Includes reviews of Northridge Toyota from DealerRater.com
  • Unacceptable

    My dealings with Toyota this week have been nothing short of sheer nightmare. Toyota knows there is a systemic issue with the break actuator assembly

    ...

    in 2004-2009 model year Prius vehicles, and have issued a "Warranty Enhancement Program - ZG1" to extend the warranty coverage for repairs related to this part. So I bring my wife's 2009 Prius into Northridge Toyota with a clearly malfunctioning break actuator assembly as initially diagnosed by myself. When I pull up, Vincent Galicia (my service representative) immediately confirms my diagnosis based on the audible clues emanating from the car. But neither he, nor I are the experts, so to the shop it goes. Several hours later I receive a phone call from Vincent. The mechanics also confirm our diagnosis, but Mr. Galicia now informs me that Toyota will not be honoring the warranty enhancement, because there are no applicable warning lights illuminated on the dash. But he's kind enough to offer to have it fixed on my dime for approximately $2800 parts and labor. At this point I am very confused. There is a clear malfunction, confirmed by the fact that they're willing to take my money to fix it. But they will not honor their own warranty because of missing dash lights? Realizing Vincent Galicia & Northridge Toyota are proving completely ineffectual in helping (or are unwilling to), I decide to escalate the situation to the next level and contact the Toyota Customer Experience Center. After an hour on the phone with Leeze Agray (sp?) from Corporate, I am told that the verbiage of the warranty enhancement provides for coverage if an internal malfunction is found, lights or no. So she will be in contact with Northridge Toyota to work out the details. She is literally reading my case number for me to write down, and the call disconnects. No call back. So I have a case number, but I don't know what it is. Regardless, Mr. Galicia orders the part and is kind enough to provide a rental car in the meantime. I think my car is getting fixed. No word from either Toyota Customer Experience Center, or Northridge Toyota for over 24 hours. So I call Vincent. At this point he tells me that Toyota is still unwilling to honor the warranty. Again, I am confused, because after hours on the phone, a part ordered, a rental car provided, and nearing 4 days in their shop, they are not going to fix my car. Mr. Galicia literally tells me that my wife is to drive off the lot, with failing breaks, hoping they fail even further so that warning lights appear, but not so much that they cause an accident. I've attempted to reconnect with Leeze Agray from Corporate, leaving several messages. She's yet to return my phone call. It's been 5 days. So my wife has the car back, fearing for her life every second she's behind the wheel, knowing the next time she presses the breaks the car may not stop. Needless to say, this is not okay. I am not in the habit of posting reviews, but I'm not sure how to go to war with a mega-corporation who is just unwilling to do the right thing. I've been a loyal Toyota customer my whole life. My first car was a Toyota. Both of our current cars are Toyota. But this week I've learned just how much that loyalty is rewarded. My Toyota Customer Experience: pure misery.

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    Does not recommend this dealer
    Came in for service or repair

  • Jorge Martinez and his supervisor Manny: The Best!

    My experience buying a used car at Northridge Toyota was facilitated in every positive way by Jorge Martinez. Without any pressure or pushing of any

    ...

    kind, he steered me toward a great deal on a slightly used Prius. His supervisor, Manny, helped us close the deal, which I have since come to find out was a truly excellent deal. I would highly recommend this dealership and this team to anyone! Thank you Jorge and Manny for my favorite purchase ever!!

    Customer Service
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    Does recommend this dealer

  • Best Customer Service

    I have been a customer of Northridge Toyota since 2015. Even thou there is another Toyota dealer closer to me, I don't mind driving to Northridge. The

    ...

    y are all about serving the customer. You always get a smile and friendly greeting. I highly recommend Sam at the service department. He is super helpful and goes way out of his way to provide you the best customer service. Sam is honest and a pleasure to work with. Ask for Sam, you will not be disappointed.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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About Our Dealership

Dealer on Cars.com since September 2016

Northridge Toyota in Northridge, CA, we offer new Toyotas for sale, and used cars for sale, we serve all of the San Fernando Valley including West Hills,Ca, Canoga Park, Ca, Reseda Ca,Granada Hills Ca, Chatsworth Ca, Woodland Hills, Ca, And surrounding areas. For your convenience we are committed to a hassle free purchase process. You can find us at 19550 Nordhoff St. Northridge Ca, 91324 across from the Northridge Fashion Center or call one our internet managers; Paul, Maz, or Stephan at 818-532-3535

"A block and a half West of the Northridge Mall. Ask for the Internet Department."
Northridge Toyota
19550 Nordhoff St Los Angeles, CA 91324
New (818) 734-5600
Used (818) 734-5600
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